Customer Service Specialist

Sanford, FL. ***** Mobile: 352-***-**** Email: *************@*****.***

“Customer Service Specialist “Independent Contractor” “Warehouse Operations”

PROFESSIONAL PROFILE

Highly motivated Professional with over 15 years of experience in the Hospitality and Customer Service industries. Reliable and honest with a commitment to service excellence and a dedication to excellence in planning, coordinating, and executing tasks within a fast-paced environment. I can adapt quickly to my work environment and commit myself to learning or developing further the skills needed to perform and complete all given assignments within established deadlines. Recognized for having the capacity to easily identify issues, resolve problems, capitalize on opportunities, and ensure that high standards of quality and service are being met. Core competencies include:

Excellent communicator

Does as instructed.

Leads by example.

Customer obsessed

Able to see the details and spot errors.

Works well independently or on a team.

Energetic, positive personality

Efficient time management skills

Excels under pressure.

Responds to feedback.

Strong sales background

Emotionally intelligent

PROFESSIONAL EXPERIENCE

Retail Warehouse Associate Go Puff Operations Orlando, FL 02/2022-01/2023.

Received incoming shipments daily.

Used RF Scanner to input and access all inventory data into WMS.

Counted, sorted, rotated, and maintained quality control of products.

Prepared and fulfilled incoming orders from the warehouse’s active inventory.

Packaged, labeled, and batched orders before dispatching to appropriate drivers based on planned routes.

Maintained a safe and healthy work environment by following policies and procedures set in place.

Assisted in cycle counts and floor plan resets to ensure successful auditing.

Hair Stylist and Independent Contractor ULTA Beauty/ Magic Mirror LLC Sanford, Fl 03/2012-08/2021.

Achieved Master level Stylist title at ULTA beauty as a commission-based employee.

Pivoted into running my own business performing all scheduling, inventory, advertising, & services/ retail sales.

Gained working knowledge of bookkeeping, social media marketing, brand consulting, and data analysis.

Ongoingly enhanced my skills by utilizing online education to learn new trends and techniques.

Set daily, weekly, and monthly sales goals to increase revenue and reinvest profits.

Maintained constant sanitization of my work area and tools in accordance with OSHA regulations.

Grew a loyal clientele through personalized consultations, price quotes, recommendations, and consistent results.

EDUCATION

Project Rise Longwood, Fl 80 Hrs. Of Emotional Intelligence, JAWS, & Career Advancement Training.

06/2023-07/2023

Seminole State College Sanford, Fl Career Certificate of Business Management in progress

08/2021- Present 24.00/32.00 Credit Hrs. earned in World Business & Management I&II, Human Resources, Small Business Law & Principles of Accounting.

Aveda Institute of Cosmetology Winter Park, Fl State Board Cosmetology License

08/2009-11/2010 - Completed 1600 hours of study in theory and laws, mastery of a craft, and managing a business.

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