Shanaviah (Navy) McCrary

*** ***** ****** ***

Fountain Inn, SC 29644

USA

Phone: 231-***-****

E-mail: ad4tr5@r.postjobfree.com

Objective

Obtain a position where my skill set, including education, experience and motivational drive will prove I can benefit those your organization may serve.

Employment History

Empatia Palliative Care (formerly Promedica) 01/2023- 2/9/2024

(Merged/Closed offices)

Patient Care Coordinator

Coordinate and direct all day-day operational activities related to the administration of the Palliative Care/Hospice Department (data-entry, sending out discharge papers, handling complaints, talking with patient’s primary care provider

Handling extensive confidential and HIPAA privacy documents

Processing and setting up referrals by obtaining sufficient admission and insurance information in order to ensure appropriate and timely admission of patients

Record the outcome of calls either manually or in an automated manner, make follow-up calls as necessary, and identify/refer to alternative resources when applicable

During business hours, contact the patient and family within 1 hour of receiving referral to inform m them of the referral and how it will be handled, answering any questions they may have

Maintain communication with pending patients/families and referral sources and routinely follow the progress of prospective patients and those referrals not taken under care (NTUC)

Coordinate and maintain effective and efficient scheduling for the Nurse Practitioners to include geographical considerations that may impact time management and company cost

Ensure appropriate reimbursement by identifying potential payer sources, verify benefits with payer sources (as required by department organizational structure), obtain initial authorization if necessary

Assist staff with submitting documents related to the credentialing with payers and maintaining a credentialing log

Advise Palliative Care Team of patient acceptance of services and provide all relevant information including accurate insurance and admission information in order to ensure appropriate disclosure of rights and responsibilities, financial liabilities and benefit plan details to patient and their family

Manage all daily clinical records functions including establishing and implementing clinical records policies. Ensure clinical record systems are maintained in compliance with state and federal regulation and company policies

Establish and maintain professional/productive relationships with all referral sources

Act as a resource for patients and community regarding Palliative/Hospice Care

Overseeing and coordinating Interdisciplinary Team (IDG) meetings with Program Director/NP’s to discuss each patient health and best medical treatment

Talking extensively to patients regarding health conditions and follow-up appointments

Overseeing various offices of other Care Coordinators when on vacation

Gathering and sending out daily Progress Notes to the primary care physician and specialist

Bon Secours/Mercy Health 03/2022- 01/2023

Remote Scheduler

Communicate issues/problems with various nurses

Making good judgement calls when it comes to having to make a quick decision

Handling confidential information

Provide clear verbal instruction and directions to patients

Ability to effectively use technology to complete my work

Gathering important and lifesaving information from patients

Using listening skills effectively

Extensive typing/data-entry

Talking extensively to patients

Transferring and deciphering when to Nurse Triage

Verifying and entering correct insurance information

Handling and calming down difficult/temperamental patients

Putting correct appointment notes in the system

Working with various computer software such as Epic, Salesforce, Cisco Jabber

Working with various provider’s office from South Carolina, Virginia, Ohio, and Kentucky

Handling & scheduling Hospital follow-ups, Discharges, ED/Urgent Care Visits, Adult & Child Pre-ops, Diabetic follow-ups, Well Child Visits

Tactile Medical 10/2021- 03/2022

(Not enough work in my assigned locations)

Patient Trainer

Review and complete required paperwork with patient and answer questions

Identify, escalate, and communicate problems

Handling confidential information

Provide clear verbal instruction while demonstrating to patients and/or caregivers

Ability to effectively use technology to complete work

Patient contact

Scheduling appointments with patients

Submit necessary paperwork to Corporate for processing within established guidelines

Travel up to 80% within assigned territory

Working on various report queues

Ordering supplies

Ensure the patient can effectively use our products for Lymphedema

Bon Secours Hospital (St. Francis) 10/2019-09/2021

Office Coordinator/Endoscopy Technician

Patient scheduler

Scheduling patients with Epic software

Handling confidential information

Working on referrals from other outside physicians

Handling physical therapist personal schedule

Patient contact

Calling patients if a conflict in scheduling arises

Taking patient payments

Handling insurance verification/denials

Working on various report queues

Ordering supplies

Performing colonoscopies and EGD’s side by side with provider

Performing extensive procedures such as colon polyps or any health concerns from patient

Apogee Physicians 02/2017-09/2019 (Contract w/hospital ended)

Patient Information Coordinator

Supporting several physicians on an administrative level

Properly distributing patients between providers

Meet with each physician daily

Create a daily rounding list by 7:00 a.m.

Handling confidential information and security of sensitive information

Data entry of patient information for billing

Gather needed documentation from chart

Patient visits every day

Distribute final rounding list to clinicians, floors, and nursing stations

Verify insurance, verify documents faxed to PCP

Assist with PCPs appointments if necessary

Liaison between hospitalists, hospital staff, and Apogee Corporate offices

Interact positively with providers providing feedback

Acknowledgement to emails in a timely manner, within 24-48 hours

Education

High School Degree

Certificate of Completion, ASCP Certified Phlebotomist, Delta College

Associates Degree, Business – Executive Administration, Baker College of Muskegon

Certificate of Completion, Sterile Processing Technician, Baker College of Muskegon

Contact this candidate