Data Entry Palliative Care
Resume:
Shanaviah (Navy) McCrary
Fountain Inn, SC 29644
USA
Phone: 231-***-****
E-mail: ****.******@*******.***
Objective
Obtain a position where my skill set, including education, experience and motivational drive will prove I can benefit those your organization may serve.
Employment History
Empatia Palliative Care (formerly Promedica) 01/2023- 2/9/2024
(Merged/Closed offices)
Patient Care Coordinator
Coordinate and direct all day-day operational activities related to the administration of the Palliative Care/Hospice Department (data-entry, sending out discharge papers, handling complaints, talking with patient’s primary care provider
Handling extensive confidential and HIPAA privacy documents
Processing and setting up referrals by obtaining sufficient admission and insurance information in order to ensure appropriate and timely admission of patients
Record the outcome of calls either manually or in an automated manner, make follow-up calls as necessary, and identify/refer to alternative resources when applicable
During business hours, contact the patient and family within 1 hour of receiving referral to inform m them of the referral and how it will be handled, answering any questions they may have
Maintain communication with pending patients/families and referral sources and routinely follow the progress of prospective patients and those referrals not taken under care (NTUC)
Coordinate and maintain effective and efficient scheduling for the Nurse Practitioners to include geographical considerations that may impact time management and company cost
Ensure appropriate reimbursement by identifying potential payer sources, verify benefits with payer sources (as required by department organizational structure), obtain initial authorization if necessary
Assist staff with submitting documents related to the credentialing with payers and maintaining a credentialing log
Advise Palliative Care Team of patient acceptance of services and provide all relevant information including accurate insurance and admission information in order to ensure appropriate disclosure of rights and responsibilities, financial liabilities and benefit plan details to patient and their family
Manage all daily clinical records functions including establishing and implementing clinical records policies. Ensure clinical record systems are maintained in compliance with state and federal regulation and company policies
Establish and maintain professional/productive relationships with all referral sources
Act as a resource for patients and community regarding Palliative/Hospice Care
Overseeing and coordinating Interdisciplinary Team (IDG) meetings with Program Director/NP’s to discuss each patient health and best medical treatment
Talking extensively to patients regarding health conditions and follow-up appointments
Overseeing various offices of other Care Coordinators when on vacation
Gathering and sending out daily Progress Notes to the primary care physician and specialist
Bon Secours/Mercy Health 03/2022- 01/2023
Remote Scheduler
Communicate issues/problems with various nurses
Making good judgement calls when it comes to having to make a quick decision
Handling confidential information
Provide clear verbal instruction and directions to patients
Ability to effectively use technology to complete my work
Gathering important and lifesaving information from patients
Using listening skills effectively
Extensive typing/data-entry
Talking extensively to patients
Transferring and deciphering when to Nurse Triage
Verifying and entering correct insurance information
Handling and calming down difficult/temperamental patients
Putting correct appointment notes in the system
Working with various computer software such as Epic, Salesforce, Cisco Jabber
Working with various provider’s office from South Carolina, Virginia, Ohio, and Kentucky
Handling & scheduling Hospital follow-ups, Discharges, ED/Urgent Care Visits, Adult & Child Pre-ops, Diabetic follow-ups, Well Child Visits
Tactile Medical 10/2021- 03/2022
(Not enough work in my assigned locations)
Patient Trainer
Review and complete required paperwork with patient and answer questions
Identify, escalate, and communicate problems
Handling confidential information
Provide clear verbal instruction while demonstrating to patients and/or caregivers
Ability to effectively use technology to complete work
Patient contact
Scheduling appointments with patients
Submit necessary paperwork to Corporate for processing within established guidelines
Travel up to 80% within assigned territory
Working on various report queues
Ordering supplies
Ensure the patient can effectively use our products for Lymphedema
Bon Secours Hospital (St. Francis) 10/2019-09/2021
Office Coordinator/Endoscopy Technician
Patient scheduler
Scheduling patients with Epic software
Handling confidential information
Working on referrals from other outside physicians
Handling physical therapist personal schedule
Patient contact
Calling patients if a conflict in scheduling arises
Taking patient payments
Handling insurance verification/denials
Working on various report queues
Ordering supplies
Performing colonoscopies and EGD’s side by side with provider
Performing extensive procedures such as colon polyps or any health concerns from patient
Apogee Physicians 02/2017-09/2019 (Contract w/hospital ended)
Patient Information Coordinator
Supporting several physicians on an administrative level
Properly distributing patients between providers
Meet with each physician daily
Create a daily rounding list by 7:00 a.m.
Handling confidential information and security of sensitive information
Data entry of patient information for billing
Gather needed documentation from chart
Patient visits every day
Distribute final rounding list to clinicians, floors, and nursing stations
Verify insurance, verify documents faxed to PCP
Assist with PCPs appointments if necessary
Liaison between hospitalists, hospital staff, and Apogee Corporate offices
Interact positively with providers providing feedback
Acknowledgement to emails in a timely manner, within 24-48 hours
Education
High School Degree
Certificate of Completion, ASCP Certified Phlebotomist, Delta College
Associates Degree, Business – Executive Administration, Baker College of Muskegon
Certificate of Completion, Sterile Processing Technician, Baker College of Muskegon
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