ORPHIA WILSON

‘orphial @yahoo.com 407-***-**** Orlando, FL 32835

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working

environment. Successfully works as part of team to reach personal and business goals. Known for successfully

hhandling escalated customer suppor issues.

Skills

Report Creation

Credit Card Payment Processing

Report Generation

Data Entry

Multitasking and Prioritization

Building Customer Trust and Loyalty

Customer Service

Upselling Products and Services

Calm and Professional Under Pressure

Customer Account Management

Issue and Complaint Resolution

Experience

‘TEC Orlando, FL

Customer Service Representative

10/2021 - 10/2022

Winter garden healthcare Winter Garden, FL

Registered Nurse

05/1996 - 05/2006

Education and Training

Promoted high customer satisfaction by resolving problems with

knowledgeable and friendly service.

Answered incoming calls, providing frontline customer support

or assistance with product and service transactions.

‘Demonstrated excellent communication skills in resolving

product and consumer complaints.

Developed strong customer relationships to encourage repeat

business,

Provided outstanding service to new and long-standing customers

by attending closely to concems and developing solutions.

Remained calm and professional in stressful circumstances and

cffectively diffused tense situations.

Assessed patient needs, prioritized treatment, maintained patient

flows and assisted physicians with non-invasive procedures.

Administered medications and treatments, monitoring patients for

reactions and side effects,

Adhered to infection control procedures to facilitate safe, clean

patient environment.

Maintained thorough, accurate and confidential documentation in

electronic medical records.

‘Acted as patient advocate and implemented total patient care

through team nursing process.

Recorded patient condition, vital signs, recovery progress and

‘medication side effects.

“Monitored and managed various treatment and care interventions.

Capital Community College Magnet Academy Hartford, CT

Associate of Science in Geriatric Nursing

06/1993

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