Customer Service Representative
Resume:
Christina Matlock
SO.Salt Lake City, UT 84115
***********@*****.***
PROFESSIONAL EXPERIENCE:
Tesla Aug 2023-January 2025
Customer Service Insurance Agent
I was responsible for emailing customers that was Tesla insured of updates on their premium if I had to update their coverage send out emails indicating they’re missing signatures on their policy sending out emails indicating their safety score and how it reflects the coverage I worked with Microsoft Excel and emailing on a constant basis to update insurance information Pill-Pack July 2022-July2023
Customer Service Representative,
Taking inbound calls from customers that are requesting refills for their mail orders Also requesting info if needed from Doctors and requesting refills from Doctors, Signing up New customers to start their mail orders
Delta Airlines Feb-2021-June-2022
Reservation Specialist,
Taking calls from passengers and potential passengers that is needing Help booking a flight or changing their flights also assisting them With their sky miles that they have earned and or fixing issues with their skymiles accounts Verizon Wireless: March-2018- Jan-2021
Tech Advocate,
Taking calls for business accounts and fixing issues with their phones help them pay their phone bill adjusting payments Advising what is going on with their devices
TELEPERFORMANCE USA: AUG 2014- April-2018
SENIOR REPRESENTATIVE,
Taking care of our banking reps needs when they are having a hard time trying to explain something to our members answering questions and showing our reps how to do certain things and teaching how to be self-sufficient and confident when they are speaking with our members on the phone also doing certain things that requires to speak to a Senior Rep BANKING REPRESENTATIVE, SLC UT JULY 2016-AUG 2017
Responsible of making sure our members needs is met helping with questions the members may have about their checking needs explaining things to my members in a way that they would understand also making sure they are being taking care of like they are our family Domestic Engineer, January 2002- Present
Domestic Engineer: Responsible for day to day functions and operations of the family home. Created and maintained the family budget. Responsible for scheduling appointments and activities. Supervised the care and welfare of four children. ADP Sept 2008- Dec 2008
Customer Service Rep: Responsible for the enrollment of medical benefits. Determined if customer was able to collect paid time off . Responsible for maintaining customer satisfaction, organization skills, quality of health and maintenance standards of assigned area, Assisted to cover other areas if needed.
Enterprise Rental Car, June 2008- Sept 2008
Roadside Assistance: Responsible for sending cars out when needed. Trouble shooting problems with the rental vehicles that was rented out. Responsible for crediting accounts if needed, adding on extra days if needed.
Taco Bell January 2003- October 2007
Shift Lead: Responsible for a crew of five to eight people, maintain the location and receipts . Responsible for bank deposits. Assisted in covering other locations as needed. Responsible for reconciling all registers at end of night, trained new employees. Maintain customer satisfaction Taco Bell January 2003- February 2008
Cashier: Assisted costumers with requests, receiving payment, and reconciling cash register daily. Assisted request and maintained customer service satisfaction. Responsible for quality and health maintenance of assigned area
EDUCATION:
Community Computer Education Program (CCEP) July 2009 - January 2010, Certificate of training in computers.
HISPERIA ADULT EDUCATION, January 2010-December
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