DANIEL PURNELL

ad4tpm@r.postjobfree.com · 386-***-****

EXPERIENCE

DATES FROM JULY 2016 – NOW

WALT DISNEY WORLD COMPANY

FOOD AND BEVERAGE

Cashier and prepped food: Utilized Disney’s point of sales to handle cash and other forms of payments. Worked with guest to provide the best experience of their visit while preparing their food.

PARK OPERATIONS

Operating heavy machinery while upholding the keys like safety, show, and efficiency. I am proficient in company apps like Guest Recovery, GSS, My Disney Experience, and Redemption. Proactively engaging with the guest to help them navigate the My Disney Experience app by answering any questions they have, showing them how to use Disney Genie Plus, where to find their reservations and anything else related to their itinerary for the day, and their park tickets on magic mobile.

CALL CENTER

Answer guest phone calls to assist with current reservations or to modify future reservations. Used company issued programs to send out request to specific departments to complete guest request. Transferred calls for cast members trying to reach a specific department.

DATES FROM 2020-2020

UPS ASSIST

Helping with drivers reliever packages to homes and businesses. Organized packages before loading and after loading them onto trucks. Carried and lifted packages anywhere from 5 to 200 pounds with assistance.

EDUCATION

ACCOUNTING ASSOCIATE AND BUSINESS SPECIALIST CERTIFICATE, valencia college

Graduated with a 3.6 gpa with a general associate degree leading towards business and accounting. And starting bachelor degree.

SKILLS

Team Player

Great Communicator

Exceptional customer experience

Leadership skills

Proficient in Microsoft, excel, and outlook

Computer skills

Flexible and Adaptable

Eager to engage with guest

Knowledge of Other internal applications

Contact this candidate