Kendal Smith

Frederick, MD *****

ad4tp7@r.postjobfree.com

+1-240-***-****

Dedicated hospitality professional with a proven track record, now seeking to leverage a diverse skill set in a new career. Known for adept problem-solving and strong communication skills. I am eager to contribute my expertise to a dynamic team in a new and challenging role. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

General Manager

Days Inn by Wyndham - Frederick, MD

February 2020 to August 2023

• Managed day-to-day operations of the hotel, overseeing all departments and ensuring exceptional guest experiences

• Developed and implemented strategies to increase revenue, occupancy rates, and guest satisfaction scores

• Led a team of 20-25 employees, providing training, mentoring, and performance evaluations

• Successfully negotiated and managed vendor contracts, reducing operating costs.

• Weekly inspections of grounds and vacant guest rooms

• Responded and resolved Customer Care Cases

• Managed accounts payable, accounts receivable and payroll Assistant Manager

Days Inn by Wyndham - Frederick, MD

May 2015 to February 2020

• Assisted the General Manager in overseeing all operational aspects of the hotel, ensuring a seamless guest experience

• Managed daily operations across departments, including front desk, housekeeping, food and beverage, and maintenance

• Collaborated with department heads to streamline processes, improve guest satisfaction, and enhance overall efficiency

• Played a key role in staff recruitment, training, and performance evaluations.

• Led efforts to maintain and improve guest satisfaction scores

• Coordinated with the General Manager on budgeting, cost control, and revenue optimization strategies

• Acted as a point of contact for guest feedback and complaints, resolving issues promptly and effectively Front Desk Agent

Days Inn by Wyndham - Frederick, MD

June 2011 to May 2015

• Greeted and checked-in guests, ensuring a positive first impression and exceptional customer service

• Managed guest reservations, room assignments, and special requests efficiently and accurately

• Handled guest inquiries, concerns, and complaints in a professional and timely manner

• Processed payments, invoices, and provided accurate billing information to guests

• Assisted with concierge services, offering recommendations for local attractions, dining, and services

• Collaborated with housekeeping and maintenance teams to ensure smooth operations and guest satisfaction

• Maintained an organized front desk area and upheld the hotel standards for appearance and cleanliness Education

Diploma

Thomas Johnson High School

Skills

• Inventory Management

• Windows

• Office Management

• Strategic Planning

• Negotiation

• Sales

• Housekeeping Management

• Cash Handling

• Scheduling

• Training

• Team Building

• Critical Thinking

• Problem Solving

• Payroll

• Human Resources

• Vendor Management

• Purchasing

• Pricing

• Project Management

Contact this candidate