Administrative Professional Recognized for exceptional communication skills, problem solving, and multitasking abilities. Highly organized, detail-oriented, and thrives in a fast-paced environment. Committed to building collaborative relationships and delivering high-quality support to ensure organizational success. Hardworking, energetic individual with a drive to succeed and a strong entrepreneurial spirit.

CORE COMPETENCIES

Written and Verbal Communication • Presentation Development & Delivery • Proposals • Business Development • Public Speaking • Research & Reporting • Project Management • Account Management • Customer Relations • Data Analysis • Marketing (Digital, Event, Email) • Copy Editing • Event Logistics • Training

Technical: Microsoft Windows 10, Mac OS, iOS, Asana, Canva, Cavulus CRM, ClickUp, Dialpad, Google Workspace, MS Access, MS 365, QuickBooks, Salesforce, SharePoint, Jira, Vanta, Intune

Writing Experience: Technical (Database Manuals, Environmental Impact Statements),

Persuasive (Direct Mail Campaigns), Instructional (Curriculum and Recruitment Materials), Web Content

Professional Highlights

Managed the planning and successful execution of a massive community golf tournament for an international consulting firm. Leveraged personal skills in communication, strategic planning, and cross-functional collaboration to facilitate attendance of 60 people. Managed site logistics and the event budget; solicited sponsors and vendors. Coordinated the invitation list and organized playing groups. Oversaw real-time event functions and received recognition from leadership for the event’s success.

Consistently demonstrated exceptional sales support skills and internal collaboration expertise while an Account Representative at Lapeyre Stair. Learned technical product specifications through self-directed research and cross-departmental collaboration with the Engineering and Manufacturing teams. Developed deep customer relationships and tailored solutions that best fit customer requirements.

Owned end-to-end technical training support for a CRM tool. Served as the key training resource for 150 users and developed a training manual and teaching materials for facilitating both face-to-face and webinar style sessions. Performed data research and analyses to identify users who were experiencing issues and proactively provided ongoing support and training to ensure platform fluency.

CAREER BIOGRAPHY

Contract Administrative Support, Robert Half Staffing Austin, TX 10/2023 – Present

Dynamic and results-oriented professional with a proven track record of success in various contract roles sourced through Robert Half staffing. Possessing excellent adaptability, strong work ethic, and a commitment to exceeding expectations.

Sales Development Representative, DISCO Austin, TX 07/2022 – 10/23

Owned front-end sales pipeline processes including market & competition research and prospecting to identify opportunities for new business. Arrange and coordinate meetings between field sales representatives and prospective clients.

Leverage skills in written communication and customer support to perform lead generation functions via email outreach and high-volume cold calling with the goal of producing new qualified sales leads.

Build and maintain lead pipeline in Salesforce by managing call logs, account notes, and prospect data.

Drive conversion and strengthen client relationships through strategic conversations tailored for their needs.

Freelance Administrative & Marketing Support Houston, TX & New Orleans, LA 2020 – 2022

Provided administrative and customer service support to various small business, real-estate investment firm, and non-profit organizations. Provided legal assistant support on an as-needed basis to law firms. Assisted small advertising and PR firms with digital marketing and social media efforts for a variety of clients.

Specialist (Seasonal), Apple Metairie, LA 11/2019 – 01/2020

Accepted seasonal role following graduate school course work while looking for fulltime position. Directly contributed to monthly sales increases for the location during the busy holiday shopping season by leveraging prior sales and customer service skills to advise, assist, and sell to a diverse range of shoppers. Asked probing questions to determine customer needs and recommended the most appropriate product or service solution.

Account Representative, Lapeyre Stair New Orleans, LA 2017 – 2019

Oversaw, developed, and maintained relationships with customers. Developed strategies to expand and grow existing accounts. Identified and resolved issues raised by customers. Balanced incoming orders and quote requests from multiple communication channels and serviced them with excellent customer relation skills.

Self-directed technical product research to provide assistance with solutions and industry specific information.

Administrative Support, ATM Landscape Company Metairie, LA 02/2017 – 11/2017

Accepted a short-term position that accommodated personal considerations needed for health recovery. Handled correspondence, emails, and phone calls. Scheduled client appointments, processed invoices and expenses, managed office supplies and inventory.

Sales Database Training Specialist, People’s Health New Orleans, LA 05/2016 – 01/2017

Leveraged written communication skills and experience with stakeholder management to serve as the key Training resource for new and existing CRM users. Performed ongoing CRM maintenance to maintain high quality data and lead management.

Created and deployed training materials and curriculum for Medicare CRM.

Facilitated onsite and virtual training sessions for individual and group users.

PRIOR EXPERIENCE

Staff Consultant, Environmental Resources Management (ERM) 2 Years

Performed diverse cross-functional tasks including permitting and reporting on various environmental projects, field sampling and analysis, and proposal development. Supported project management through cost accounting, resource planning, invoicing and time tracking. Led extensive event planning activities for business development: site logistics, research, participant & speaker coordination, stakeholder communications, vendor & subcontractor relations, technical writing and copy editing. Maintained SharePoint site and event calendar.

Science Technician, Bureau of Ocean Energy Management 2 Years

Partnered to prepare and review Environmental Impact Statements, plan reviews, study profiles, proposals, and NEPA documents. Assisted in the development of research study projects through final publication. Acted as primary training resource for a multi-department project to transition to new email client. Collaborated with subject matter experts to build marketing and recruitment materials. Researched and maintained spreadsheets, databases, and GIS files.

Executive Legal Assistant, Ajubita, Leftwich, & Salzer, LLC 5 Years

Provided office support for 8 attorneys and office manager, including scheduling depositions, hearings, closings, and meetings. Coordinated travel arrangements. Drafted, proofed, and filed legal documents including letters, memorandums, final form correspondence, reports, exhibits, and manuscripts. Assisted with case management, organized, and maintained law library and case files. Tracked and recorded billable time for multiple attorneys and processed client billing. Supervised rotating summer interns.

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Business Administration in Marketing, Loyola University

Bachelor of Science in Geology, University of New Orleans

Digital Media Mini MBA Certification, Rutgers Online

Course Completion: Blueprint Reading

Licensed Cosmetologist (TX)

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