Customer Service Data Entry
Resume:
Kamilya Edwards
Naples, Fl 34120
Home: 857-***-****
*******.**@*****.***
SUMMARY OF QUALIFICATIONS
To obtain a challenging position utilizing skills, training and experience in Business Administration. Fifteen years clerical experience in a variety of business settings.
Computer Skills: MassCourts System, Microsoft Edge, EfileMa. Warrant Management System, Microsoft Office, Outlook, Filemaker Pro, Word perfect (Windows 6.0), & Lotus 1,2,3.
Administrative Skills: multi-line phone systems, typing, data entry, fax and copy machines. Customer Service Skills.
Experience
Eastern Housing Court
3/2016 – Present Operations Supervisor I - II
Supervises 11 staff members within the office of the Clerk-Magistrate,
Supervises all case processing activities within a major work unit, including the
preparation of new entries, court orders, bonds, judgments, warrants, court lists and
various dockets, assures the completeness and accuracy of court records, coordinates
the scheduling of cases and hearings, and the maintenance of all files
Provides supervision and to staff supervised
Advises employees when unusual situations arise or when new procedures are implemented
Performs assigned duties and assists less experienced users on MassCourts and case management systems which feature electronic filing of complaints, extensive docketing, scheduling, and management reporting
Supervises the development and implementation of training programs within the work unit
Providing instruction on dealing with operational issues
Provides customer service to attorneys, and the public
Coordinates information concerning cases processed to the staff and public
Assist in creating and applying new procedures and office policies
Demonstrates abilities to identify problems develop solutions to resolve them within the office
Trains staff in the use of computer systems
Performs advanced supervisory duties, including reviewing work performance
motivating subordinates to work more effectively, identifying problems with performance
and solutions to those problems, determining training needs to improve performances
Regularly monitors the work and performance of the office
Evaluates and recommends ways to improve case processing activities within the office
Participates in the hiring and promoting of staff within the office including serving on a panel to interview applicants and making recommendations
Responsible for accepting all new entries
Cashier
Backup cashier and backup Bookkeeper
May serve as the back-up to the Office Manager as required; and
Performs the duties of the lower level within this series as required
Boston Housing Court
2/2006-2016 Case Coordinator II
Responsible for overall operation and maintenance of Criminal Dept., its daily functions and keeping of case records.
Answer Phones
Assist the public in retrieving the information they need.
Entering cases
Transferring cases
Out of court docketing
Responsible for Issuing and recalling warrants.
Assist other departments within the housing court when needed.
Keeping track of cases filed and entered
Boston Housing Court
2/2004-2/2006 Case Specialist I
Answer Phones
Assist the public in retrieving the information they need.
Entering cases
Transferring cases
Out of court docketing
Responsible for Issuing and recalling warrants.
Assist other departments within the housing court when needed.
Easter Seals Massachusetts, Boston, MA
2002 Office Manager
Maintain Operation of the Office
Answer phones
Input client information
Track Clients
Prepare client charts
Order supplies
Assist the Computer instructor with classes
The B.E.L.L. Foundation, Inc., Dorchester, MA
2001 -2002 Administrative Assistant
Assist Program Officer with workshops and running of programs.
Assist Recruitment department in recruiting tutors.
Assist the director of Education with organizing and distributing curriculum.
Assist in the operating of one of the program sites.
Setting up of interviews.
Making reference check calls.
Managing the office.
Answered phones.
Incoming mail.
Filing, copying and other basic clerical duties.
Ordering of supplies.
Roxbury Youthworks, Inc., Roxbury, MA
1998-2001 Receptionist
Answered phones.
Incoming and outgoing mail.
Filing, typing, copying and other basic clerical duties.
Arranged meetings for the Board of Directors.
Receive and log checks.
Ordering of supplies.
Co-coordinator for annual meeting.
Preparing sick and vacation balances.
Jobs for Youth, Boston, MA
1996 Administrative Assistant
Served as back up for Administrative Assistant.
Answered and monitored multi-line phone system.
Performed basic clerical duties such as copying, filing and greeting visitors.
Preparations Hair Salon, Dorchester, MA
1994-1995 Hairstylist
Performed basic hair styling procedures such as perms, relaxers, and haircuts.
Answered salon phones and scheduled appointments for self and other staff.
Make A Difference Productions, Roxbury, MA
1991-1994 Clerical Assistant
Assist local community Production Company on a volunteer basis with clerical functions.
Provided assistance to Director in the areas of event planning and fund raising.
Northeastern University, Boston, MA
1990-1991 Clerk
All basic clerical duties as assigned.
Delivered mail throughout campus.
EDUCATION
Education Direct
Professional Secretary Program
Spring 2004
Kaplan College
Attended 2004-2005
Roxbury Community College, Boston, MA
Attended in 2000-2001
Jobs for Youth, Boston, MA
GED received 1996; Business Partners Program Certificate of Completion
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