Andrew Hobby

Providing an employer with skills, talent, knowledge and management experience in the

workforce with a career minded employee. While assisting in saving time, staying on budget and training new recruits.

Glen Burnie, MD 21061

ad4tof@r.postjobfree.com

+1-240-***-****

Utilizing while progressing the over-all knowledge, talents, and skills within the customer service and workforce; while providing the employer with a positive and creative individual. Pursuing to be a great asset in the position while working with a team or independently to get any tasks completed. Authorized to work in the US for any employer

Work Experience

Sales Associate

7-11 Corporations - Glen Burnie, MD

September 2023 to Present

• Perform every essential function and duties required to keep a functional and clean store as well as operation of registers while keeping items stocked.

• Saved customers dollars a day making quick and sound recommendations based on their particular purchase.

• Assessed and documented areas in which to be addressed and fixed to make the customer service and employer experience a better one.

• Assisted customers with handicapped and other disorders to make their shopping experience one to remember.

Independent Owner/Operator

Stronghold Plumbing & Drain Cleaning - Glen Burnie, MD December 2019 to January 2023

• Utilizing the skills, talents, as well as knowledge of the plumbing industry to provide great customer service and quality work at an affordable price

• Creating a simple and convenient structure to make the customer service experience feel more positive and less stressful while offering same day service and no haggle pricing.

• Creating a common ground between the company and the customer by providing different options when diagnosing and performing necessary work.

• Making every work environment stress-free to the the customer, and offering no-cost home inspections while on site to save extra money.

Journeyman Plumber/Drain Technician

Michael & Son Services Inc. - Dundalk, MD

June 2016 to March 2019

• Providing customer service to the best ability, keeping areas work-able and prepared for tasks ahead. Provide each customer with options

• Safely and effectively perform all work in a functional manner while keeping staff/colleagues up to date with tasks at hand daily

• Keeping clean, organized & Stocked truck at all times.

• Train new recruitment to perform essential functions to company standards and procedures.

• Fleet inventory management, new fleet preparations for readiness in the field, preventive maintenance to drain and other equipment, logging inventory within warehouse

• Tracked inventory logs for each truck, and materials used for each job completed per diagnostic specifications and work to be done details.

Sewer and Drain Technician

Len The Plumber, LLC. - Halethorpe, MD

May 2005 to June 2009

• Provided 5-Star Customer Service to each and every customer in which assigned or unassigned to best represent the company and uniform

• Approached all customers as well as every issue addressed with a positive attitude while keeping all work areas and truck injury-free and safe.

• Safely and effectively executed every job dispatched while keeping the client up-to-date with the progress of the work at hand for each individual customer.

• Communicated and displayed effective work ethics to each plumbing/drain call and making thorough decisions based on the over-all conclusion of the job.

• Assisting Sewer/Drain Camera Technicians with all work found to have an issue in the ground concluding drain cleaning procedures.

• Following-Up with clients needing sewer replacements to keep the customer happy; answering questions an following up on common drain repair/replacement concerns

• Saved customers hundreds of dollars and several hours of time addressing secondary concerns in which needed a professional and honest opinion.

Education

OSHA Safety Regulations in Occupational Health & Safety Center Of Applied Technology-North - Severn, MD

March 2010 to March 2010

Associate's degree in Business Administration

University of Phoenix-Online Campus - Phoenix, AZ

March 2006 to February 2008

Skills

• Plumbing (10+ years)

• Mechanical Knowledge (10+ years)

• Electrical Experience (10+ years)

• Customer support (10+ years)

• Customer service (10+ years)

• Organizational skills (10+ years)

• Management (6 years)

• Computer skills (10+ years)

• Content creation (5 years)

• Inventory control (10+ years)

• Inventory management (10+ years)

• Blueprint Reading

• Facilities Maintenance (10+ years)

• Maps (10+ years)

• Residential Drain Systems (10+ years)

• Heavy Equipment Operation

• Handyman

• Refrigeration

Certifications and Licenses

Driver's License

June 2022 to July 2026

IT/Computer Networking

March 2006 to Present

Attended Online College and earned an Associates Degree in IT/Computer Networking to advance my talent and skills within.

Former Certified Cherry Pick/Standup Lift Operator February 2016 to February 2018

Earned and utilized my hands-on skill with heavy equipment training to train others wanting to learn new skills.

OSHA 10

October 2015 to Present

Earned Safety/PPE Certification through in-person course to be well informed of Maryland State mandated safety protocols and procedures in the workforce as well as being able to teach others about proper safety precautionary measures.

HVAC Certification

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