Julie Bates

Ankeny, IA *****

Phone: 1-515-***-**** Email: ad4toe@r.postjobfree.com

SKILLS

SUMMARY

· Great Call Service Rep scores (Calabrio System 98-99%, ACW 42 seconds)

· Proficient in Microsoft Excel, Word, and Outlook

· Superior computer skills and telephone etiquette

· Providing caring personalized customer service.

· Strong verbal and written communication skills

· Extremely organized self-starter

· Responsible and goal-oriented, dependable with a great work ethic

· Work well unsupervised or supervised, grasp new concepts quickly·

EXPERIENCE

PROKATCHERS AGENCY Des Moines, IA October 2023-April 2024

STATE OF IOWA – UNEMOLOYMENT DIVISION

CUSTOMER SERVICE/DATA ENTRY (CONTRACT)

Assist claimants with enrolling unemployment benefits

Provide instructions for proper procedures.

Collecting data for local and state to state wage transfers

Handling inbound disputes.

JUDGE GROUP TEMP AGENCY Des Moines, IA May 2022-June 2023

PRINCIPAL FINANCIAL GROUP

CLIENT SERVICE DATA ENTRY SPECIALIST (CONTRACT)

Utilize Outlook, Express, RIS systems, BlueZone, Microsoft Edge, and Salesforce applications to work with contracts and manage cases.

Delivery of exceptional client service to internal and external client requirements.

Communicate with clients through emails and letters by sending out appropriate correspondence and respond accordingly.

Enter data into company systems, including MS Office spreadsheets and databases.

Maintain client confidentiality and follow company security and data integrity policies to ensure all records are accurate and complete.

IOWA TOTAL CARE Des Moines, IA July 2021 - September 2021

CLIENT SERVICE SPECIALIST

Call center environment.

Work from home positions.

Opening mail, determining if call is needed for new mail address to be obtained thru phone call, or if dead mail. Resubmitting for remailing.

Loss of position due to covid.

(Time off due to death in family and taking care of family needs.

SIGNATURE CONSULTANTS (Temp Agency) W. Des Moines, IA April 2020 – January 2021

MERCER

Call Center position, work from home.

Assist retirees with knowledge of the options for them for Medicare enrollment.

Helping with deciding on a plan and setting up appointments with a licensed benefits counselor.

Providing comparisons with current plans to the plans from previous year.

Provide knowledge of how the plan would work for them.

INSIGHT GLOBAL (Temp Agency) Des Moines, IA March 2020 – April 2020

MCGRAW UNIVERSITY

Assist Professors with scheduling testing and placement of information for students. Locating books to use for classrooms, recording test scores, and providing completed questions for tests to give to students.

Assist students with looking for the correct books for their classes, where to find the study material, and the tests they need to take online. Then also help them find their test results and class schedules.

Current positions have ended with temp Call Center Representative customer service support in a high call volume.

ADP INC. (Permanent) West Des Moines, IA February 2009 – March 2020

(Temp thru Agency) West Des Moines, IA August 2008 – February 2009

Call Center Representative in high call volume environment. Superior rating scores on NICE systems and ACW ratings.

Enroll benefits for employees of clients we serviced (annual enrollment, life events)

Corrected payroll errors, changed the status of employment, entered information for deductions, and issued replacement checks.

Email replies and callbacks, temp training and assistance, client visit assistance.

Assist with COBRA, Long Term and Short-Term Disability claims.

Train team members on new products the company would acquire.

FOSTER CARE Des Moines, IA December 2007 - July 2008

Provided foster care for my family member.

HOLLYWOOD VIDEO Des Moines, IA May 1999 – December 2007

Store Director.

Open and close store, complete monthly inventory, control loss prevention, complete and provide labor reports,

Hire, train, and develop employees,

Displays, filing, banking, scheduling, and handling of shipping/receiving.

Company closed.

EDUCATION

29 Palms High School, 29 Palms, CA Diploma

DMACC/AIB – Des Moines, IA Medical Office Management

American Payroll Institute, Des Moines, IA Fundamental of Payroll Certification

Certificate received: April 2013

REFERENCES

Sherri Wright, Store Director 1-515-***-****

Jaci Dinsmore, Store Director 1-515-***-****

Marilyn and Rusty Cook, Friends 1-515-***-****

Tina Juras, Friend 1-480-***-****

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