Angelina M. Colella

Cell: 718-***-****

*** ***** ******** ****** *» clina271@email

Peekskill, NY 10566 ngelina’ /\@gmail.com

. Dedicated bartender manager service with 10+ years of

experience in restaurant, bar and lounge settings. Consistently

achieve record-high customer satisfaction rankings,

improvements to the bottom line and turnaround of

underperforming operations.

. Professional Bartender; Committed to customer service as a

key driver of company goal attainment. Lead by example and

ensure the execution of all safety, quality and business

operations policies.

Areas of Expertise

Customer Service Management Customer Satisfaction Enhancement Teambuilding & Training

Complaint Handling & Resolution Front-End Supervision Cost-Reduction Strategies

Professional Experience

APROPOS RESTAURANT AT THE ABBEY INN -

Peekskill, NY 9/21 to 6/23

Restaurant Bartender, 9/21 to 6/23

MANNINOS KICTHEN AND LOUNGE - Commack,

NY 9/20 to 9/21

Restaurant Bartender, 9/20 to 9/21

FAT SALS BAR & GRILL - Buchanan,

NY 1/18 to 4/20

Head Bartender, 1/18 to 4/20

12 GRAPES — Peekskill, NY 12/15 to 1/18

Head Bartender, 12/15 to 1/18

MCFADDENS-— Flushing, NY 12/12 to 8/15 12/12 to 12/15

Restaurant Bartender, 12/12 to 12/15

10/08 to 12/13

PINE RESTAURANT & SPORTSBAR — Corona, NY 5/08 to 12/13

Head Bartender, 10/08 to 12/13

Manage front-end operations to ensure friendly and efficient transactions at checkout.

Selected Contributions:

* Ensured the swift resolution of customer issues to preserve customer loyalty while complying

with company policies.

Trained bartenders and waitresses that contributed to significant improvements in customer

satisfaction and sales.

Education and Training

BARTENDERS ACADEMY — Selden, NY 1/03

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