angelpcase**@Angel gmail.Case com Murray, UT

WORK HISTORY

Interviewer/Appointment Setter at Nexant/Office Team 08/2017 - 01/2018 (1 year)

Collect detailed customer data accurately and complete supplemental paperwork as needed, checking for any errors before submitting the customer's responses/enrollment. Receive training on different interviewing projects to effectively and persuasively explain the program to the customer's background, different recruiting categories/quotas that the customers fall into, and the most effective way to approach them. Utilize proprietary software, CATI (Computer-Assisted Telephone Interviewing). Medical Records Data Entry Clerk at InGenesis/FOH

03/2017 - 06/2017 (4 months)

Entered data into designated FOH MIS systems. Reviewing medical records and x-rays and preparing these records for archiving following medical records archiving policies and procedures. Records, creates, transfers, files and prepares medical records and x-rays for processing or shipping. Processes requests for medical records and x-rays for Oh Cs agencies or employees. Communicates with Oh Cs and others regarding medical records, archiving, retrieval and storage issues.

Interviewer/Appointment Setter at Nexant/Office Team 12/2016 - 03/2017 (3 months)

Collect detailed customer data accurately and complete supplemental paperwork as needed, checking for any errors before submitting the customer's responses/enrollment. Receive training on different interviewing projects to effectively and persuasively explain the program to the customer's background, different recruiting categories/quotas that the customers fall into, and the most effective way to approach them. Utilize proprietary software, CATI (Computer-Assisted Telephone Interviewing). OOS Medicaid Follow Up/Appeals Rep at Cardon Outreach 10/2015 - 11/2016 (1 year)

Called payers to obtain claim status and had to determine if paid in full per contract Worked with the payer referencing their fee schedule to resolve those denials to obtain accurate and full payments. If claims didn't pay, submit appeals based off merit to the state to resolve the claims for payment. Utilized payer websites to check claim status, submit claims and pull remittance advice statements. Used hospital systems as well as work systems to enter clean claims following state and federal guidelines to submit. Several factors go into resubmission whether its obtaining correct coverage updating claims addresses.

Data Entry Clerk/Healthcare Enrollments at Xerox

09/2013 - 12/2014 (1 year)

Keying correct information from Blue Cross health insurance applications while enrolling members into the right medical plans. Quality assurance point of contact for insurance brokers to guarantee perpetuity of contracts. Appointment Setter at Worldmark by Wyndham

05/2010 - 05/2013 (3 years)

Answered and directed phone calls; greeted clients. Responsible for setting appointments and utilizing lead sources. Ensuring that the set appointment meet the set qualification criteria. Responsible for providing quality customer service for our potential clients. Co-authored training materials. EDUCATION

Weber State University

SKILLS

Medical Terminology, year

Medical Billing, year

LANGUAGES

Spanish, Bilingual

SOCIAL NETWORKS

Facebook, https://Facebook

Twitter, https://None

Linkedin, https://Linkedin

ABOUT ME

I served in the military

I have a drivers license

I have management experience

I have a security clearance

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