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Customer Service Food

Location:
Tampa, FL
Posted:
April 06, 2024

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Resume:

Leonardo Gonzalez

Home address: **** ** **** *** **** #120 Dania Beach FL, 33312

Home phone: 305 -409-2803

Email:ad4tnk@r.postjobfree.com

Professional Summary

My vision is always the company's vision on customer service. I understand I'm a representative of the company on and off the property. Helping in any way also trying to get better to help the company.

Skills

I have basic computer skills as well as i-series and chef-mod. I hired and trained all my staff on the company vision and goals. I know how to drive a forklift, manual lift and any other machinery in a warehouse. Resource and buy equipment for restaurants. Training in chemicals used in the kitchen. Customer training in food service. Heavy duty kitchen cleaning. Scheduling and organizing schedules and deliveries and package pick up. I have also worked in the warehouse industry as management, labor as well. Also drove trucks for the company only.

I am also Safe Serve certified.

Experience

Restaurant manager

Ark Restaurant Hollywood Hardrock

From Dec 2023 to present.

I was in charge of overseeing 6 outlets. Healthy salad station, Asian food, burger station, hot dog stand, coffee shop and full pizzeria. I trained and coached 40 employees. I oversee all areas of the food court. I counted registers and balanced the daily income. Open and close all stations and direct the cleaning team on scheduled cleaning. I hired employees and trained them.

Global Miami JV.

From July 30 2021 to Dec 2023

I oversaw multiple restaurants in the airport. CHO, Irish Pub and The Islander to name a few. Mostly table (service) dining. Intimate guest environment. Payroll, hiring process, food ordering, training, cooking and disciplinary actions. Many other duties. Tracking sales and honoring the employees when needed. To build and direct my team members in whatever direction needed to succeed per company policy.

Miccosukee Resort and Gaming.

From october 2018 to june 28 2020. Due to covid.

I was in charge of 7 kitchens and staff. I was in charge of all health regulations, staff scheduling, event planning,hiring,and disciplinary actions for the resort. I trained all staff in safety and job duties for multiple areas.

I was granted by the hotel to be MOD of several shifts through the week to represent the casino property in all issues.

Restaurant manager

Ark Restaurant Hollywood Hardrock

Oct 2016 - Feb 2018 Hollywood, FL

I was in charge of overseeing 6 outlets. Latin food, Asian food, burger station, ice cream shop, coffee shop and full pizzeria. I trained and coached 40 employees. Training food service and customer service as well as vacation and schedule changes needed. I counted registers and balanced the daily income. Open and close all stations and direct the cleaning team on scheduled cleaning. I hired employees and trained them.

Asst Executive steward

Seminole Hard Rock Hotel & Casino -

Hollywood, FL

Mar 2009 - Jan 2016 Fort Lauderdale, FL

My department ran all kitchen cleaning and employee scheduling. I was in charge of buying all cleaning chemicals and all kitchen needs. Plates, silverware, glasses,tongs basically any utensil for all the kitchens. From a burger station to fine dining on the property. I was also the driver for all off site events regarding food and dining and drinking events. Start up and finish all events with my team. I hired all employees and

trained them. Company goals and standards we're very much focused on. Warehouse manager

Seminole Hard Rock Hotel & Casino -

Hollywood, FL

Apr 2004 - Mar 2008 Fort Lauderdale, FL

Shipping and receiving food and any shipments for the casino. I hired all staff members and trained all staff. Quality control and ups, FedEx and any other means of mail delivery. I was in charge of 20 employees. I was the driver for deliveries and pickups. Recording, entering data, making orders for all items for the hotel. Education

High School Diploma:

American eagle high school online

Apr 2008 Miami, FL

I finished high school in St Augustine in 1992 but the school was closed and all the documents were destroyed due to a fire. So I got my high school diploma online.



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