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Help Desk Administrative Assistant

Location:
Denver, CO
Posted:
April 06, 2024

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Resume:

Professional Summary: Multitasking energetic individual, willing to learn new things, incorporate innovative ideas to resolve issues. Communication, organizational and leadership skills; with the ability to motivate others to acquire professional/personal goals includes creative training/managing without losing sight of corporate profits.

10/2015- 11/2023 Xcel Energy Administrative Assistant to Transmission Business Operations

Denver, CO

General Office Duties/Administrative Support for rotating managers, split team in two locations.

Meeting Coordination for Senior Staff and Team distribution meetings.

Review and approve time entry for TBO team, new UKG time keeping system from SAP.

Provide accurate, timely calendars of events, schedule training and travel associated with.

Part of a critical team that is flexible and open to change utilizing intelligent cloud services.

Create/amend Excel spreadsheets, including Pivot tables and PowerPoint Presentations and Visio.

6/2008 – 6/2015 Abbott Laboratories Executive Assistant/Regional Manager Englewood, CO

General Office Duties/Administrative Support plan sales training and meetings for region of eight states.

Financial Management/Inventory Data/Systems Management allocations/order Field Sales product.

Work Projects information relay to support team, research on issues that pertain to budget dollars.

Create/amend Excel spreadsheets, including Pivot tables and PowerPoint Presentations and Visio.

Meeting coordination hotels, contracts, meals, transportation for up to 100 people.

12/2007 – 6/2008 The Fuel Team Office Operations Denver, CO

Support for three managers and seven staff, AP/AR Prepare and oversee all aspects utilizing NetSuite software.

Performs daily office manager/administrative duties order supplies and organize company outings/functions.

Change live content for Web Sites.

05/2005 – 11/2007 Coors Brewing Co. Reverse Logistics Representative Golden, CO

Beer destruction damage/credit reports to 600+ distributors/Visio charts, Access, Business Objects and SAP.

Accountable production materials $100M company assets/manage weekly production of 100,000+ kegs.

Sole contact for all SOX compliance, trained new employee for RLR role after three months on job.

Team Lead customer service rating above average for two solid years.

10/2004 – 05/2005 Revenue Recovery Group Inc. Database Manager/ Office Assistant Lakewood, CO

Prepare simple Construction Use tax reconciliations for client cities, a high degree of confidentiality.

Client invoicing/status reports/continuous tax rate changes and order supplies.

01/2002 - 10/2004 MVSystems Inc. Assistant to CEO/Office Manager Golden, CO

AR collections 100% on past due accounts, implement recycling print cartridges $100.00 month earnings.

CEO confidential secretary, international guest accommodations/organize all functions for staff of 12.

AP &AR transactions, weekly job costing, post payments to ledgers for simultaneous projects.

Revised purchase order process, 99% proficient compared to 89% previously.

11/2001- 1/2002 Aegis Staffing Service General Office Boulder, CO

06/1999 – 11/2001 Coors Brewing Co. Financial Assistant Golden, CO

Design/implement procedure for setup, scheduling, trouble shooting and working with third party vendors.

Prepare and oversee all aspects of payroll/accounts payable & receivables this is a for profit business.

Schedule work with outside vendors, for video shoots, voice-overs, producers and editors.

Support Center Analysis/ Technician

Train end users “how to” on Software programs. Support of up to 400 software packages including all in-house.

Contact person for all new distributors using in-house software, while up-grading to web-based software.

Part of a 10-person day team to field all/any computer calls for a staff of 6000+.

Executive Assistant for VP of Corporate Communications

Responsible for the content of a biweekly newsletter. Scanning and compiling photos for company newspaper.

Contributing force to research and prepare database for implementation of in-house website revamp.

Responsible for all travels and calendar arrangements including expense reports.

Streamlined work of five administrative assistants to be covered by two.

08/1989 – 08/1999 Safeway Stores Inc. Bakery Manager Denver, CO

Successfully/accurately balanced monthly budget/invoices with profits of 43% where average was 35%.

Management for 10 years in seven different stores, hire, train, and motivate staff of up to 20 employees.

Tripled sales in slow markets, administered department as own entity.

Bachelor of Science Computer Information Systems: Metropolitan State University of Denver, Colorado.

Microsoft 365, Visio, QuickBooks Pro. Experience in SAP and UKG timekeeping



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