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Customer Service Cyber Security

Location:
Pittsburgh, PA
Posted:
April 06, 2024

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Resume:

Nick Cellone

412-***-**** ad4tn9@r.postjobfree.com

www.linkedin.com/in/nick-cellone-b44847183

Education

Robert Morris University

Bachelor of Science in Cyber Security and Digital Forensics GPA: 3.4/4.0 Dean’s List

Community College of Allegheny County

Associates of Science in Cyber Security and Digital Forensics GPA: 3.4/4.0 Dean’s List

Technical Skills

Coding Experience: Java, Python, Excel, HTML, and SQL Operating System Experience: Microsoft Windows, Linux, macOS, and iOS Relevant Coursework: Ethical Hacking, Malware Analysis, Database security, and general IT skills Software Experience: Wireshark, Nmap, Zenmap, Splunked, Aircrack, and Proofpoint (email security) Professional Experience

Graham’s Bakery, Pittsburgh, PA

Operations June 2022 - October 2023

● Assist in operations and management of the business.

● strategize process improvements

● Increase efficiency of existing processes and procedures

● Oversee materials and inventory

Best Buy, North Fayette, PA

Asset Protection Specialist April 2018 - April 2020

• Performed risk assessments to identify potential hazards and develop proactive strategies for mitigation.

• Provided exceptional customer service by addressing customer inquiries and resolving issues promptly and professionally.

• Implemented security procedures to ensure the safety and well-being of staff and visitors.

• Monitored surveillance systems to detect and respond to suspicious activities.

• Resolved conflicts between team members through effective communication and mediation.

• Utilized investigation techniques to gather evidence and conduct thorough internal investigations.

Customer Service Specialist July 2016 - April 2018

● Assisted customers with their needs and issues via in-person interactions

● Coordinate with customers to resolve any billing inquiries

● Resolving customer issues to improve overall customer satisfaction

● Informing customers about products and services

Warehouse Specialist October 2020 - January 2021

● Seasonal warehouse work for the holidays during COVID Nevillewood Country Club, Presto, PA

Golf Operations July 2019 - November 2019

● Focused on member satisfaction

Nick Cellone

412-***-**** ad4tn9@r.postjobfree.com

www.linkedin.com/in/nick-cellone-b44847183

Collegiate Involvement

Cyber Security Workshops and discussions

Teambuilding and professional development

● Volleyball Club

Competitiveness, team building, and assertiveness



Contact this candidate