sys admin
Resume:
Elie Daoud
*********@*******.***
Languages spoken and written: English, French
Skill Areas
Analyzing the storyboard and participating in the evaluation of the project concerning integration and programming.
Preparing a list of all the components required in the application.
Proposing changes to the storyboard in order to reinforce the integration.
Detecting potential problems and devising possible solutions to ensure project applicability.
Performing simulation tests on certain functionalities and checking certain techniques hypotheses or assumptions.
Planning integration and participating in establishing a production timetable.
Assembling the different interface and navigation components.
Working with the programmer on all aspects of programming.
Integrating and validating the various interface and navigation components.
Participating in product quality control.
Documenting and archiving the finished product.
Office suite
Academic Training
College LaSalle 2001-2002
DEC in IT
Work Experience
CBCI Telecom / Solotech 2017-2023
Edit/manage and create Jira project for different departments,
Edit/manage and create Jira ticketing system for support, user and agents.
VMwar Windows server configuration / maintenance
O365 suite administration / Azure
local and remotely install, configure and troubleshoot Pc, network printers and scanning devices.
Respond to events generated by monitoring systems and perform troubleshooting related issues.
Windows migration
Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
Performing testing on the new server, PC and equipment to make sure everything is according to the user needs
Recommends and / or performs upgrades on systems to ensure longevity.
Manage daily server’s tasks (maintenance, patches) on site or Datacenter
Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
Mounting and unmounting VMs, VMware, Cisco servers
Maintain and updating network GPOs
IT tickets requests from users, L1-L5
Administer AD (OU, create, delete pswd reset), Office 365, network mapping, file sharing
Updating company website
Anticipating potential problems and taking action to solve them before they impact users when possible.
Testing software and reviewing application logs
Adding, removing or updating user information such as logins and passwords
Install and upgrade computer components and software, manage virtual servers
Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
iPhone and Android configuration
Couche-Tard 2016-2017
IT tickets escalation to L3 and emails escalations
Manage daily server’s tasks (maintenance, patches)
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Monitor Virus, servers, LAN and WAN Alerts
Assist L1 and 2 for all windows systems problems.
Install new / rebuild existing hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. Create, update and manage procedure and installation documentation.
Follow up on server performance and maintenance.
Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure / add new services as necessary.
Installation and Maintenance on network printers
Administer AD (create, delete pswd reset), Office 365, network mapping, file sharing.
Managing LAN switches, firewall
Administer iPhone, Android, tablets.
Workstation and laptops imaging and troubleshooting images
SCCM, adding workstations for imaging process.
Provide remote assistance to L1 and users.
Administer OU, GPO
Technology used for this position: DHCP, DNS AD, FTP, VPN, VMWARE
Rolls-Royce (Migration and desktop support level 2) 2-month contract 2016
Migration on multiple devices, PCs and server from old to new OS
Analyzing the method of transforming existing data into a format for the new environment and the loading of this data into other database structures.
Reviewing existing migration tools and providing recommendations for improving performance of the migration process.
Providing necessary change and support documentation
To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
Providing support to internet and external with problems accessing the internet, problem with laptop or devices, cable, or access point, laptop and mobile phones)
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
Performing testing on the new server, PC and equipment to make sure everything is according to the user needs.
Providing multiple levels of support to users how is having problems with their devices, doing some diagnostics on the equipment laptops or servers to detailing the issue causing the problem.
To install and configure new IT equipment.
To resolve incidents with printers, copiers and scanners
Taking care of all the equipment and service requests
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
Technology used for this position: DHCP, DNS AD, FTP, VPN, VMWARE
Abbvie Global (2 years) level 1,2 and 3 support 2014-2016
Work with customers throughout the ticket cycle always providing professional communication.
Troubleshoot requests such as Windows user account maintenance for both physical and virtual desktops.
Remotely install, configure and troubleshoot Pc, network printers and scanning devices
Remotely assist customers with hardware and/or software issues
Respond to events generated by monitoring systems and perform troubleshooting related issues.
Providing support to internet and external with problems accessing the internet, problem with laptop or devices, cable, or access point.)
Using Remedy and SNOW (Service Now) as ticketing system.
Providing level 2-3 support to users having problems with their internet. (Network problem regarding our equipment installed, doing some diagnostics on the server to detailing the issue causing the problem)
On sites visits to configure or change any equipment causing the problem
Performing testing on the new server, PC and equipment to make sure everything is according to the user needs
Windows migration from XP to windows 7
Support migration issue
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
Trains and orients staff on use of hardware and software.
Recommends and / or performs upgrades on systems to ensure longevity.
Coordinate service and equipment requests
Orders computer supplies
Technology used for this position: DHCP, DNS AD, FTP, VPN
Melisendediamonds WebMaster 2014
Creation and conception of the company’s multiple website websites
Maintaining good and clean performance on the websites
Order follows ups with clients when purchased have been made online
Website’s servers’ maintenance
Troubleshooting any issues with the website
Helping clients going through the buying process
Intact Inssurance : Technical support and IT (level 1 support) 2013
Providing level 1 support to internal users who are having problems accessing the internet/intranet (problem with laptop or network devices applications)
HP ticket system to log the incidents.
Logi-D : Technical support and IT (hardware and software installation) level 2 and 3 2011-2012
Clients (hospitals) support level 1 on hardware and software
Using ticketing system Remedy
Troubleshooting the problem (level 2-3) if a device was malfunctioning using remote access.
on site visits was necessary sometime depending on how big the problem was.
Doing tests on devices before sending them to the costumers making sure everything is working according to the costumers needs.
Monitor equipment
TravelNet Technologies: Technical support and IT, 5years (level 1,2,3) 2005-2010
Providing level 1 support to guests in hotels who are having problems accessing the internet (problem with laptop or devices in their room, cable, or access point.)
Using Remedy and bugtracker as ticketing system.
Providing level2-3 support to hotels how is having problems with their internet. (Network problem regarding our equipment installed in the hotel, doing some diagnostics on the server to detailing the issue causing the problem)
On sites visits to configure or change any server that was causing the problem to the hotel
Network administrator for the hotel, designing and installing the network for the new hotels
Performing testing on the new server to make sure everything is according to the customer needs and Monitor equipment
Bell Sympatico: Technical support and IT (Level 1) 2004-2005
Providing level 1 support to troubleshoot their laptop or desktop to find out the cause of their problem, also troubleshooting Bell modem to make sure of any malfunctioning equipment on Bell's side
ILasalle, Montreal: Web Design and web administration 2003-2004
Designing programming and administrating client's website
Doing so from domain names, IIS and web mastering the website for any new version or updates that the client requires
Going through tests on the website to make sure everything is working perfectly before providing the costumer with the website
Mifka Inc., Montreal: Technical support and IT 2002-2003
Providing level 1 support to customers who were having problem with their interact devices
Devices sometimes go offline, reboot of the devices will fix the problem
On sites visits to replace the device that has been configured by the developer
Rogers AT&T, Montreal 2002-2003
Sales representative personal and corporate accounts
Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
Submits orders by referring to price lists and product literature.
Recommends changes in products, service, and policy by evaluating results and competitive developments.
Makes telephone calls and in-person visits and presentations to existing and prospective customers.
In-depth knowledge of sales territory
Excellent knowledge of products and services to be promoted
Ability to draw up sales contracts and use legal concepts
RadioShack, Montreal 2000-2004
Sales representative
Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.
Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Provides historical records by maintaining records on area and customer sales.
Contributes to team effort by accomplishing related results as needed.
Excellent knowledge of products and services to be promoted
Ability to draw up sales contracts and use legal concepts
Computer Knowledge
VMware renversement
Technical support and IT (hardware & software installation)
Server Active Directory (installation & configuration)
Router (installation & configuration)
Firewall (installation & configuration)
Remote desktop, RealVNC and Bomgar
Network printers
VPN (installation & configuration)
Windows XP, Vista, 7, 10 (installation, configuration and maintenance)
Microsoft Office suite 2007-2010 (installation & configuration)
DHCP, SMTP, POP, TCP-IP, DNS,FTP,IIS,SMTP (installation & configuration)
Active directory
SQL (installation & configuration)
Acronis, Norton Ghost
Apple devices
Adobe Photoshop
Contact this candidate