CURRICULUM VITAE (CV)

PERSONAL PARTICULARS

First name : Jazira

Last name : Kibira

Sex : Female

Birth date : 27/01/1998

Nationality : Tanzanian

Religion : Muslim

Marital status : Married

Contacts : Mobile +255*********

: E-mail ad4tm8@r.postjobfree.com

: POST OFFICE BOX 20267 DAR ES SALAAM

PROFESSIONAL PROFILE

A determined and dedicated, who enjoys being part of, as well as leading, a successful and productive team work. Able to work well on own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, possesses a strong ability to perform effectively.

EDUCATION BACKGROUND

Year : 2017-2018

Institution : National Institute of Transport (NIT) Award : International Diploma in Logistics and Transport Year : 2016-2017

Institution : National Institute of Transport (NIT) Award : International Certificate in Logistics and Transport Year : 2011-2014

Institution : Kiluvya Secondary school

Award : Certificate of Secondary Education Examination (CSEE) Year : 2004-2010

Institution : Upendo Primary school

Award : Certificate of primary education completion TRAINING ATTENDED

Year : March 2019

Institution : Marketing Sourcing Agency

Award : Customer Care and Service Training

Skills - Customer care as a discipline

- Scope of customer care

- How to deal with customers

- Solving Customers Query

- Customer service in the competitive market

- The new era/age of Customer Care

Year : March 2019

Institution : Marketing Sourcing Agency

Award : Entrepreneurship Skills

Skills - Qualities of a good entrepreneur

- Spotting opportunities

- Business ideas

- Developing sales strategy

WORKING EXPERIENCE

Date : July 2021 – To date

Company : PRINCESS LEISURE (T) LIMITED DAR ES SALAAM, TANZANIA Place : Dar es Salaam

Position : Call center Agent

Duties performed

Managing outbound and inbound calls and responding to live chat, social media chats

(WhatsApp, Facebook and Instagram) and answer email from customers.

Track and follow up customer request timely.

Updating customer account information, as needed.

Evaluate problems and complaints of the callers and provide proper solutions to them.

Answering customers' questions about its products and offering suggestions to fit their needs.

Escalating calls when a manager or higher-level representative is needed.

Report on customer feedback, complete call logs and reports. Date : Jan 2018 – July 2020

Company : ZANTEL

Place : Dar es Salaam

Position : Call center Agent

Duties performed

Manage large amounts of inbound and outbound calls in a timely Manner.

Follow communication “scripts” when handling different topics.

Identify customers' needs, clarify information, research every issue provide solutions and/or alternatives.

Seize opportunities to upsell products when they arise RELEVANT SKILLS

Knowledge in Computer application i.e. ms words, ms excel etc

Business and entrepreneurship skills

Customer Care skills

LANGUAGE PROFICIENCY

Fluent in English

Fluent in Swahili

HOBBIES AND INTEREST

Reading inspiration, healthier, business books and novels

Surfing internet for different update information worldwide for personal and career development

Eagerly to learn through challenges in trying new approach REFEREEES

1. Doreen Temu. (Senior ICT officer)

Tanzania Telecommunications Corporation (TTCL)

Dar es salaam, Tanzania

Mobile: 073*-******

Email: ad4tm8@r.postjobfree.com

2. Sophia Kibila. (RAN Engineer)

Tanzania Telecommunications Corporation (TTCL)

Dar es salaam, Tanzania

Mobile: 073*-******

Email: ad4tm8@r.postjobfree.com

My objective is to join well focused institution that is eagerly of making excellence, and I’m willingly to study anywhere and in any nature prior to using my skills.

Contact this candidate