Customer Service Representative

COREY WEBBER

**** ****** ****, ****** *******, GA, 30127 · 678-***-****

******.******@*****.***

To leverage my excellent communication skills, customer-oriented mindset, and problem-solving abilities to provide outstanding service and support to customers as a customer service representative

EXPERIENCE

JUNE 2022 – JAN 2023

WELDER/FABRICATOR, FIMO

Fabricated and welded metal components for army satellites

Demonstrated proficiency in welding techniques including TIG, MIG, and Stick welding.

Skilled in using welding equipment such as plasma cutters, grinders, and welding torches

FEBRUARY 2019 – SEPTEMBER 2021

WELDER/FABRICATOR, holland company

Fabricated and welded metal components for Pipe fitting and rail welding

Collaborated with other team members, including engineers and fabricators, to ensure accurate interpretation of project specification

JANUARY 2016 – AUGUST 2019

CUSTOMER SERVICE REPRESENTATIVE, EMORY ORTHOPEDIC AND SPINE, Atlanta, ga

Provided exceptional customer service by responding to customer inquiries and resolving issues promptly and professionally

Communicated effectively with customers through phone, email, and chat to ensure a positive customer experience

Assisted doctors and patients with inquiries, appointments, and other relevant requests

Maintained accurate records of customer interactions and feedback provided

FEBRUARY 2014 – DECEMBER 2018

CUSTOMER SERVICE REPRESENTATIVE, T-MOBILE, BIRMINGHAM, AL

Demonstrated in-depth knowledge of T-Mobile’s products and services to effectively assist customers with their needs

Used CRM software to document and manage customer interactions and resolve issues in a timely manner

Collaborated with cross-functional teams, such as sales and tech support, to resolve customer issues and ensure customer satisfaction

FEBRUARY 2012 – FEBRUARY 2014

DEBT COLLECTOR, AMSHER COLLECTION SERVICES, BIRMINGHAM, AL

Contacted delinquent customers through phone and email to collect outstanding debts in accordance with company policies and regulations

Documented and updated customer accounts with detailed notes of collection efforts, payment arrangements, and customer communications

EDUCATION

MAY 2006

HIGH SCHOOL DIPLOMA, SOUTHWEST DEKALB HIGH – DECATUR, GA

SKILLS

CRM Software

Strong Communication Skills

Teamwork

Attention to Detail

Multi-tasking

Time Management

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