ROBERT V. GONZALEZ

San Antonio, Texas 210-***-**** ad4tm2@r.postjobfree.com

PROFESSIONAL SUMMMARY

Personable Store Manager who repects and appreciate all retail associates. Motivates employees using positive reinforcement and creative reward systems. Dedicated to hire top-notch sales associates, assuring that daily operations run smoothly. An Organized and effective staff prove to be profitable through goals and productivity.

Dedicated Store Manager with more than 25 years in Store Management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Management skills driven to apply a strong work ethic and motivational skills to achieve store goals, motivated employees and customer satisfaction. Motivating associates to consistenly meet and exceed sales targets. Lead by example, team player and strong communicatior.

SKILLS

* Merchandising * Computer literate

* Staff Training and Development * Upselling techniques

* Customer-oriented * Personable

* POS systems * Shipment processing

* Inventory Management * High dollar furniture and jewelry sales

* Store Displays (Merchandising) * Bilingual in Spanish

* Excellent Customer Service skills * Sales experience

* Customer relations

* Accurate money handling As a District Manager

* Goal-oriented * Trained Salespeople

* Strong worh ethic * Trained Managers

* Stocking * Trained Office Personnel

* Excellent Customer Service skills * Trained Office Management

* Cash register familiarity * Trained Warehouse Managers

* Employee relations

* Natural leader In Training how to Train and Follow up on assignments given.

WORK HISTORY

Sales and Store Manager, 04/2019

UltiMattress - San Antonio, Texas

* Maintained organized, presentable Mercahndise to drive continuous sales

* Implemented Up Selling Strategies, encompassing recommendation of accessories to make a complementory purchases.

Store Manager, 01/2018 - 04/2019

BLT Furniture - San Antonio, Texas

* Hired to help liqidation

* Examine merchandise displays with correct pricing.

* Responded to customer concerns with a friendly and knowledgeable service.

* Produced a profit and loss performance report.

* Monitored security and handled any incident with a calm and professional manner. Sales Consultant, 06/2017 to 01/2018

Mega Furniture - San Antonio, Texas

* Demonstrated products to show potential customers features and benefits to encourage purchases

* Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.

* Asked appropriate open-ended questions to discover prospects needs and requirements.

* Maintained an extensive knowledge of competition products and their financing. Sales Consultant, 07/2013 to 06/2017

BEL Furniture - San Antonio, Texas

* Provided information to customers regarding specific products.

* Identified prospects needs and fill them with appropriate information to make there decision.

* Demonstrated products to show potential customers benefits and advantages to encourage their purchase.

* Asked appropriate open-end questions to discover prospects needs and requirements.

* Contacted customers as soon as issues arose to immediately find a solution before the problems escalated.

* Delivered a high level of service to clients, to develop and maintain and extend a relationship for future business opportunities.

EDUCATION

San Antonio Board of Realtors - Real Estate

Real Estate Knowledge, 1985

San Antonio College

2 years Architecture - 1973

EDUCATION

Central Catholic High School - Millitary College Prep

* Majored in Architecture.

* R.O,T.C program reached the level of a Company Commander

* The Commander of the Freshman Drill Team, and won the Four State Championship.

ACCOMPLISHMENTS

* In the Shoe Business Managed and District Managed 16 Stores

* Recruited Trained 4 prospect to become Store Managers in one year

* Managed after training program, Gordon Jewelers

* In the Furniture Industry, ran a store where the volume ranged from 700,000 to 1,000,000

* Managed and led a team of 14 Sales Associates, 6 Office Associates and 8 warehouse employees.

* When the region needed a Store Manager, Office Manager, or just Office Personnel, they were confident to pull from my Store

* Furniture Companies I have Managed : Bed Room Design - WaterBed Design - Webergs Furniture Best Mattress - Furniture Factory Warehouse - UltiMattress

* Furniture Stores I Managed to run a Liquidation - Parmida (Stone Oaks, San Antonio Texas) - BLT Furniture (Huebner Rd. San Antonio, Texas)

* Furniture Salesman at : Levitz, Haverty's, Ashley, and Mega Furniture

ADDITIONAL INFORMATION

I have been in several Retail Industries, and each company has their own sales strategy. Example at Haverty"s I constantly used my 3,000 names I gathered over the years. Other companies I worked for felt they drove in all customer I would need. In time, I worked with companies where I used strategies from other companies I had worked for. My Knowledge, Experience, Drive, and being Goal orientated, with an open mined to learn new systems of operation, and a perfornace in a most Professional Manner.

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