STEVE DANIEL

Kennesaw, GA ***** • 404-***-**** • ad4tm0@r.postjobfree.com • linkedin.com/in/stevedaniel/

OPERATIONS LEADER

Accomplished Operations Leader and top performer with demonstrated successes leading multi-unit operations in a variety of industries including pet care, child care, education, restaurant, and self-storage. Skilled in hiring and developing managers and potential franchise owners as well as large field teams. Successful history of leveraging strategic thinking and execution to grow profits, control expenses, and improve quality.

Multi-site Operations Leadership Development Franchise Operations

P&L Management Training Marketing

Strategic Development Financial Analysis Recruiting

PROFESSIONAL EXPERIENCE

Operations Director Blendid 2021 – 2024

Responsible for robotic kiosk units are delivered and assembled per company’s procedure.

Open robotic kiosk smoothie locations in various locations for owner operators

Train teams to successfully operate and maintain kiosks at their location

Support kiosk locations technically with in-depth troubleshooting and backend analysis coast to coast

Ensure locations order product that meet company’s specification

Director of Hospital Operations My Pets Vet Group 2020 - 2021

Responsible for management of day-to-day operations, hospital team support, labor distribution to ensure profitability and ensuring quality of medical care and medical standards were upheld.

Improved revenue rate for one location from $400K to $700/$825K per year

Grew revenue rate for a second location from $325K revenue rate to $525K-$600K per year

Networked, sourced, recruited and hired DVM candidates

Designed and rolled out effective local marketing campaign

Reduced labor costs 6%

Implemented additional revenue stream through B2B interaction with reptile shop, resulting in an increase of exotic pet B2C customer base.

Southeast Regional Director ZBS Pet Care LLC 2020 - 2020

Led field team in Georgia and Florida, supporting the operations of 15 veterinary clinics, two regional managers and the successful acquisition of four additional clinics.

Analyzed monthly P&L’s and reviewed with partner doctors. Provided direction on practice performance, monthly budget guidelines, inventory review, and labor control

Recruited DVM candidates for practice and emergency hospital placement

Improved COG’s from 27.8% to 23.3% for region through a set cost guideline per hospital

Reduced labor 58.6% to 52.3% through effective appropriation for the busiest part of the day

Drove revenues up 6% through efficient scheduling and establishing norms for appointments times

Broke record for best revenue day at emergency clinic, with $25K

Director of Franchise Operations Papa Murphy’s 2011 - 2019

Responsible for operational support of 68 franchised locations, to include opening of 25 new locations, partnering with retail owners to improve P&L, training of opening day staff and marketing support – achieving a 92% or greater KPI.

Developed marketing strategies, and mentored store leadership, to improve profitability through evaluation of cyclical trends, increasing brand awareness, B2B partnerships, local store events, social media platforms, promotional events, rolling out of new products and implementation of national campaigns.

Reduced turnover through analysis and improvement of market salary scales. Maintained low turnover through coaching operational management on recruiting, hiring, and retaining better candidates

Improved EBITDA 4% through strategic price increases and inventory control, based on evaluation of local market demand and trends

COO VitalPet 2009 - 2011

Established payroll, work contracts, benefits, advertising, and other operating structures and acted as a liaison with a third-party human resources company.

Successfully led the acquisition of multiple hospital operations, growing from 3 to 107 employees.

Improved operating revenues 10% and margins on average 15% during first full year through vendor streamlining in hospitals, including the addition of grooming services and boarding of pets.

Moved marketing initiatives toward web-based posture to capture the target market through Ecommerce initiatives including Facebook and Website pop up advertising.

Business Consultant Independent 2009 - 2011

Defined best practices in hiring, operations, and facility management in childcare and pet care. Provided guidance for venture capitalist investment spending in the veterinary industry.

Banfield, The Pet Hospital 2001 - 2008

Banfield (banfield.net) is the largest vet hospital operator in the country with over 600 franchised and company-owned retail locations inside PetSmart stores in the U.S., U.K. and Mexico.

Senior Vice President of Operations – Southeast Region, 2002 – 2008

Led operations for 230 veterinary hospitals with $177M in revenues in the Southeast, the largest of four regions in the U.S. Managed nine Field Directors and five Medical Directors.

Achieved six consecutive years of 20%+ revenue and profit growth.

Generated 43% of the revenue and more than 65% of the company profits while leading the company in quality metrics, including zero customer complaints in last 2 years.

Banfield hospitals and doctors won the most recognition awards at four consecutive annual symposiums during my tenure. Managed 40 Charter (Franchise) locations in the region and selected doctors to be Charter owners.

EDUCATION

Northern Virginia Community College, Fairfax, VA-AAS Hotel, Restaurant, Business Management

Bridgewater College, Bridgewater, VA-Business Management

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