JATHIYAH DUVALL

646-***-**** ad4tks@r.postjobfree.com

A computer and network services professional with extensive training in configuring and installing LAN, Wi-Fi, mobile device management, desktops, laptops, and peripherals. Customer service and client relations experience. Able to convey complex technical information in language users can understand. Able to deploy images and software following all company standards. Adept at executing service level agreements (SLA) in a timely manner.

Skills

•Troubleshooting: Networks Mac OS and PC software and hardware, mobile device connectivity.

•Infrastructure Services: DHCP, DNS, FHRP, HSRP, NAT, NAS

•Telecom Technologies: Install/troubleshoot cable TV subletting

•Operating systems /application programs: Knowledge in Windows 7/10, Windows servers and Mac OS

•Additional Areas: Active directory, disk mirroring, network Raids, Configuration wireless routers and WAP’s

Professional Experience

Field nation 2018 – May 2020

Field Service Technician

Installed video, voice and data communication equipment to commercial and residential customers.

Assisted in radio antenna installation Performed trouble shooting and replacement of faulty equipment at customer request.

Build, debug, test, repaired and upgraded computer prototypes computers, servers, peripherals, programs and software/firmware.

BIOS and FLASH ROM updates on servers and systems.

Maintained daily 24-hour-on-call availability to company engineers and customers via cell phone.

Produced detailed test and failure analysis reports.

Per-Scholas 2018 – 2018 IT Assistant Instructor

Assisted instructor with A+ Net+ certification course

Tutoring individuals with basic computer fundamental skills in Network and PC management and troubleshooting.

Installation of application software Instructed code bridge class once a week for high school seniors starting an IT career.

Fordham University 2018 - 2018

IT Proctor

Hardware trouble hooting and stress testing of system components stress and monitoring of electronic examination, ensuring laptop had the proper login credentials and software.

Troubleshooting software and connectivity issues before and during examination.

Documented all issued and resolution to problem related to connectivity and or software, electronic submission of work orders.

A.S information Resources 2014 - 2016

IT Specialist

Survey and securement of work site, installation and uninstalling of banners and other devices, distribution of data statistic information reports.

Worked on teams and managed teams on numerous other projects and made office visits as needed to assist customers on monthly maintenance contracts to assist with ant technology needs.

Hand on server, Network, storage hardware assembly installation testing and integration

Education

Monroe College

BBA Computer information systems

Per-scholas school of technology

CompTIA A+ certified

Contact this candidate