SAMUEL I. WILLIE

Address: Sam Ethan Air force Base, Ikeja, Lagos State

Tel: 081********

Email: ad4tjy@r.postjobfree.com

PROFILE/ SUMMARY

As a customer service representative with a background in materials science, I bring a specialized focus on understanding the unique needs and preferences of customers. My expertise in materials science enables me to approach customer inquiries and concerns with a technical perspective, offering tailored solutions that meet their specific requirements. I am committed to leveraging my skills and knowledge to deliver exceptional service and ensure customer satisfaction in every interaction.

SKILLS

Excellent communication skills: Proficient in verbal and written communication to effectively address customer inquiries and provide clear solutions.

Strong problem-solving abilities: Skilled in swiftly resolving complex customer issues to ensure satisfaction and retention.

Empathy and understanding: Capable of building rapport with customers and addressing their concerns with care and consideration.

Adaptability: Flexible in adjusting communication styles to meet diverse customer needs effectively.

Time management and organization: Proficient in efficiently handling multiple customer inquiries while prioritizing tasks for timely resolution.

Computer proficiency and fast learner: Skilled in using CRM software and email platforms, with a quick ability to grasp new concepts and technologies for enhanced customer service delivery.

Active listening: Proficient in attentively listening to customer concerns to fully understand their needs and provide appropriate solutions.

Product knowledge: Thorough understanding of company products or services to provide accurate and comprehensive responses to customer inquiries.

Conflict resolution: Skilled in de-escalating tense situations and resolving conflicts with customers in a professional manner.

Team collaboration: Ability to collaborate effectively with colleagues from different departments to address customer issues and improve overall service quality. EDUCATION AND QUALIFICATION

2017 – 2023

Yaba College of Technology, Yaba- Lagos, Nigeria.

HND Polymer and Textile Technology

Sept 2010 – Jul 2016

Community Senior High School, Magbon-Segun, Ibeju-Lekki, Lagos. SSCE

WORK HISTORY

Feb 2021 – August 2021 Customer Service Assistant

Kesta Farms, Ibeju-Lekki, Lagos

Collaborated with marketing teams to develop and implement effective sales strategies and campaigns.

Assisted customers in selecting products and provided expert advice to meet their needs and preferences.

Dec 2019 – Feb 2021, Customer Representative

Seelove Ventures – Tincan Island, Apapa.

Managed a portfolio of clients and developed strong relationships to drive sales and meet revenue targets.

Utilized CRM software to track sales activities, manage leads, and forecast future sales.

Provided exceptional customer service before, during, and after the sales process to ensure customer satisfaction and loyalty.

Processed sales transactions accurately and efficiently, handling cash, credit card, and other payment methods.

Feb 2019 – May 2019, Production Assistant (Internship) Eleganza Industrial City, Ibeju-Lekki, Lagos

Resourcing for recyclable materials.

Edifying the general public/consumers about the essence of proper disposal of waste plastics and rendering recyclable, promoting circular economy. CERTIFICATIONS

2021, Enterpreneurship Development Institute (EDI), Alausa, Ikeja- Lagos

Production & Customer Service Excellence Training Certification ADDITIONAL INTERESTS AND ACTIVITIES

Playing football

Dancing

Singing

REFERENCES

Available upon request.

Contact this candidate