Johnetta Mayo

Contact: Preferably Via Email First - Via Phone Secondary

Danville, VA 24540

ad4tjf@r.postjobfree.com

+1-434-***-****

Summary

A Highly driven General Manager, AGM, and Shift-leader. No matter the position, I uphold the company’s Mission Statement and Values. I manage with respect, results, and pride. I have over 15 yrs. of Restaurant, Hospitality, and Retail management experience. I am highly successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in Operations, Employee, and Customer Care. I successfully motivate, cross train, and develop team members to drive profitability in highly competitive environment. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Caregiver

Heart of Hope - Danville, VA

February 2023 to Present

• Assisting with bathing and dressing the client

• Assisting with preparation, serving and consumption of food and drink

• Administering oral and topical medication as prescribed by a doctor

• Assisting and caring for patients with physical and mental disabilities with everyday tasks

• Maintaining records of all treatment being administered

• Running errands/Doing small tasks such as grocery shopping and laundry drop-offs and pickups.

• Keeping the living area clean, where applicable

• Supporting physical and emotional wellbeing by engaging in light conversation, reading and encouraging physical activity where possible

• Collaborating with other health care professionals to establish a schedule of care General Manager

Subway - Charlotte, NC

December 2021 to December 2022

• Customer Service/Built Strong Guest Relations

• Followed Store Operations Requirements including Food & Safety, FMLA, Labor Laws, OSHA, and other Operational Regulations

• Maintained Low Turn - Over Rate

• Ordered Food, Produce, and Supplies

• Counted and Entered Inventory - Check Variance Dollars & Product

• Written, Entered, and Posted Schedule

• Controlled Food Cost

• Interviewed and Hired Employees

• Catering Services

• Prep and Baked Bread

• Checked in Truck and Vendor Items - Entered Invoices in the POS and Computer

• Maintained Vendor Relations - Food, Drinks, Supplies, and Linen

• Maintained Equipment and Entered Tickets when needed.

• Entered Weekly Payroll into System

• Filled out and Distributed Prep Sheets for Staff

• Cash Handling, Shift Change and Counted Safe

• Dropped Deposits and Made Change Orders

• Maintained and Updated Employee Online Courses

• Attended Weekly Conference Calls via Phone and Computer.

• Monitored Food Par Levels

• Labor Control - SPLH

• Developed/Trained/Cross-Trained Employees

• Delegated Cleaning and Organizational Projects - Office/FOH/BOH - Daily, Weekly, and Monthly

• Held Employees Accountable - Course of Action - Paper Trail

• Marketed the Store with Current, New, and Fresh Ideas.

• Implemented Pricing and New Menu Items - Posters and entered into POS System

• Maintained and Passed Health Inspections, Ecosure, and Steritech Scores.

• Written or Typed intoTablet - Time, Temperatures, Rotation, FIFO, and Prep Labels General Manager

WING STOP - Concord, NC

June 2021 to September 2021

• Guest Service Relations

• Entered Inventory into Computer- Checked Variances

• Guest Awareness of Surveys - Meeting the required Quotas

• Ordered Food/Produce/Supply

• Maintained Low Food Cost

• Prepared Daily Prep List

• Changed Oil, Cleaned, Rotated, Filtered Fryers and Boil Outs

• Complied with Company Policies, Procedures and Regulations

• Entered Invoices in Computer - Confirm with District Manager via Email & Scanned Invoices

• Entered Payroll and Checked Employees Clock/In and Clock-Out

• Cash Handling, Shift Change, Dropped Bank Deposits, and Counted the Safe - Confirmed by inputting Numbers on the Cash Log

• Developed and Crossed Trained Employees

• Complied with Steritech and Health Inspection Policies

• Maintained Daily/Weekly/Monthly Cleanliness & Organization of the Store

• Hired New Employees using Talentreef Software

• Developed New and Current Employees

• Labor Control - SPLH

• Update Sales Forecast for Last Year/Monthly/Weekly Sales

• Fill in Line Checks for Time and Temperatures

• Confirm Current Pack Dates, FIFO, and Prep Labels General Manager

BLAZE PIZZA - Richmond, VA

April 2019 to April 2021

• Lead the Line to Ensure the Crew was Fast, Efficient, Friendly, and Consistent

• Customer Service

• Labor Control - SPLH

• Follow Store Operations along w/Steritech Standards w/Passing Score

• Team Huddles

• Employee Evaluations

• Checked Pack Dates, FIFO, and Prep Labels

• Implemented Corrective Action Plans

• Ordered Food, Produce and Supplies

• Delegated Management and Crew during High/Low Peak Hours - Aces in the Right Places

• Maintained Product Quality and Par Levels

• Upheld and Followed Osha and Labor Laws

• Interviewing/Hiring/Training - Utilizing Talent Reef Software

• Written, Entered, and Posted Schedule

• Entered Menu Roll-Outs in POS and Updated Menu Board

• PNL

• Entered Inventory and Check Variances

• Maintained Low Food Cost

• Maintaining Vendor Relations

• Drop Bank Deposits

• Entered Invoices in Computer

• Entered Payroll

• Daily/Weekly/Monthly Cleaning Projects and Oven Maintenance

• Opening/Closing Store and Opening/Closing Paperwork Assistant Manager

EXTENDED STAY AMERICA HOTEL - Richmond, VA

January 2018 to April 2019

• Assist the General Manager Day to Day Operations

• Ensure Quality Customer Service/Built Lasting Guest Relationships

• Ensure Guest/Corporate Lodging Billing and Payments are finalized

• Assigned Rooms to Housekeepers

• Night Vision System used for Check-In’s & Check-Out’s

• Monitored and Resolved Guest Issues & Feedback using Medallia, Trip Advisor, Surveys and OTA

• Interviewed and Hired via Indeed/Snag a Job

• Maintained Accurate Records including Cash Log Sheet, Audit Packs, Aging Reports, and Direct Billing

• Put in Work Order Tickets to Resolve and Complete Guest, Pest Control, Technical and Maintenance Issues

• Written and Entered Numbers using Shrinkage Log

• Drop Bank Deposits

• Ensure Method of Pay is Completed

• Payroll - Labor Tracker using ADP Software for Employee Clock-In’s and Out’s

• Collected, Rolled, and Counted Additional Revenue - (Laundry & Vending Machines)

• Accounts Receivable

• Walk-Downed, Audited, and Inspected Rooms

• Held Employees Accountable - Utilizing 4 part Write-Up if and when needed

• Written and Entered Inventory Linen Counts

• In-House and Guest Laundry Cleanliness

• Delivered Results via Third Party Guests for Solid Sale Leads

• Received and Confirmed

• Ensure CLC (Corporate Lodging) Reservations are Accurate

• Daily/Weekly/Monthly Property Inspections & Cleanliness of all GuestRooms/Laundry Room. Including Mandatory Deep Cleans

• Ensures Maintenance Maintains Property, Grounds, Plants and Work Areas

• Ensure Housekeepers and NGLA are Adhering to all Kai Procedures

• Worked the Front Desk with GSR

• Ordered Linen, Furniture, Supplies and Breakfast Items

• Performs Audits of Rooms and Other Operating Areas Assistant Manager

KFC - Richmond, VA

July 2017 to January 2018

• Leadership

• Customer Service

• Maintained Drive Thru Time Limits

• Follow Steritech Standards of Operations

• Food and Supply Ordering

• Delegate Management, Crew, and Shifts

• Ensured Product Quality and Par Levels

• Interviewed, Hired, and Trained Employees

• Implemented New Menu Roll-Outs

• PNL

• Counted and Entered Inventory - Food Variances

• Maintained Vendor Relations

• Entered Invoices into Computer

• Payroll

• Daily/Weekly/Monthly Cleaning Projects

• Opening and Closing Store including Paperwork

• Ensured Crew to push VOC Program (Surveys)

• Cash Handling, Shift Change, Counted Safe, and Dropped Bank Deposits

• Manage Maintenance Issues

• Worked Expo, Pack-Line, Drive-Thru, and FOH

• Changed Oil, Cleaned, Rotated, Filtered Fryers and Boil Outs

• Opening and Closing Paperwork

• Labor Control

• Maintained Low Food Cost

• Logged Food Time & Temperatures, FIFO, Pack Dates, Rotation and Prep Labels General Manager

FIVE GUYS BURGER AND FRIES - Richmond, VA

April 2013 to April 2017

• Leadership

• Customer Service

• Followed Steritech Standards

• Labor Control

• Ensure Pack Date/FIFO

• Corrective Action Plans

• Food and Supply Ordering

• Delegate Management and Crew During Shifts

• Ensure Product Quality and Ticket Times

• Upheld and Followed Osha and Labor Laws

• Interviewing/Hiring/Training/

• Scheduling - SPLH

• New Menu Roll Outs - Posted, Entered Items and Pricing via POS, and Trained Staff

• PNL

• Entered and Reconciled Invoices

• Counted and Entered Inventory - Checked Variances

• Maintained Food Cost

• Maintaining Vendor Relations

• Entered Payroll

• Ensuring Daily/Weekly/Monthly Cleaning Projects

• Opening and Closing Store

• Coca Cola Shoppers Program

• Cash Handling, Deposits and Petty Cash

• Waste Control-Checking Variances

• Team Huddles

• Dunbar Amor Pick-Ups

• Taking Temperatures using Compliance Mate Tablet/Probe Assitant Manager

BUFFALO WILD WINGS - Richmond, VA

October 2007 to February 2012

• Customer Service

• Table Touches

• Coca Cola Shoppers Program

• Comps-Voids-Refunds-Discounts-Gift Cards

• Opening and Closing the Restaurant

• Maintained Oil Filtrations, Oil Change, Oil Rotation, and Fryer Boil Outs

• Head of Training Program

• Counted Inventory

• Conducted Orientation

• Employee Managed FOH/BOH/BAR

• Labor Control

• Supervised and Delegated Shifts

• Conducted Interviews/Scheduling/Hiring/and Training Crew

• Inside and Outside Expo

• Marketing Plans - Kids Night

• Loss Prevention

• Implemented and Delegated Daily/Weekly/Monthly Cleaning Projects

• Ordered Food/Liquor/Supplies

• Entered and Reconciled Invoices

• Controlled Ticket Times

• Opening and Closing Store Paperwork

• Cash Handling/ Deposits

• Maintained Vendor Relations

• Followed Recipe Specs/Filled Out Prep Sheets for Crew Education

High School Diploma

GEORGE WASHINGTON HIGH SCHOOL - Danville, VA

January 1999

Skills

• Steritech and Ecosure Operations

• Time Management

• Utilized marketing tools In house and Out

• Familiar with Aloha, Talentreef, Aspect, Back Office, Radiant, Crunchtime and Teamworx

• Familiar with Paid Outs

• Familiar with Sports Oriented Events Depicting Volume

• Line, Time and Temperature Checks

• Microsoft/Excel/Internet/E-mails/Indeed/ADP Payroll/Aloha/KDS System

• Specialize in Guest Service

• Working in a Team Oriented Environment

• Labor Control

• Inventory

• Specialize in Running FOH, BOH and Quick Service Restaurants

• Communication and Organization

• ServSafe Food Certified Manager

• Staff Supervision

• Cross-functional Team Management

• Team Development/Building/Training and Motivation

• Billing, Staff Supervision

• Cash Handling, Team Management

• Opening and Closing, Time Management

• Customer Service, Vision

• Fast Paced Environment

• Hiring

• Team Development

• Leadership

• Marketing

• Policies

• POS Terminals

• Food quality

• Fryer Filtration

• Sales

• Scheduling

• Micros POS

• Food Safety

• Management

• Profit & Loss

• Recruiting

• Loss Prevention

• Home Care

• Food Handling

• Catering

• Interviewing

• Serving Experience

• Kitchen Experience

• Food Preparation

• Office Management

• Purchasing

• Merchandising

• Cleaning Experience

• Employee Orientation

• Guest Relations Experience

• Oil Change

• Caregiving

• Labor Cost Analysis

Certifications and Licenses

ServSafe

February 2021 to February 2026

Additional Information

Serve Safe Certified

Contact this candidate