Emanuel L. Johnson, Jr.

ad4tiu@r.postjobfree.com

678-***-****

ATLANTA, GA 30341

Profile

I am seeking an opportunity as a Product Owner to apply an amassed 18 years of professional experience developing comprehensive skill sets - 14 years of which have been acquiring extensive experience as a Business Analyst and evolving over the past 6 years, as a Product Owner in the Agile (SCRUM, Kanban, Extreme and SAFe) software development methodology. An opportunity where I can contribute to the achievement of the Teams’ conceptual and technical integrity with cost-effective solutions for Features or Components as a Product Owner.

Key Career Accomplishments

PRODUCT OWNER – USBANK JULY 2022 – MARCH 2024

Product Owner for a team tasked with developing new automated mass boarding user interfaces (UIs) and process workflows to replace outdated systems, facilitating internal agents in mass boarding customers across multiple locations.

Transform manual business processes into program epics and features, crafting job stories/user stories with streamlined efficiencies and detailed Gherkin acceptance criteria. Develop an internal portal integrating user interfaces (UIs) with our sales platform ecosystem

As the Product Owner, successfully implemented an integrated external portal featuring responsive design customer-facing UIs, significantly enhancing the Customer Mass Boarding Application process while ensuring site-wide PCI-DSS compliance. Key project deliverables included:

oIncreased efficiency and flow of data

oAccelerated speed to revenue <30days

oEliminated outdated, non-compliant process and security risks

Engaged in all SCRUM ceremonies, orchestrating the refinement of job stories/user stories, pointing, and facilitating production scan releases with QA, employing Test-Driven Development (TDD). Led feature demonstrations for stakeholders and conducted release retrospectives. Spearheaded site-wide PCI-DSS compliance efforts.

Work Experiences

PRODUCT OWNER – EQUIFAX JULY 2021 – MAY 2022

Lead solution migration engineering efforts with Sales, DevOps/SRE and Fulfilment teams to implement ICSaaS solution migration roadmap.

Translated business, functional and technical requirements to solution engineer the migration of Energy Customers from XML legacy and cloud environments to an ICSaaS solution providing API connectivity using JSON structured format for STS payloads/communications to the Google Cloud solution - to write comprehensive Job Stories/User Stories/Orchestration managed in JIRA for Sprint Cycles in the development of business solutions.

Presentations of migration Cloud Solution to Energy Customers for Deployment.

PRODUCT OWNER – NCR [NATIONAL CASH REGISTER] MARCH 2021 – JUNE 2021

Product Owner of a Hospitality WebApp, worked alongside the Program Manager to deliver quarterly roadmap priorities; partnered with the UX/UI design team for immersive experiences that facilitated ordering, payment solutions, promotional offers, and loyalty rewards accumulation. Authored detailed Program Feature User Stories/Job Stories inclusive of comprehensive Gherkin Acceptance Criteria – QE Test Drive Development (TDD) - to ensure the delivery of enriched experiences.

Accumulated 10,000 daily transactions gaining 1,200 Sites within 6th months of launching by an industry leader recognized by TAG, as a Top 10 Innovative Company.

Coordinated with SREs to monitor Site performance and Tasked error codes resolutions, as well as monitor User Experience with FullStory to evaluate Feature Offers within the Product. Coordinated Production scans for each Release with QE.

Achieved Site wide PCI-DSS compliance.

In a dual role as PO & SCRUM Master, facilitated all SCRUM ceremonies Daily Stand Ups, Story Grooming and Pointing, Feature Demos and Release.

PRODUCT OWNER – EQUIFAX SEPTEMBER 2019 – FEBUARY 2021

Providing board Agile experience to lead analytical resources in the reengineering of Identity Fraud Services (IDFS) to be enterprise compliant and Global Consumer Services (GCS) for migration from on premises to migration to Google Cloud solutions.

Collaborated with Dev, DevOps/SRE and P&E Leads to define executable solution strategy that effectively addressed Program priorities in the implementation of secure protocols and encrypted tablespaces in data migration efforts, while maintaining technical integrity of the Team Roadmaps. Translated business, functional and technical requirements to write comprehensive Job Stories/User Stories/Orchestration managed in JIRA for Sprint Cycles in the development of business solutions.

Combined understanding of IT and business processes in the facilitation with Dev and User Experience (UX/UI) Teams to develop prototypes in the translation of high-level business requirements to be demoed for Global Consumer Service Stakeholder.

In a dual role as PO & SCRUM Master to ensure efficiency for all SCRUM Ceremonies; Daily Stand Ups, Grooming, Sprint Retrospectives and Scorecards. Contributed to the Product Architect for Program Increment (PI) planning various Business Cases in support of resources on new functionality and supporting material for analysis of Business Unit issues.

Lead efforts to automate Process Improvement by automating (2) Legacy Operations and Fulfilment processes, facilitated cross functional collaborated with Stakeholders and Business Processes to implement an efficient business flow to reallocate resources.

PRODUCT OWNER – TRUIST BANK [SUNTRUST BANK] MAY 2018 – JANUARY 2019

Provide analytic support in the transformation to adopt a public cloud platform as a Product Owner to Enterprise Information Services’ (EIS) Cloud Business Office.

Facilitated transformation initiatives with the Solution Design Network architects - Infrastructure as a Service (IaaS) across the Enterprise - managed requirement gathering efforts to determine various technical touchpoints and dependencies ranging from pricing, licensing and ROI for business cases for various Telephony/IVR Strategies for latency optimization and KPI & KRI to automating business services; authored Featured User Stories prioritized on the Roadmap - tracked productivity in Version One - authored Featured User Stories prioritized on the Roadmap for development prioritization on the Kanban board.

Collaborated with Cloud Solution Architects, DBAs, internal Auditors and SMEs [Sprint Team] to extract current state Governance, Risk and Compliance process requirements; conducted gap analysis on impacted to incorporate Cloud future state processes; created Visio process flow models to be adapted for CBO training and On-boarding of Business Units into Factory Execution Pattern selected Cloud Services.

Communicated in all SCRUM Ceremonies; Daily Stand Ups and Presentations in the development of an Enterprise Client Portal.

BUSINESS ANALYST – ERNST & YOUNG AUGUST 2017 – MARCH 2018

Provided analytical support to Product Managers in communicating the Product Road Map goals, as well as, dependencies and their impact on various enhancements to Applications in compliance with Financial Accounting Advisory Services (FAAS) and Fraud Investigation & Dispute Services (FIDS) and or enterprise solutions.

Supported the Solution Design Team with Agile Architecture methodologies and Kanban concepts for POCs to produce requirements, as well as, SADs designated for the reimaging and restructuring of the audit transformation tool from on premises to a Cloud based (Azure), Business Intelligence analytic focused, Platform as a Service (PaaS) across the Enterprise.

As a liaison to the Feature Team, I authored Program Feature User Stories with comprehensive Gherkin Acceptance Criteria for the 3-week Sprint development SAFe cycles to understand various technical touchpoints and dependencies for the Featured Analytics to SIT Team Program Manager; facilitated grooming, pointing - Acceptance Test Driven Development (ATDD) - and prioritized the Product Backlog in Visual Studio Team Foundation Server (TFS) and tracked development on the Jira board with the SCRUM Master.

Contributor in all SCRUM Ceremonies; Daily Stand Ups, Demos and Sprint Retrospectives on each Team.

PRODUCT OWNER – THE HOME DEPOT OCTOBER 2016 – MAY 2017

Effectively communicated the Program priorities and vision as an Agile Product Owner using Extreme Programming (XP) SAFe Framework to develop two (2) Self-Service Automation capabilities to support Automated Enterprise Service delivery applications which contributed an estimated $10million Program return on investment (ROI) by end of 2nd quarter, as well as, a Best in Technology (BIT) Innovation award.

Gathered requirements from Business Users; researched, collaborated with User Experience (UX/UI) Team to develop, review, analyze wireframes and prototypes aligned to optimize Program priorities; Communicated in all SCRUM ceremonies; define concise User Stories and comprehensive Gherkin Acceptance Criteria for Development Pairs approval of Test Drive Development (TDD) Program Features; assign level of effort with the XP SE Teams during weekly IP (Iterative Planning) meetings.

Collaborated with Business Users, various stakeholders, other POs and PMs to define an executable solution strategy that effectively addressed Program priorities while maintaining technical integrity of Prioritized Team Backlog; attended and contributed to various PM planning, backlog/vision refinement to ensure prioritization of dependencies across teams; provided status update and confirmed scheduled Program Increment (PI).

SR. BUSINESS SYSTEM ANALYST/PRODUCT OWNER – ASSURANT JUNE 2013 – MAY 2016

Provided broad analytic and systems support for the transition of seven (7) legacy fragmented claim and policy systems to the development of a global claims processing platform. Developed User Stories, process modeling to configure business rules for three (3) lines of business and compliance requirements for nine (9) countries in the Agile SAFe development methodology in the Product Owner role;

Proficiently interpreted gathered and system embedder code of legacy claim and policy systems for business rules, process models and compliance requirements for (9) countries from in-Country SMEs/Stakeholders for (3) claim process stages (Entitlement, Adjudication and Loss Verification) to configure business rules.

During Agile Sprint cycles; managed scope and collaborated with Developers and QA to groom Featured User Stories’ acceptance criteria to assign Product Backlog in TFS for the scaled Agile SAFe framework for the (3) claim process stages (Entitlement, Adjudication and Loss Verification) compliance requirements for (9) countries.

Created process modeling designed to capture the high-risk complex scenarios of rule configuration, their pseudo code their execution paths in the configuration of business rules for the (3) claim process stages and compliance requirements for (9) countries for the (3) lines of business; for the Business Rule Management System (BRMS) engine and the series of web services calls between the Customer Relationship Management (MS CRM) system for the (3) claim process stages.

Participated in all SCRUM Ceremonies; Daily Stand Ups, Demos and Sprint Retrospectives.

BUSINESS ANALYST – THE AMERICAN CANCER SOCIETY SEPTEMBER 2012 – APRIL 2013

The Society’s first internally developed mobile web application (SaaS) that coordinated the delivery of over 500,000 annual nationwide services from over 60,000 volunteers, as well as, the Breast Cancer platform, US Oncology Group & McKesson and Identity Access Management.

BUSINESS ANALYST – BRIDGE2 SOLUTIONS MAY 2012 – AUGUST 2012

Provide analytic support to the Enterprise conversion to Agile for a series of Citi ThankYou Rewards® e-commerce reward fulfillment incentive projects for web and mobile applications to include; credit card and supplier integrations, site redesign and seasonal promotional incentives.

SR. BUSINESS ANALYSTQA – DELTA AIRLINES NOVEMBER 2011 – MARCH 2012

In a dual role to facilitate gathering and develop Tower specific business requirements in replacement of Delta Airlines’ 40 plus year old mainframe into the transitional implementation of Hewlett-Packard’s Operational Support System (OTR) toolset review of 27 of 177 legacy applications.

BUSINESS ANALYST – CATERA COMMERCE AUGUST 2011 – OCTOBER 2011

Provide analytic support to three (3) PMs and Client Services to ensure business requirements and acceptance documents for eCommerce functional launch phases of Navy Federal Credit Union and Southwest Airlines malls, as well as, enhancements to VisaOffers® program projecting for 250,000 consumers (with 22% retention), generating $33 million online sales delivered by the industry's most comprehensive card-linked offer platform.

BUSINESS ANALYST/PROJECT SPECIALIST - CENTERS FOR DISEASE CONTROL AND PREVENTION MARCH 2004 – JULY 2011

Provided broad analytic and systems support within the Division of Global Migration and Quarantine (DGMQ) – Border Health Services Branch (QBHSB). Researched and compiled business requirements from end-users and stakeholder interviews to author BRDs with functional [eg., business rules, audit tracking, etc.] and non-functional [eg., static performance, serviceability, etc.] requirements and transitioned with the Agile methodology to author User Stories for various DGMQ projects.

Evolved the DGMQ – DERAT Certification program into a national technical module, implemented a communication plan, authored SOPs and coordinated 45 end-users training to manage change and reduce discrepancies which resulted in a savings of 80% in funds returned to the agency, reduced outstanding balances which averaged $240,000 per year over a 4-year period. This Certification program was reviewed by the World Health Organization (WHO), International Health Regulations.

Facilitated weekly JAD requirements sessions with a triage team of multidisciplinary Epidemiological SMEs, stakeholders and end-users responding to daily surveillance investigations and activities occurring on international commercial airlines. Collected data from interactive surveillance forms using Adobe LiveCycle Designer 7.0 for the maturation of the Quarantine Activity Reporting System (QARS) release 5.0.3 – a web-based database reference application to standardize illness nomenclature, translate and reformat over 6,500 historical illness reports through migration to meet compliance standards. Analyzed system capabilities and developed MS Visio process flow diagrams to assist Change Management lead in scripting Test Cases with end-users and stakeholders. QARS v5.0.3 reports communicated Quarantine Station activity to federal agencies, Customs and Border Protection Officials and the Department of Homeland Security resulting in a cost-effective reduction measure savings for the Division of $120,000 annually.

Provided analytical assistance and data management in the development of web surveys for a series of epidemiological investigations focused on risk factors of non-pharmaceutical interventions of pandemic influenza A (H1N1) outbreaks using the PASW/SPSS instrument mrInterview. Ensured all data was complied, checked for errors, duplication, and descriptive analysis of the study variables as directed by the team’s Database Manager. Designed diagrams in MS Visio to illustrate the data management and analysis process that were integrated into published scientific peer-review manuscripts.

Designed multiple presentations to persuade Sr. Division management, technical specialists, external and internal partners to donate resources, the NCD to aid in securing congressional annual appropriation funding time and personnel to ensure the success of projects for national implementation using visual aids produced with Photoshop, MS Visio and financial projections within MS PowerPoint frames.

Certifications

Technology Association of Georgia 2020

AWS Business Essentials October 2018

AWS Cloud Practitioner December 2018 (Certification Pending)

Lean Six Sigma March 2010 Villanova University

IBM PASW (formerly SPSS)

Data Collection Survey Authoring v5.6 January 2010

SPSS mrInterview DimensionNet Survey and Scripting v4.5 May 2007

Statistics v18.0

Tools

JIRA

Azure DevOps

Aha!

Confluence

ServiceNow

Figma

Postman

FullStory

Technical Client Services (TCS)

Workforce Management

Pivotal Tracker

VersionOne

Visual Studio Team Foundational Server 2013 (TFS)

Rally Software

Hewlett-Packard PPM

PPM

Quality Center v10.0

Microsoft Office Suite

Word

Excel

PowerPoint

Visio

Access

Outlook

Microsoft SharePoint

Teams

WebEx

Adobe v7.0

Acrobat Professional

LiveCycle Design

HTML/XHTML

Skills

Product Owner

Business Systems Analyst

Business Analyst

Requirements Gathering

Agile SCRUM

Agile Extreme

User Story Development

Process Flow Diagrams

Business Rule Configuration

Technical Writer

Project Coordination

Data Analysis & Management

Relationship & Team Building Management

Education

Wichita State University – Wichita, KS Liberal Arts

Participated in Division 1-A Athletics (Football)

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