JUSTIN HAINES

Zanesville, Ohio ***** 614-***-**** ad4tit@r.postjobfree.com

Professional Summary

Accomplished professional chef, restaurant manager and sales manager with a demonstrated track record of creativity and quality. Strong business acumen in managing to and producing results. Consistently recognized for reducing cost and increasing revenue. A history of building strong supporters within own organization and a loyal customer base through hard work and honesty. Skills

Event sales and planning

Payroll and scheduling

Sales forecasting

Guest and client relations

Food cost and purveyor management

Employee sourcing and retention

Leadership training

Systems development

Work History

FOH Manager / Kitchen Manager 08/2022 to Current

Bonefish Grill – Dublin, OH

Adhered to safe work practices, food safety regulations, and corporate guidelines. Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.

Resolved guests complaints while maintaining positive customer environment. Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.

Implemented effective inventory control systems to reduce food spoilage and waste. Purchased food and cultivated strong vendor relationships. Manager 12/2014 to 11/2019

Cracker Barrel Old Country Store – Zanesville, OH

Managed and lead a staff of 115 in a high volume family casual restaurant with sales exceeding 3.75 million

Areas of responsibility included HR and applicant sourcing, food cost and purveyor management, food quality control, scheduling and daily service while maintaining and expanding employee and guest satisfaction

Recognized for increasing employee retention and satisfaction as well as food cost reduction and bottom line results

Recognized for highest employee retention for all of Ohio in 2017 and 2018. General Manager 12/2010 to 12/2014

Bob Evans – Columbus, OH

Reversed poor performing store by revising systems, processes, training programs, and personnel Assisted customers with complaints and implemented creative resolutions to maintain satisfaction

Inspected work areas for compliance with safety and sanitation regulations Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers

Kept operations running smoothly by maintaining adequate supplies to handle peak business hours.

Executive Chef 06/2008 to 12/2010

Aramark – Columbus, OH

Daily food and catering service for Battelle Memorial Research Institute Managed a staff of twenty providing daily cafeteria and catering service with daily volume ranging up to 2000 guests generating revenue exceeding 2.2 million Within three years, managed to reduce food and labor cost more than six percent by streamlining daily operations and promoting an atmosphere of creativity and waste reduction Increased cafeteria and catering sales by more than ten percent annually by driving exceptional guest service and quality surpassing expectations. Licensed Loan Officer 06/2006 to 06/2008

Freedom Mortgage Solutions – Columbus, OH

Analyzed applicant's financial status, credit, and property evaluations to determine feasibility of granting loans

Determined approval status of loan applications based on applicants' qualifications Counseled prospects on available finance options matching current needs Took applications and collected income and asset documentation to enable underwriting and prompt loan decisions

Assisted in new loan officer training and facilitated training for continuing education requirements

Recognized for top revenue producer for multiple months. Sales Manager 07/2002 to 06/2006

Sovereign Homes – Columbus, OH

Responsible for training, communication networking and contract submission while leading a sales team of 15

Effectively reduced errors and ommissions resulting in an average cost saving of 3.9 percent per unit while reducing construction cycle time by 22 days Top sales 2003, 2004, 2005.

Director of Sales 05/2000 to 06/2002

Harbour Town Resorts – Hilton Head Island, SC

Managed a staff of 40 for a premier family and corporate retreat destination Coordinated lodging, golf and special events for corporate groups and families Increased sales by 500 thousand in 2001 by implementing online wholesale account and golf package program

Liaison to the Heritage Foundation for the Harbour Town Classic PGA Tournament. Executive Chef 04/1998 to 09/2000

Julep's Restaurant – Hilton Head Island, SC

Executive Chef for Hilton Head Island's premier fine dining restaurant Lead a staff of twenty-five for nightly dinner service Responsible for seasonal menu preparation, nightly dinner service, multiple special entree, appetizer and dessert offerings

Achieved highest one night sales by creating and promoting the Millenium New Year's Eve Menu.

Shipping Control Specialist 09/2020 to 08/2022

Dollar General Distribution Center – Zanesville, OH Adhered to safe work practices, food safety regulations, and corporate guidelines. Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.

Implemented effective inventory control systems to reduce food spoilage and waste. Supported supervisor and associated team members to maintain system functionality. Met production targets and tight deadlines by collaborating closely with team members. Conducted product and process reviews and surveillance at various suppliers, supporting product health and customer satisfaction.

Education

Public Administration and Economics

San Diego State University - San Diego, CA

Honors: Dean's List Honoree, 4 semesters

GPA: 3.5

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