Customer Service Sales Department

Sabahat Moazzam

As an Entrepreneur

As a Head of Sales Department

PROFESSIONAL SUMMARY

PROFESSIONAL EXPERIENCE

As a GM Admin

Dynamic and accomplished professional with a proven track record of success in leading sales teams, managing administrative functions, driving entrepreneurial initiatives, and overseeing salon operations. Seeking a challenging role in the industry, where I can leverage my diverse skills and experience to drive business growth, enhance customer satisfaction, and contribute to the success of a forward-thinking salon. Phone number: +92-309-*******, +92-300-*******

Email address: ****************@*****.***

LinkedIn: @sabahatmoazzam

Gender: Female Nationality: Pakistani

(Jan 2022 - Jun 2022) - Frizpy 360

(Dec 2013 - May 2014) - FAMS Beauty Salon

(Jul 2022 - Present) - Quadra Technology- Daktronics Manage the day-to-day administrative operations of the salon, including staffing, scheduling, and inventory management.

Recruit, train, and supervise salon staff. Ensure compliance with employment laws and regulations. Handle employee relations, including conflict resolution and performance management. Develop and manage budgets, monitor financial performance, and implement cost-control measures. Ensure accurate financial reporting and compliance with accounting principles. Maintain high standards of customer service. Address customer inquiries, complaints, and feedback promptly and professionally.

Develop and implement marketing strategies to attract and retain customers. Coordinate promotional activities and events to increase salon visibility and sales. Create and implement sales strategies to achieve salon revenue goals. Identify target markets and customer segments.

Recruit, train, and supervise the sales team. Set sales targets and monitor performance. Provide coaching and support to help team members achieve their goals.

Build and maintain relationships with clients. Ensure high levels of customer satisfaction and retention. Analyze sales data to forecast future sales trends. Prepare regular sales reports for management review. Stay updated on beauty products and services offered by the salon. Train sales team members on product knowledge and promotion techniques.

Develop a business plan that outlines your salon's vision, mission, target market, and growth strategy. Manage the salon's finances, including budgeting, forecasting, and cash flow management. Develop and implement marketing strategies to promote your salon and attract customers. Build a strong brand identity and differentiate your salon from competitors. Stay updated on beauty trends and industry developments. Introduce new products and services to meet customer needs and preferences.

Build and maintain relationships with clients. Ensure high levels of customer satisfaction and loyalty. Recruit, train, and supervise salon staff. Ensure that employees are motivated and engaged in their work. Bachelors

2000- Islamia College, Pakistan

Mother tongue(s): Urdu;

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken Spoken

production interaction

Ability to lead and motivate a team to achieve sales targets and business objectives. Strong managerial skills, including staff management, budgeting, and inventory management. Skills in business planning, development, and innovation to drive salon growth and profitability. Customer Service: Excellent customer service skills to ensure high levels of client satisfaction and loyalty. Proficiency in developing and implementing sales and marketing strategies to attract and retain customers.

Ability to manage finances, including budgeting, forecasting, and cost control. EDUCATION

LANGUAGE SKILLS

SKILLS & EXPERTISE

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user English B2 B2 B2 B2 B2

As a Manager

(Feb 2013 - Oct 2013) - She Beauty Salon

Recruit, train, and supervise salon staff, including hairstylists, estheticians, and receptionists. Ensure that employees adhere to salon policies and procedures. Maintain high standards of customer service. Address customer inquiries, complaints, and feedback promptly and professionally.

Coordinate and manage salon appointments. Ensure that appointments are scheduled efficiently to maximize salon revenue.

Monitor and manage salon inventory, including beauty products, equipment, and supplies. Ensure that inventory levels are adequate and orders are placed on time. Oversee day-to-day salon operations, including opening and closing procedures, cleanliness, and safety protocols.

Intermediate

1994 - Islamia College, Pakistan

Matric

1991 - St. Andrews High School, Pakistan

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