Kitarya Love

Douglasville, GA

ad4tdp@r.postjobfree.com

678-***-****

PROFESSIONAL SUMMARY OBJECTIVE:

To obtain a position for a company whose foundation is based on hard work, determination and continuous improvement while implementing my leadership experience to bring positive results to your organization.

PROFESSIONAL SKILLS:

Budget Management through Excel/Profit and Loss; Excellent team building skills; Forecasting using Actual versus Theoretical; Inventory Control; Lean Management Knowledge; Microsoft-Word, Excel and Power Point; Process and Productivity Certified Phlebotomy Technician.

EDUCATION:

HIGH SCHOOL DIPLOMA

South Panola High School

2000

B.S. in ACCOUNTING

Delta State University – Cleveland, MS

2000 – 2005

Certified Phlebotomy Technician

Phlebotomy USA

2024-2024

WORK HISTORY:

Store Manager

Claire's Boutique- Douglasville, GA, 8/2022-10/2023

*Managed Sales and profit by achieving store targets through driving sales.

*Managed Customer service through delivering the finest level of customer service.

*Managed Team leadership in recruiting, training, managing and providing direction.

*Coordinate production scheduling, purchasing, and inventory management

Assistant Manager

Smart Financial Operations-Acworth, GA, 3/2020-8/2022

*Develop and strengthen relationships with assigned accounts

*Reach agreed upon revenue targets based on client retention by deadline

*Investigate and resolve customer issues and complaints

*Network and build relationships with client base

*Operate as the lead point of contact for all matters specific to customers.

*Maintain, grow, and optimize existing accounts for revenue through discovery, communication, and rapport building

*Consistently follow-up with clients to ensure customer satisfaction, consult on new features, and provide a best-in-class customer experience.

Call Center Supervisor

Walgreens Headquarters- Muscleshoals, AL, 2/2016-1/2020

*Assist in hiring and onboarding new employees

*Manage call center employees to ensure they meet daily, weekly and monthly quotas

*Manage employee performance evaluations

*Motivate and support employees through feedback and effective communication

*Coach performance giving targets and goals for improvements

Assistant Area Manager

Checker's & Rally's Drive-IN- Memphis, TN, 3/2013-2/2016

*Manage 7 locations, all profit and loss, inventory

*Manage all locations bench and staffing levels

*Research, analyze, and interpret all management discrepancies through proper communication

*Plan, organize, and manage meetings via email and conference calls

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