Customer Service Technical Support
Resume:
Tanishia Jordan-Chambers
*** ******** ****** ******* *****, NC 27101
*************@*****.***
Customer Care Specialist Work Professional
Over 25 + years of experience in fast-paced Hospitals, Clinics, and Call care settings and much more
Customer Service Skills, Remote Services
Flexibility to learn and grow in a fast-paced customer-focused environment
Excellent oral and verbal skills
Multi-tasking and Problem-Solving skills
Strong telephone etiquette
Communication Skills
Microsoft Applications
Outlook, Word,
PowerPoint, Excel,
Inbound/Outbound phone calls
Research/Resolve Customer Relations
Sales, Troubleshooting,
EMR Electronic Medical Records
Analytical Skills
Critical Thinking
Accounting
Technical Support
Managerial
Attention to Detail
Organization Skill
Confidentiality
Skilled Multitasker
Epic
Cerner
Dispute Resolution
Cash Collection
Fraud Analysis
Fraud Detection
Investigation
Fraud Prevention
Education
Utah State University-2023
Certified Remote Professional
Utah State University-2023
Certified Tech Sales Professional
Lincoln Tech Institute-2014
Billing and Coding
Lincoln Technical Institute-2010
Medical Assistant
Odessa College-2023
Bookkeeping And Accounting A.A.S
Hari- Hospital Association Of Rhode Island-1996
Certified Nursing Assistant
Experience/Skills:
2020/ Present Novant Health Forsyth Medical Center
Health Information Specialist
Strong interpersonal and communication skills/Processing medical records request
Comfort with technology, including patient records software/Microsoft Word and Excel
Basic understanding of medical terminology/ documentation
Attention to detail and time management skills.
Problem-solving and critical thinking skills.
Multiline phone system/Answering inbound/outbound calls.
Technical Support/Troubleshooting /Dispute resolution
2022- Reeves Regional Rural Health Clinic:
Conduct over 10 daily preliminary evaluations via in-person and over the phone to other facilities.
Past medical history, vital signs, and documentation with accurate results
Communicated clearly and effectively with patients and family members to verify information to determine the purpose of the visit and record and document medical history.
Conducted weekly and monthly inventory of supplies using facility cost reporting records.
Experience as Surgical Assistant to a General Surgeon who works well under pressure, with supreme confidence.
Adept at preparing surgical instruments properly assisting any surgery and cleaning of instruments.
2020-2022- Family Dollar:
Interface with customers daily via phone and face to face to face to ensure a high-quality experience and identify resolutions to order issues.
Drive training initiatives to enhance product knowledge and sales techniques for team members.
Led a team of 16 cashiers, defined workflows, evaluated performance, and provided mentorship to facilitate professional growth.
Coordinate with the store manager to oversee all aspects of store operations including inventory management, sales forecasting, staff scheduling, customer service-related issues.
Tracked inventory and ordered supplies encouraging cost-effective solutions.
Kept physical files and digital records organized for easy updating and retrieval.
Fraud Analysis/Fraud Disputes/Fraud detection/ Investigation
2019-2020 St. David Rehabilitation Center:
Compassion and Empathy
Worked with patients suffering from debilitating conditions such as back pain, arthritis, fractures, sports injuries, head injuries, and Cerebral Palsy
Recommended equipment and in-home modifications.
Assisted in primary care to patients and providers in recognizing, treating, and managing mental health and emotional health.
Skills:
HIPPA Compliant/Confidentiality
Cross Selling/Upselling
Payroll
Customer Service/Empathy/Compassion
Team Leadership
Reliable & Punctual
Billing & Coding
Exam Room Setup
Referrals
Product Merchandising
Operations Management
Process Improvement
Staff Development
Retail Sales
Able to follow Complex Instr.
Honest/ Culturally Diverse
Negotiation Skills
4-Step Sales Process
Salesforce Essentials
Risk Management
Life
Everything I have learned has been real-life experiences with minimal educational background. Thanks to all the establishments I have worked at, have given me many experiences in life.
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