Tanishia Jordan-Chambers

*** ******** ****** ******* *****, NC 27101

ad4td2@r.postjobfree.com

401-***-****

Customer Care Specialist Work Professional

Over 25 + years of experience in fast-paced Hospitals, Clinics, and Call care settings and much more

Customer Service Skills, Remote Services

Flexibility to learn and grow in a fast-paced customer-focused environment

Excellent oral and verbal skills

Multi-tasking and Problem-Solving skills

Strong telephone etiquette

Communication Skills

Microsoft Applications

Outlook, Word,

PowerPoint, Excel,

Inbound/Outbound phone calls

Research/Resolve Customer Relations

Sales, Troubleshooting,

EMR Electronic Medical Records

Analytical Skills

Critical Thinking

Accounting

Technical Support

Managerial

Attention to Detail

Organization Skill

Confidentiality

Skilled Multitasker

Epic

Cerner

Dispute Resolution

Cash Collection

Fraud Analysis

Fraud Detection

Investigation

Fraud Prevention

Education

Utah State University-2023

Certified Remote Professional

Utah State University-2023

Certified Tech Sales Professional

Lincoln Tech Institute-2014

Billing and Coding

Lincoln Technical Institute-2010

Medical Assistant

Odessa College-2023

Bookkeeping And Accounting A.A.S

Hari- Hospital Association Of Rhode Island-1996

Certified Nursing Assistant

Experience/Skills:

2020/ Present Novant Health Forsyth Medical Center

Health Information Specialist

Strong interpersonal and communication skills/Processing medical records request

Comfort with technology, including patient records software/Microsoft Word and Excel

Basic understanding of medical terminology/ documentation

Attention to detail and time management skills.

Problem-solving and critical thinking skills.

Multiline phone system/Answering inbound/outbound calls.

Technical Support/Troubleshooting /Dispute resolution

2022- Reeves Regional Rural Health Clinic:

Conduct over 10 daily preliminary evaluations via in-person and over the phone to other facilities.

Past medical history, vital signs, and documentation with accurate results

Communicated clearly and effectively with patients and family members to verify information to determine the purpose of the visit and record and document medical history.

Conducted weekly and monthly inventory of supplies using facility cost reporting records.

Experience as Surgical Assistant to a General Surgeon who works well under pressure, with supreme confidence.

Adept at preparing surgical instruments properly assisting any surgery and cleaning of instruments.

2020-2022- Family Dollar:

Interface with customers daily via phone and face to face to face to ensure a high-quality experience and identify resolutions to order issues.

Drive training initiatives to enhance product knowledge and sales techniques for team members.

Led a team of 16 cashiers, defined workflows, evaluated performance, and provided mentorship to facilitate professional growth.

Coordinate with the store manager to oversee all aspects of store operations including inventory management, sales forecasting, staff scheduling, customer service-related issues.

Tracked inventory and ordered supplies encouraging cost-effective solutions.

Kept physical files and digital records organized for easy updating and retrieval.

Fraud Analysis/Fraud Disputes/Fraud detection/ Investigation

2019-2020 St. David Rehabilitation Center:

Compassion and Empathy

Worked with patients suffering from debilitating conditions such as back pain, arthritis, fractures, sports injuries, head injuries, and Cerebral Palsy

Recommended equipment and in-home modifications.

Assisted in primary care to patients and providers in recognizing, treating, and managing mental health and emotional health.

Skills:

HIPPA Compliant/Confidentiality

Cross Selling/Upselling

Payroll

Customer Service/Empathy/Compassion

Team Leadership

Reliable & Punctual

Billing & Coding

Exam Room Setup

Referrals

Product Merchandising

Operations Management

Process Improvement

Staff Development

Retail Sales

Able to follow Complex Instr.

Honest/ Culturally Diverse

Negotiation Skills

4-Step Sales Process

Salesforce Essentials

Risk Management

Life

Everything I have learned has been real-life experiences with minimal educational background. Thanks to all the establishments I have worked at, have given me many experiences in life.

Contact this candidate