E. Sherman Everhart POB ***

Middleborough MA ****6

ad4tcz@r.postjobfree.com 508-***-****

Objective

To contribute 100% to the company, using all of the talents and professionalism to further both the company’s objectives and my professional goals.

Summary

Well-organized, innovative and self-motivated professional with extensive customer service and supervisory experience. Proven track record of achieving excellence in fast-paced and demanding environments, both military and civilian. Recognized for excellence in maintaining quality customer relations. Proven ability to learn quickly while possessing excellent interpersonal skills, and handling and resolving multiple issues, some ongoing at the same time. Computer literate in MS Excel, Word, as well as having had proficiency in company-oriented database software. Quick to adapt and learn new skills and computer applications as required.

Experience

MassHealth Benefits Representative Present

• Opened new accounts for applicants for MassHealth insurance .

• Made adjustments to coverages as requested .

• Reviewed pending requests for changing to different plans .

Amica Insurance Associate Insurance Representative

• Take inbound calls from policyholders on their accounts, make outbound calls for problem resolution .

• Licensed as Auto/Property producer in Massachusetts .

• Advised policyholders on accounts and online access, as well as processed changes in coverage .

Santander Bank Senior Fraud Representative

• Assisted customers in resolving issues with fraud on their accounts, resulting in timely resolution,

minimizing account losses, either over the phone or through online reporting .

CVS Health Coordinator

• Assisted employees in opening leaves for absence for Covid19 quarantine and isolation, minimizing

their time spent in resolving this critical issue, enabling processing through Salesforce.

• Assisted new team members in uptraining to enhance their abilities .

Granite Telecommunications Senior Customer Care Representative

• Representative taking inbound calls from customers, working to resolve issues across multiple

technical departments, as well as through the enterprise online system.

• Worked with new hires to upgrade their level of training and problem resolution skills.

• Regularly completed extensive projects requiring research and coordination across departments.

• Provided supervisory capacity as senior representative on late night and weekend shifts.

• Assisted supervisor in managing team’s customer service tickets to ensure worked in a timely manner.

• Recognized as a top performer several times in the weekly goals rollup.

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CVS Pharmacies /BNY – Mellon /Sovereign Bank /Mercer

• Performed at a high level in many areas as a representative taking inbound calls from account

participants daily, servicing inquiries, and following up and resolving the issues they presented .

• Opened new accounts and extended new services to current account holders .

• Worked with team members to resolve questions on problems they had, and assisted junior team

members to increase their own knowledge by presenting training classes .

Vermont Fire Technologies Sales Assistant

• To create more sales and market visibility, designed/ managed company website; worked regional

conventions, followed up on sales leads, developed marketing plans for company products, and

assisted in managing sales contracts.

• Developed plan for more efficient man-hour utilization on the fire truck production floor.

• Developed specifications and proposals for equipment bids, working to win contracts and meet

customer needs .

Boston Financial Data Systems 401k Plan Processor

• Assisted managers in creating processing rules for a new customer contract .

• Performed at a high level in areas such as processing 401(k) and Simple IRA transactions.

• Worked with team members to resolve questions on problems they had, and assisted junior team

members to increase their own knowledge.

Putnam Investments Agility Representative

• As Agility Rep, routinely worked across multiple areas daily, as required by workload .

• Supported our related financial advisors in the field with problem resolution and literature requests.

• Kept clients updated on retirement plans such as IRA’s, 401k’s, 403b’s, and profit sharing plans.

• Followed up with customers on callouts for problem resolution and required paperwork .

• Earned NASD series 6 and 63 licenses.

• Assisted team members to resolve questions their problems, and to increase their own knowledge by

conducting training classes.

BEE Associates Office Manager

• Supported primary sales representative with sales calls and working sales leads.

• Contract administrator, creating proposals for and managing bids on fire service equipment.

U S Army

• Platoon Leader of automotive repair and transportation platoons, Shop Officer of company

repair facility, responsible for customer service to Army units for a wide variety of equipment repair.

• Company commander of a maintenance company, responsible for providing maintenance and repair

parts support to Army and Air Force units in South Korea, personnel management of 215 Army

soldiers and 45 civilian personnel, and managing an operating budget of over $750,000.

• Staff officer on several different level units, responsible for training, logistics management,

maintenance & logistics policy, and issue resolution.

Education

Bachelor of Science, Accounting, Pennsylvania State University

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