Customer Service Front Desk

GETRUDE ANYANGO OSODO

Email: ***********@*****.*** Tel: +968******** Nationality: Kenyan

SKILLS AND STRENGTH:

Ability to multitask and efficiently handle competing demands.

Outstanding communication and customer service skills.

Able to think quickly and respond effectively to challenging situations.

Accurate preparation and processing of bills and payments.

A team player willing to help out wherever needed.

Well conversant with Food safety.

WORKING EXPERIENCE.

NGONG HILLS HOTEL- NAIROBI KENYA.

FRONT DESK AND RECEPTIONIST ASSISTANT.

May 2022– December 2023

Greet and welcome guests as soon as they arrive at the office.

Direct visitors to the appropriate person and office

Answer, screen and forward incoming calls.

Ensure reception area is tidy and presentable, with all necessary stationary and material (e.g. pens, forms and brochures

Clear their bills and offering their receipt .

NGONG HILLS HOTEL - NAIROBI KENYA

F& B ASSISTANT ( WAITRESS)/ BARISTRESS

August 2021 -April 2022

Greet guest as you escort them to the restaurant.

Take them to their table as you offer menu to them

Up sell and describe menu items and suggest product to the customer

Prepare order and serve hot and cold drinks such as coffee, tea, artisan and speciality beverages.

Punch order and clean work area, utensils and equipment.

Ensure the table is clean and ready for set up

Ensure the food is delivered on time.

Clear table and bill out guest either cash, visa card, or credit cards.

Billing checks out for the guest

See them off as they live the restaurant.

CROWN PLAZA - DOHA QATAR

F&B ASSISTANT ( WAITRESS)/BARISTRESS

17th Sept 2017 - 29th Sept 2020

Greet guest as you escort them to the restaurant.

Take them to their table as you offer menu to them

Up sell and describe menu items and suggest product to customer.

Prepare and serve hot and cold drinks such as coffee,tea,artisan and speciality beverages

Punch order and clean work area, utensils and equipment.

Ensure the table is clean and ready for set up .

Ensure the food is delivered on time

Clear table and bill out guest either cash, visa card, or credit card.

See them off as they live the restaurant.

INTERCONTINETAL HOTEL NAIROBI, KENYA. F&B ASSISTANT WAITRESS/BARISTRESS.

12th Sept 2015 - 13th Sept 2017.

Greet the guest as you escort them in the restaurant.

Take them to their table as you offer menu to them.

Up sell and describe menu items and suggest product to customer

Prepare and serve hot and cold drinks such as coffee, tea, artisan and speciality beverages.

Punch order in the POS and clean work area, utensils and equipment..

Ensure the table is clean and ready for set up.

Ensure the food is delivered on time.

Clear table and bill out guest either cash, visa cards or credit cards.

See them off as they live the restaurant.

EMIRATES ENGINEERING CENTER- DUBAI INTERNATION AIRPORT.

DATA ENTRY OPERATOR

26th March 2014 - 18th July 2015

To ensure all the documents of each aircraft are placed to their location.

Entering and updating data daily.

Receiving phone calls and mail from different departments of the company and giving out the reply to the concerned people.

Scanning, printing, photocopy the documents that are to be digitalis.

Rectifying the incorrect documents entered in a computer.

Assist other administrative staff in filling, faxing and other tasks.

DUBAI INTERNATIONAL AIRPORT

FACILITY ASSISTANT

17TH APRIL 2013 - 25TH MARCH 2014 MAJORLY WORKING ALONG EMIRATES AIRLINE ENGINEER TO:

Ensure that all cabins in the aircraft are served to standard.

Make sure all seats are cleaned and those made of leather are polished.

Spotting the defect and alerting engineers for attention.

Ensuring all the meal trays and monitors used by passengers are served to standard.

Vacuum of the cockpit and crews’ compartments areas.

Dressing of the cabin in readiness for the passengers to board.

EDUCATION BACKGROUND

2012 March - 2013 July : Central Training College.

Attained certificate in computer software skills.

2004 – 2007 Shiners High School.

Kenya certificate of secondary School

1996 – 2003 : Moyyo Academy

Kenya certificate of primary school

REFEREES upon request

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