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Customer Service Quality Assurance

Location:
Chicago, IL
Salary:
25
Posted:
April 05, 2024

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Resume:

JUAN NAKAMURA

**** * ******

CHICAGO, ILLINOIS **641

773-***-****

OBJECTIVE: SEEKING A POSITION TO UTILIZE MY EXPERIENCE AND SKILLS IN THE MANAGEMENT FIELD IN EARLY CHILDHOOD

EDUCATION.

QUALIFICATIONS: Strong background child care management including project inventory management and retail and merchandising. Broad excellence in supervising a team of employees with consistent communication, training and development skills.

Strengths:

Children- I have a strong connection with children and feel I can make a difference in any child life.

Adaptability- High level of commitment to absorb and adapt to my environment in short periods of time.

Customer service- Able to understand client needs and effectively work to provide a great client experience.

Multitasking- Continuously able to work with parents, teachers and vendors to for quality assurance.

Experience:

The Children’s Place Home Day Care

3006 N Lowell Chicago Il, 60641 3/2014 to September 2017 All home based business daycare ownership duties.

Adler Schools

2239 W Lawrence Chicago, IL 60625, 9/2007 to 3/2014 Assist staff with both long and short-range activities in accordance with curriculum objectives; developmentally appropriate practice, and program philosophy. Maintain and communicate incident, daily menu, and confidentiality reports. Report all suspect abuse to child immediately to the facility director; arrange a classroom environment in accordance to program goals and philosophy. Maintain a safe and healthy environment, inspect and replace damaged or lost materials. Coordinate staff meetings; keep all appropriate records such as attendance and time sheets. Meet all applicable licensing regulations and requirements Costco Wholesale, Mount Prospect, Ill, 9/2004 to 3/2007. Supervise over ten stockers.

Extensively involved with members, used the FR gun, use the register when needed in the frond end, great customer service.

Maintain a smooth and well-organized environment to coordinate time sensitive stocking strategies thru consistent direction to achieve maximum results. Coordinate schedules for merchants, and ensure to stay within the approved labor hours, I always make my budget.

Make displays for items; make sure we have the department fully stock and ready to open for members.

Sam’s Club, Des Plaines, Illinois 10/2000 to 10/2004 Started as a forklift driver, in a year got promoted to receiving supervisor. In charge to receive up to twenty trucks in the day, make appointments for vendors and auditors.

Education

Criminal Justice Degree

Social Work Bachelors Degree In process

Early Childhood Education 42 Credit Hours

First Aid/CPR Certified

Gateway Membership

Food Handler Certification

Skills

Bilingual

Knowledge and full comprehension of Licensing Standards Ability to hire and train staff

Ability to multi task

Strong problem solving skills

Ability to build strong relationships with children’s, families, and co-workers Strong knowledge of learning, physical, and emotional needs of children Proficient in providing safe and fun learning programs for children for easy development Skilled in designing different cognitive and sports programs for overall development in children.



Contact this candidate