Call Center Administrative Assistant
Resume:
Holly Geary
Administrative Controller - Company I
Coatesville, PA 19320
**********@*****.***
Looking forward to growing with in a company that I can completely invest myself in. Authorized to work in the US for any employer
Work Experience
Patient Care Coordinator/Receptionist
The Center for Sleep Apnea and TMJ - Limerick, ME
April 2017 to October 2020
Worked in the patient call center making appointments, answering any questions the patient had about upcoming testing. Sent emails to the doctors for refills on prescriptions and tests that needed to be scheduled. Informed the correct medical staff about test results that patients were waiting on. The call center took over 200 calls a day with two of us. Schedule patient for appointments needed and verified insurance while on the phone. That way when they finally got to the doctors insurance was taking care of so the front desk was not going to get backed up. We all worked as a team and that makes everybody’s day a lot smoother.
Administrative Assistant
No Dig Pipeliners,Inc - West Chester, PA
March 2014 to August 2017
Answered phones, wrote up proposals, made sure guys were given proper information about the job, called in PA one calls, filed, did estimates if needed, wrote up job orders, and billing, payed company bills, used Microsoft Word and excel. Also can work with Quick books, and have very professional phone skills. School Bus Driver
Krapf Bus Company - Glenmoore, PA
March 2012 to February 2014
Duties: Transported students to and from school safely. Receptionist
Exton vision center - Exton, PA
April 2006 to July 2011
my Job was to verify insurance and schedule patients for appointments. I also helped patients pick out frames. I ordered all the contacts also billed insurance for the part that was due from insurance. Also cleaned rooms and helped the doctor when needed.
Dental assistant
Gental Dental - Thorndale, PA
April 2002 to September 2006
Duties: Processing insurance, scheduling patients, filing, answering phones, assisting the Doctor as needed. Billed third party insurance companies
October 2001- February 2005: Rental Dental
Duties: Dental assistant - took x-rays, scheduling, filing, making the patient feel comfortable. Breaking down rooms to clean after each patient. Assisted the Doctor chair side. Helped deliver dentures and also did denture try- ins. Wrote up lab slips or entered them on computer. Sat chair side during implant procedures. Pro formed the zoom whitening on patients in office. Education
High school
Bishop Shannahan - West Chester, PA
September 1996 to June 1999
Skills
• Dental assistant (10+ years)
• Dental assisting (10+ years)
• Microsoft word (5 years)
• MULTILINE (7 years)
• phone skills (10+ years)
• sterilization (10+ years)
• Dental
• Dentrix (10+ years)
• scheduling
• CPR (10+ years)
• Receptionist (10+ years)
• Microsoft Excel
• Microsoft Office (2 years)
• Typing
• Microsoft Outlook
• Dental Office Experience
• Computer Literacy
• Dental Receptionist
• Customer Service (10+ years)
• Medical Billing (10+ years)
• Chairside Assisting (10+ years)
• Medical Imaging
• Infection Control Training
• Driving
• Commercial Driving
• Bus Driving
• School Bus Driving
• Medical Office Experience
• Phone Etiquette
• Front Desk (10+ years)
• Eaglesoft (4 years)
• EMR Systems (7 years)
• HIPAA (10+ years)
• Medical Scheduling (10+ years)
• Laboratory Experience
• Insurance Verification (10+ years)
• Medical Records (10+ years)
• Data Entry
• Proposal Writing
• Medical Coding (10+ years)
• Medical terminology (8 years)
• HVAC
• QuickBooks
• Office Management
• Anatomy Knowledge
• Transcription
• CPT coding
• ICD-10
• Medical receptionist
• eClinicalWorks
• English
• Microsoft Powerpoint
• Epic
• Windows
• Ophthalmology
• Ophthalmology
• AutoCAD
• Filing
• Research
• Accounting
Certifications and Licenses
X-ray
September 2002 to Present
Certified Dental Assistant
October 2002 to Present
Dental Radiology
September 2002 to Present
Registered Dental Assistant
CPR/First Aid Certified
September 2018 to September 2020
Class B CDL
Assessments
Customer Focus & Orientation — Familiar
October 2018
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar
Receptionist — Proficient
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
School Bus Driver — Expert
February 2020
Tendency to be dependable and come to work
Full results: Expert
Customer Focus & Orientation — Completed
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Dental assisting schooling, x-ray certified, Microsoft word experience, computer skills, great phone skillsc, dealt with third party insurance.
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