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Call Center Administrative Assistant

Location:
Parkesburg, PA, 19365
Posted:
April 05, 2024

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Resume:

Holly Geary

Administrative Controller - Company I

Coatesville, PA 19320

ad4tb5@r.postjobfree.com

+1-484-***-****

Looking forward to growing with in a company that I can completely invest myself in. Authorized to work in the US for any employer

Work Experience

Patient Care Coordinator/Receptionist

The Center for Sleep Apnea and TMJ - Limerick, ME

April 2017 to October 2020

Worked in the patient call center making appointments, answering any questions the patient had about upcoming testing. Sent emails to the doctors for refills on prescriptions and tests that needed to be scheduled. Informed the correct medical staff about test results that patients were waiting on. The call center took over 200 calls a day with two of us. Schedule patient for appointments needed and verified insurance while on the phone. That way when they finally got to the doctors insurance was taking care of so the front desk was not going to get backed up. We all worked as a team and that makes everybody’s day a lot smoother.

Administrative Assistant

No Dig Pipeliners,Inc - West Chester, PA

March 2014 to August 2017

Answered phones, wrote up proposals, made sure guys were given proper information about the job, called in PA one calls, filed, did estimates if needed, wrote up job orders, and billing, payed company bills, used Microsoft Word and excel. Also can work with Quick books, and have very professional phone skills. School Bus Driver

Krapf Bus Company - Glenmoore, PA

March 2012 to February 2014

Duties: Transported students to and from school safely. Receptionist

Exton vision center - Exton, PA

April 2006 to July 2011

my Job was to verify insurance and schedule patients for appointments. I also helped patients pick out frames. I ordered all the contacts also billed insurance for the part that was due from insurance. Also cleaned rooms and helped the doctor when needed.

Dental assistant

Gental Dental - Thorndale, PA

April 2002 to September 2006

Duties: Processing insurance, scheduling patients, filing, answering phones, assisting the Doctor as needed. Billed third party insurance companies

October 2001- February 2005: Rental Dental

Duties: Dental assistant - took x-rays, scheduling, filing, making the patient feel comfortable. Breaking down rooms to clean after each patient. Assisted the Doctor chair side. Helped deliver dentures and also did denture try- ins. Wrote up lab slips or entered them on computer. Sat chair side during implant procedures. Pro formed the zoom whitening on patients in office. Education

High school

Bishop Shannahan - West Chester, PA

September 1996 to June 1999

Skills

• Dental assistant (10+ years)

• Dental assisting (10+ years)

• Microsoft word (5 years)

• MULTILINE (7 years)

• phone skills (10+ years)

• sterilization (10+ years)

• Dental

• Dentrix (10+ years)

• scheduling

• CPR (10+ years)

• Receptionist (10+ years)

• Microsoft Excel

• Microsoft Office (2 years)

• Typing

• Microsoft Outlook

• Dental Office Experience

• Computer Literacy

• Dental Receptionist

• Customer Service (10+ years)

• Medical Billing (10+ years)

• Chairside Assisting (10+ years)

• Medical Imaging

• Infection Control Training

• Driving

• Commercial Driving

• Bus Driving

• School Bus Driving

• Medical Office Experience

• Phone Etiquette

• Front Desk (10+ years)

• Eaglesoft (4 years)

• EMR Systems (7 years)

• HIPAA (10+ years)

• Medical Scheduling (10+ years)

• Laboratory Experience

• Insurance Verification (10+ years)

• Medical Records (10+ years)

• Data Entry

• Proposal Writing

• Medical Coding (10+ years)

• Medical terminology (8 years)

• HVAC

• QuickBooks

• Office Management

• Anatomy Knowledge

• Transcription

• CPT coding

• ICD-10

• Medical receptionist

• eClinicalWorks

• English

• Microsoft Powerpoint

• Epic

• Windows

• Ophthalmology

• Ophthalmology

• AutoCAD

• Filing

• Research

• Accounting

Certifications and Licenses

X-ray

September 2002 to Present

Certified Dental Assistant

October 2002 to Present

Dental Radiology

September 2002 to Present

Registered Dental Assistant

CPR/First Aid Certified

September 2018 to September 2020

Class B CDL

Assessments

Customer Focus & Orientation — Familiar

October 2018

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar

Receptionist — Proficient

February 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

School Bus Driver — Expert

February 2020

Tendency to be dependable and come to work

Full results: Expert

Customer Focus & Orientation — Completed

April 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Dental assisting schooling, x-ray certified, Microsoft word experience, computer skills, great phone skillsc, dealt with third party insurance.



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