MATEO MAXIMILIANO STOKA

**** ***** ***** ****, ******, FL 33331 262-***-****

ad4taj@r.postjobfree.com

SUMMARY STATEMENT

Hard Working

Analytical Thinking

Product Sourcing

Adaptability

Leadership Experience

Customer Engagement

Time Management

Organizational Management

Attention to Detail

Sales

Social Media Marketing

Shipping Management

Order Management

Innovation

EDUCATION

University of Pittsburgh Pittsburgh, PA

College of Business Administration Expected January 2026 Bachelor of Science in Business Administration Expected January 2026 Business

Bachelors in Business Administration

Relevant course work: Complex Environmental analysis and management within the business world, Professional writing and presentation, Complex Business Calculus real life situations

EXPERIENCE

Classy Kicks Weston, FL

Owner February 2022 - Present

Increased brand awareness through proactive online marketing and customer relations strategies for 3 hours a day

Highlighted 100+ products with photography and engaging descriptions allowing for more followers to see

Set up and ran a 3 e-commerce systems using the Instagram platform

Handled financial and administrative operations for company growth through 2 spreadsheets

Established a solid reputation for product and service reliability in the Resale market with 1200 followers on Instagram

Optimized sales approach based on campaign results, business trends, and customer feedback on 3 separate occasions

Verified sales prices and processed cash or online payments to complete 100+ sales

Promoted 10+ products across Instagram, TikTok, and other social media platforms Reebok Kenosha, WI

Retail Store Associate December 2019 - August 2020

Handled 20+ customer complaints and resolved issues with tact to restore satisfaction

Built rapport with customers by answering questions about products and services to bring back 50+ shoppers

Processed cash and credit transactions using POS systems on a daily basis

Managed 25+ customers with rainchecks, exchanges, and returns in order to improve

Processed and organized over 50+ incoming and outgoing shipments to help the business run smoother

Managed in order to keep inventory room stocked, maintained, and organized 3 days a week

Explained membership and rewards program and helped customers enroll to save money and promote business

Provided top-notch customer service, satisfying 25+ customers and generating repeat business

Stocked 10+ shelves and front-end displays to maintain merchandising standards ADDITIONAL INFORMATION

Soccer: play Division 1 soccer at the University of Pittsburgh (2022-current)

Soccer: multiple US national team camp call ups

Volunteered for various youth camps to gain a more comprehensive understanding of society

Member of National Honors Society (2019-2022)

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