Consistently a top collector in the default department for the entire duration at Concord Servicing.

Duties included auditing receivables, filing pre liens on large restoration jobs, working closely with insurance adjusters, negotiating invoices for payment, verifying insurance claim information, helping customers through the insurance claim process, collecting on bad checks, handling incoming and outbound calls Working daily receivables in Quick Books, doing bank deposits and posting payments. Sr. Lead Collections Specialist- Concord Servicing, Scottsdale, AZ 2002 to 2010 Responsible for the collection of defaulted timeshare loans. Managed and maintained the daily flow of accounts to maximize recovery. Assisted in providing coaching and support to the team of default collectors. Participated in the management of daily account flow and productivity. In 2013 I launched my housekeeping business. Established a client base to handle 2 accounts a day, spending 3 to 4 hours with each client. It was only part-time Owner- A Blonde with a Broom, Mesa, Arizona 2013 thru 2017 Accounts Receivable/ Collections- Grace Plumbing Faith Restoration, Chandler, Arizona 2011 – 2014 Highly motivated, results-oriented professional with exceptional communication and customer service skills. Excellent time management and organizational skills. People-oriented, team player with the ability to establish rapport with clients, co-workers, and management.

Theresa Baker

480-***-****

ad4ta9@r.postjobfree.com

Accomplishments

OBJECTIVE

EXPERIENCE

As a caregiver for Mend Health, I was assigned and took care of a stroke patient. Monday-Sunday live-in assignment. My job duties included; cleaning, cooking, brushing teeth, hygienic duties, motor, and cognitive therapy, as well as making sure she made it to any appointments. Caregiver- Mend Health, Tempe, Arizona 2022 - Present