Theron Nielsen

*** *********** **. ***** • 985-***-**** • ad4ta1@r.postjobfree.com

Objective: To obtain a position that allows me to continue my education, supportive upper-level management, excellent benefits, and competitive salary to ensure a work/life balance. SUMMARY

Valid Driver's License

● Nine years successful Restaurant General

Manager experience in the Hospitality

Industry.

● 5 plus years as a Master Cert. Sales

Consultant with Toyota.

● Extensive experience in team development

and training.

● Extensive experience in adapting to change

within the reality of the business.

● Wholesale Administration

● Service Technology Advisor

● Upgrade Dept. Manager

EMPLOYMENT EXPERIENCE

September 2015 – 2023, Upgrade Manager, Sales Trainer, Sales Consultant and wholesale admin, Service Technology Advisor Toyota of Slidell March 2015 - September 2015, Asst. General Manager, Krystals September 2014 - March 2015 General Manager Rally's Hamburgers June 2013 - August 2014, General Manager, Chesterfields Bar & Grill February 2009 - June 2013, General Manager, Taco Bell/ Yum Corp. August 2006 - December 2009, General Manager, Ryan’s Buffet EDUCATION

Herzing College, New Orleans (Some college) B.S. Business Administration

Liberty University 2023 – Present (B.S. Christian Counseling and Religion) Management & Supervision

● Developed and maintained successful internal strategies; improving and stabilizing business production.

● Managed and supervised seventy - five employees, establishing incentives, to improve company morale.

● Cultivated and maintained client relationships in the hospitality and sales industry.

● Promoted, developed and trained assistant managers and team.

● Reconstructed and developed all areas of opportunity

● Practiced and enforced HR policies and procedures.

● Developed and coached team members to increase performance.

● Maintained a high level of communication

Training and Team Development Skills

● Ability to inspire, motivate and educate people.

● Consistently learning and improving myself, to not only have adequate technical skills, but to be a master communicator and

teacher who earns the respect of those I teach.

● Ability to work with teams in a fast paced, high energy environment.

● Strong technical writing skills and attention to detail.

● Strong communication, interpersonal and organizational planning and implementation skills.

● Platform speaking skills.

● Experienced in innovative course delivery.

● Proficient in Word, Excel and PowerPoint.

● E-learning/virtual training experience.

● Identified and selected training and workshop to meet the needs of the audience pertaining to backgrounds, learning styles

and skill levels.

● Sales process expert with proven background in solution selling and performance coaching.

● Demonstrated use of good, better and best sales techniques.

● Remain current on learning and development related tools, techniques, strategies and practices to provide relevant

and informed consultative advice and learning practices to internal business team.

● Used surveys to recognize potential and non-potential customers to obtain a better relationship with all consumers.

Customer Service

● Resolved customer complaints in a timely manner.

● Communicated and spoke with guests to build relationships.

● Used overall satisfaction reports to communicate areas of opportunity.

● Evaluated team members daily to increase performances.

● Promoted and maintained excellent working conditions to ensure customer and employee satisfaction.

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