It Support Engineer
Resume:
AREAS OF EXPERTISE
GDS (Galileo/
Travelport) Systems
support
Networking –
Switches / Routers /
Firewalls
Hardware Infrastructure
support
Microsoft technologies
Remote support tools
(Any Desk, TeamViewer)
PROFESSIONAL
Systems and Computer
support programming
Versed in Mifos x
GDS Management
(Galileo/Travelport)
Print Support
Antivirus system
Management
PERSONAL SKILLS
Problem solving
Commitment to
delivering outcomes
Highly analytical
Helpful attitude
Hardworking
ACADEMIC
QUALIFICATIONS
Metropol CRB
Certification
(SMEBR Induction Course)
BSc In. Information
Technology
(JKUAT 2010– 2015)
A Level KCSE
CERTIFICATION
(GRADE B-)
PERSONAL DETAILS
Evans Nzola
E: ad4t9c@r.postjobfree.com
Nationality: Kenya
Evans Nzola
IT support engineer
PERSONAL SUMMARY
Confident and reliable IT support engineer with extensive practical experience in working with computers and resolving support issues. Able to manage and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. Good communicator, relating well with people at all levels and flexible in working well as part of a team and individually. WORK EXPERIENCE
IT SUPPORT ENGINEER DewCis Solutions (2019- Jan 2023) Responsible for supporting the company's SME clients at all levels as part of a helpdesk technical team. This while ensuring all hardware equipment and software are configured and installed correctly.
Responsibilities:
Support System Users, Network and I.T Administrators over the telephone and email.
Network and provide TCP/IP network configuration,
maintenance and repair.
Configuration based testing of new hardware and software. Travelling to client sites to help with system installs, deployment, and troubleshooting.
Offering Installation and Support for Windows, Apple operating systems
Train client employees on their office system setup. Assist with training of new staff and compiling procedural documentation. Printer Installation with Network Setup
• Antivirus system setup
• Global Distribution System support
Key Skills and Competencies;
• Experienced Team Leader in Project and System
migrations. Good customer handling skills
Positive attitude towards customer service and
good communication skills (Help Desk Support)
Experienced in Windows Operating System and Applications Commercial technical support experience of servers and network infrastructure
Ability to be clear & brief when explaining technical faults to customers TECHNICAL SUPPORT ENGINEER (Adcare Ltd 2015-2016)
• Systems and Computer support
• Network Monitoring and Support (Orion Solarwinds)
• Computer Hardware Maintenance Support
• Virtual Machine Management(VMware)
NLS Computer Technician (2013- May 2015)
The job entailed, ensuring the proper functioning of user workstations, software and peripherals, and also;
• Troubleshooting arising computer or network issues.
• Determining and installing appropriate system security measures
• Configuring computer networks
• Install, test and update computer equipment (computers, servers, programs and software)
• Ensure the maintenance, administration and security of computer hardware
Referees;
1. Caroline Mwangi
Cloud Channel Sales Leader East
Africa IBM
Phone: +254********
2. Dennis Gichangi
Director, Development
DewCis Solutions Ltd.
E-Mail; ad4t9c@r.postjobfree.com
Phone: +254-***-***-*** / 726 209 214
3. Valerie Muriithi
Travel – Sales and Distribution
Email: ad4t9c@r.postjobfree.com
Phone: +254-***-***-***/ 278 3393
Contact this candidate