Mervin Jiménez Marte

Phone: 617-***-**** ● Email: ad4t8y@r.postjobfree.com ● Attleboro, MA

COMPUTER SCIENCE ENGINEER

Possess capacity for analysis, design, develop, and implement tools to help decision making in the company. Support and provide solutions against problems presented.

EDUCATION

Universidad Tecnologica De Santiago (UTESA) Santiago, Dominican Republic

Bachelor of Computer Science Engineering July 2014

LANGUAGE:

SPANISH (native) ENGLISH (advance-fluent)

CAREER OBJECTIVES:

Join a company that offers a challenging position which can develop my professional skillset benefiting both the company and my personal, professional advancement objectives and goals.

TECHNICAL SKILLS:

Software Developer/Administrator aiming to exceed client expectations with experience in the full life cycle of software development including requirements definition, design, implementation, testing, and maintenance systems information based on client/server application architecture.

MSSQL, MYSQL, C, C++, .NET developer, Crystal Report, VoIP, Hopex, SIP services, Windows Desktop (Version 7-11) and Server OS (2008 R2-current), Windows Office Suite (Excel, PowerPoint, Word, Outlook 2003-Current) Software tester, Software seller, Virtualization (VMWare, Hyper-V, Virtualbox), Azure Devops

EXPERIENCE:

Mega International NA, Inc.

Technical Support Engineer Raynham, Mass 03/2018 to 12/2023

•Provided customers with Technical Support on the entire range for the MEGA Enterprise Architecture tool, Hopex.

•Managed cases and request diagnostics of applications in its areas of expertise.

•Worked internationally primarily supporting MEGA’s Latin American territory with a current focus on North America while also collaborating with the headquarters in Paris to troubleshoot technical issues.

•Accurately tracked and documented all incident information in the Corporate CRM system.

•Supported clients through a series of technical actions, through phone, email or chat, until technical issue was solved.

•Properly escalated unresolved issues to appropriate internal teams nationally and internationally.

La Nacional Corporation

IT Supervisor, Technical Support New York, New York, USA 08/2016 to 03/2018

•Planning and Implementation of Upgrades to software and devices for client and internal office infrastructure.

•Network troubleshooting by discovering and correcting problems with connectivity and performance.

•Supervised professional and technical staff involved with IT Help Desk team, customer support and/or computer systems.

•Create, maintain, implement and troubleshoot provisioning templates for Yealink IP Phones and Grandstream VoIP gateways.

•Train and mentor IT Help Desk technicians, customers, and agents regarding Lan IP Voice services and products.

•Supported and installed VoIP and SIP services by reading the communication logs.

Smart Cresoft

Technical Support Dominican Republic 01/2012 to 04/2015

•Functioned as an analyst, designer and programmer.

•Planning and implementation of upgrades.

•Investigate any reported bug and identify the fixes.

•Network troubleshooting.

•Analysis, design and programming, from the customer requests.

•Sql (Trigger, SP, View, database maintenance and backup).

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