Tel: 917-***-**** Email: ad4t7y@r.postjobfree.com

Seasoned Property Management professional with experience and outstanding skills in administration, customer relations, customer service and project management. Organized and detail oriented individual adept at multi-tasking and thriving in a fast-paced environment. Dedicated with more than 15 years overseeing a diversified portfolio of residential & commercial properties in the Tri State Areas, Versed in all aspects of leasing and compliance, Fluent in English and Albanian (Native), Proficient in Microsoft Office including Word and Excel.

PROFESSIONAL EXPERIENCE

MANAGEMENT EXECUTIVE SOLSTICE MANAGEMENT 2020 – PRESENT

• Responsible responsible for daily management of a portfolio of cooperative/condominium, commercial properties, luxury rentals and affordable rentals

• Managed a portfolio of 400 plus units including commercial spaces.

• Act as liaison between Board of Directors/owners, tenants and company.

• Oversee all vendors/contractors on projects and renovations. Record all COIs, follow all city & state DOB rules and regulations.

• Analyze recertification and lease renewal reports using Skyline to implement a schedule of events to update and complete residents’ tenancy records

• Provide weekly reports to Shareholders/Owners to ensure that all lease renewals are being processed efficiently

• Demonstrate experience in customer service, problem solving, complaint resolution, and negotiation

• Liaison between legal department, maintenance department and residents

• Maintain the accuracy of the building and tenant files and documents to ensure accurate records are kept

• Submit repair requests to Maintenance Team, record residents’ complaints and concerns as needed

• Inspect facilities periodically to determine problems and necessary maintenance as well as preventative maintenance

• Prepare weekly maintenance schedules and allocate work

• Inspect and maintain building systems (heating, HVAC, water tanks & ventilation etc.)

• Demonstrate knowledge in real estate, financial and/or contracts

• Contribute to preparation of budgets, financial documents and other reports

• Oversee the billing process including payment of invoices and disbursement of funds

• Monitor cash flow and cash requirements to ensure efficient use of cash

• Maintain interface with third-party owners/shareholders, ensuring total contract compliance, and accurate and timely reporting

• Develop building exterior/interior maintenance schedules, and obtain proposals for testing and code compliance as required by NYC agencies

• Manage the inspections maintenance contracts for each building for proper maintenance and compliance (elevator maintenance, CAT 1/CAT 5 inspections, fire sprinkler inspections, boiler testing, etc.)

• Maintain a respectful rapport with residents to keep the lines of communication open and to maintain an understanding of the policies and procedures in both aspects

• OPERATIONS MANAGER NYC ATALIAN GLOBAL SERVICES 2020-2022

• Address and resolve all issues concerning field operations

• Visit customer/project sites and attend periodic meetings

• Assist in the transition of new project starts, including helping to identify and set up the best way to document or track metrics/reporting/accountability measurements

• Handled issues with project managers and supervisors; verified reports are done correctly by managers; analyzes timesheets of project managers; do surprise inspections of managers/supervisors

• Review and assure contractual services are implemented

• Develop and implement policies and procedures are followed by everyone in the field

• Develop and implement policies for maximizing operational efficiency and profitability, and ensuring accountability

• Identify training needs to ensure staff does not lack the necessary tools to complete each job properly, including project management or supervisory training on how to service clients, how to troubleshoot and how to handle complaints

• Initiate appropriate recourse if company policies and procedures are not me as required

• Communicate with staff in order to resolve performance and personnel problems, and to discuss and implement company policies and procedures

• Oversee the completion and appropriate department filling of all field reports, accident, incident, damage, etc.

• Identify safety requirements, train, and implement safety protocols

• Identify all cleaning equipment required for jobs and train managers/supervisors on equipment so they can train employees properly

• Inspect and train managers/supervisors on how to maintain, repair and upkeep cleaning equipment

• Inspect and train managers/supervisors on how to manager supplies, inventory, and equipment in company’s storage area

• Recruit, train, evaluate and improve new projects

• Training all managers/supervisors on subject matter janitorial knowledge, safety, client satisfaction and proactive leadership thinking

• Assist in growing and ensuring the seamless and successful operations Atalians’ industrial warehouse, transit and facilities maintenance division that will lead to significant business revenue along Northeast including its floor care/metal division.

• Oversee hiring of new employees for specific sites and services as client’s requirement.

• Evaluate and approve all employee PTOs (personal time off). Including 32BJ union members.

• ACCOUNT EXECUTIVE (B2B) DUNLOP ACCESS SYSTEMS LLC 2019 - 2020

• Created detailed business plans designed to attain predetermined goals and quotas

• Managed the entire sales cycle from finding a client to securing a deal

• Unearthed new sales opportunities through networking and turn them into long-term partnerships

• Presented products to prospective clients

• Provided professional after-sales support to maximize customer loyalty

• Remained in regular contact with your clients to understand and meet their needs

• Responded to complaints and resolved issues to the customer’s satisfaction and to maintain the company’s reputation

• Negotiated agreements and keep records of sales and data

• REAL PROPERTY MANAGER New York City Dept. of Housing Preservation and Development 2018 – 2019

• Provided and cataloged property descriptions, maps and diagrams, complete with accurate measurements

• Cataloged, annotated and filed descriptions, photographs, maps, plans and reports in appropriate files and database repositories

• Physically inspected assigned properties to assess building and/or lot conditions while noting all repairs needed by agency priority

• Drafted recommendations for actions to address property conditions and assist in coordinating the implementation of corrective actions

• Processed forms such as Rent Advices and 610 Inspections and maintains records and reports relating to assigned real properties and lots

• Represented the agency on site visits for vendors, developers, inspectors, etc

• Entered and submitted repair complaints to the Maintenance Department for needed repairs and supplies in accordance with established compliance protocols

• Established and maintained contact with contractors to see that work is in progress and/or has been completed

• Evaluated and reported when all repairs have been completed by contractors

• PROPERTY MANAGER BROKER ERA INSITE SERVICES 2008 – 2018

• Analyzed recertification and lease renewal reports using Yardi to implement a schedule of events to update and complete residents’ tenancy records

• Provided weekly reports to Senior Property Manager to ensure that all recertification packages and lease renewals are being processed efficiently

• Conducted annual apartment inspections and weekly building inspections to ensure the maintenance of the living areas for the residents

• Liaison between legal department, maintenance department and residents

• Created, recorded and mailed lease violations whom are causing disruptions in the buildings policies and procedures

• Submitted repair requests to Maintenance Team, record residents’ complaints and concerns as needed

• Inspected facilities periodically to determine problems and necessary maintenance

• Prepared weekly maintenance schedules and allocate work

• Inspected and maintained building systems (heating, ventilation etc.)

• Ensured adherence to quality standards and health and safety regulations

• Maintained a respectful rapport with residents to keep the lines of communication open and to maintain an understanding of the policies and procedures in both aspects

• Accepted rent payments, provide rent breakdown reports, submit repair requests to Service Team, and record residents’ complaints and concerns as needed

• Assisted in new resident lease signings and transfers

EDUCATION

• BACHELOR OF ARTS CUNY LEHMAN COLLEGE

• Major: Business Management

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