Selena

Ugwumba

Customer Service

Professional

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EDUCATION

B.Sc. Public Administration

University of Nigeria Nsukka,

Enugu State.

SEPT 2014 - AUG 2018

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CERTIFICATIONS

ALX Virtual Assistant

ALX Africa

DEC 2022

Managing Customer Expectations

LinkedIn Learning

SEPT 2022

Customer Support Specialist

LinkedIn Learning

SEPT 2022

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SKILLS

Effective communication

Detail oriented

Problem Solving

Complaint resolution

Relationship building

Customer engagement

E-mail: ad4t7g@r.postjobfree.com

LinkedIn: linkedin.com/in/selena-ugwumba-b91965176 Tel: +234 810-***-****

Lagos, Nigeria

OBJECTIVE

Customer-centric professional with 3+ years of experience in customer service, with a proven ability to assist customers with detailed knowledge of products and services. Dedicated to providing outstanding customer service and turning complaints into compliments. Eager to continue creating exceptional customer experiences.

EXPERIENCE

Tingo Mobile PLC / Customer Support Officer

JAN 2022 - FEB 2024

Delivering exceptional customer experiences and support by effectively leading and developing call center staff, fostering trust with customers, and continuously researching and implementing initiatives to boost satisfaction while staying current with industry trends and technology. Irvin Global and investment Ltd / Customer Relations Officer JAN 2021 - NOV 2021, LAGOS

Established and managed profitable relationships with key customers, efficiently resolved complaints, proposed improvements to customer care, and diligently maintained records of customer interactions. Evarish Consults / Customer Service Representative JUL 2020 - JAN 2021, LAGOS

Successfully addressed customer needs, cultivated enduring trust through open communication, delivered accurate information, met sales targets, effectively managed and resolved complaints, and maintained meticulous records of customer interactions and accounts. Ministry of Information, Kano / Office Assistant

MAR 2019 - APR 2020, KANO

Contributed to the smooth daily administrative operations by maintaining precise records, organising documents, coordinating meetings and travel, managing office supplies, and facilitating cross-departmental communication.

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