Customer Service Experience

Bradley Bosshart

**** **** ***** ***** • Marianna, FL 32446 • United States • **********@*****.***

SUMMARY OF QUALIFICATIONS

I have over thirty years of administrative and customer service experience. I am great at establishing a connection with customers. I am a friendly team player who can also work independently.

SKILLS

Customer Service

Document Preparation

Customer Notification

MS Office

Google Docs

MS Word

Microsoft Excel

Zoom

Google Drive

MS Publisher

Salesforce

Adobe Photoshop

MS SharePoint

PROFESSIONAL EXPERIENCE

Startek

Customer Service

12/2023 - Present

AmerisourceBergen

Customer Service Specialist (Remote)

06/2023 - 08/2023

Respond to Pharma requests via email and phone calls via CX One system Requests include: invoices, returns, claims, place orders, cancel orders, statements, escalate as needed to other teams* Teams meetings with supervisor weekly* Ongoing training on regulations, new procedures, administrative changes

Spectraforce

Dupixent My Way Benefits Verification Specialist (Remote)

11/2022 - 02/2023

Examine patient application forms for accuracy* Call providers and pharmacies to determine correct information (Avaya)* Data entry into proprietary system for tracking of work flow

Transcom (Apple)

Media services Advisor (Remote)

06/2022 - 07/2022

Customer service, troubleshoot and escalate* Log calls into CORE system, search for relevant articles* Help with general tech support, email articles to customers* AWS phone system

Empower Retirement

401k Customer Service (Remote)

01/2022 - 03/2022

Customer service with 401k accounts* Log calls in proprietary system, escalate/transfer* AWS phone system

NSABP Foundation, Inc

Computer Support Specialist I

Pittsburgh, PA

08/2020 - 01/2022

Help Desk troubleshoot hardware/software issues and log into Zendesk* Install software and set up hardware in work areas.* Website (Wordpress) back-end file uploads, user approvals.* Remote work from home (full time 3/20 - 8/20, currently remote in 2-3 days a week).* Edit Active Directory files for personnel* Turn on/off security features for users on Azure Directory* Maintain inventory on IT equipment, update Prey tracking software for laptops* Process disposals for end-of-life cycle on obsolete equipment

Administrative Support/IT Specialist

01/2018 - 08/2020

created Inventory database used by multiple departmnts, entered over 1000 data entries for Scientific Publications journals

Office Assistant

01/2011 - 01/2018

in charge of conference calls, doing set up and troubleshooting for international meetings, helped out with short staffing situations

Lab Assistant

01/2006 - 01/2011

Administrative Assistant to Dr. Paik—manage schedules, create appointments; verify dates, set up conf. calls, answer phone messages, co-ordinate meetings at lab, travel/hospitality Requisitions-track orders on tracking database, order equipment from Purchasing, act as liaison with Purchasing, physical inventory on general lab items, maintenance on capital equipment Database Manager assist with pulling of glass slides and blocks, assemble block tracking databases, label and filing of core samples, verify contents of items from Biostats, clean slide cases, fill core punch orders, Protocol kit orders, Database, ScanScope- process slides, edit database entries, verify quality of scanned image for archival digital storage

Mellon Financial

various

Pittsburgh, PA

07/1993 - 10/2002

Document Control Clerk, Assistant to VP in Mellon Trust, Check Fraud, Automated Check Presentment, Corporate Customer service, mail room

EDUCATION / TRAINING

Art Institute of Pittsburgh

A.A. in Industrial Design

Pittsburgh, PA

03/1993 - 03/1995

GPA: 3.5

Honors class - CARA Antarctic Research Institute, represented the school at various local high schools doing presentations

University of Pittsburgh

B.A. in Communication, English Literature

Pittsburgh, PA

09/1987 - 06/1991

GPA: 3.0

Penn Technical Institute

Design and Layout Programs

RECOGNITION / ACHIEVEMENTS

Received numerous TOPS awards at Mellon for finding check fraud, creative ideas, extra effort

Received a cash award and a call from the CEO at Mellon for a business improvement idea

ADDITIONAL INFORMATION

Licenses & Certifications: Penn Technical Institute -Certificates in Adobe Photoshop 4.0, Illustrator 7.0 and Quark 4.0 (Design and Layout Programs), and Adobe PageMill (Web page editor) - Certification, MD-100T00 Windows 10 training certificate

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