MILDRED AMUKPO

Behind NNPC filling station, before Eleko junction,Off Lekki-Epe Express Way, Lagos state, Nigeria ad4t77@r.postjobfree.com.

+234**********, +234**********.

PROFILE

I am a motivated, Organized, results-oriented professional with an excellent record of increasing service quality, sales and customer base. Outstanding communication skills, able to handle complaints, provide appropriate solutions which leads to confidence and loyalty. I seek an opportunity where I can make the best of my potential and contribute to the organization's growth. BIODATA

Nationality Nigerian

State of origin Delta state.

Local Government of origin. Ethiope west

Place of birth Oghara

Date of birth Nov 19th 1996

EDUCATION

Solo Nursery and Primary School (FSLC) 2000-2007

Exclusive Mustard College, Lagos State(WAEC) 2007-2012 Delta State Polytechnic (OND), Statistics 2012-2014 Delta State Polytechnic, (HND) - Statistics 2015-2017 Abia state bureau of statistics National youth Service Corps 2017-2018 World of Faith Bible Institute- BCC June 2018

WORK EXPERIENCE

OPEN REGISTRY OFFICER (ETHIOPE WEST LOCAL) 2014-2015 Informed and recorded keeping and dispatching letters for smooth administration of the institute.

Serves as Secretary to some committee as assigned by the management.

SECERTARY (FAVISCO ENTERPRISE, OGHARA, DELTA) 2015

Filling, typing and preparing reports.

Attended to calls and responded to messages.

Organizing and servicing meetings (producing agendas and taking minutes)

Managing databases, prioritizing workloads

Implementing new procedures and administrative systems

DIRECT SALES ASSOCIATE (UNION BANK PLC) 2019-2020

Presenting the products and services to the customers.

Working in collaboration with the team members.

Meeting the monthly sales goals and expectations.

Taking feedback from the customers and working upon them.

Making sure the customers are well informed about the sales proposal.

Tracking and analyzing the sales performance metrics.

Building a positive relationship with the customer

ASSISTANT COORDINATOR (INTERMAC CONSULTING) 2021

Working with clients to understand their needs and to agree the scope of each consulting project.

Conducting research, surveys and interviews and analysing data to gain insights into the business.

Analyzing statistics.

detecting issues and investigating ways to resolve them

TELLER (ACCESS BANK PLC) 2021-2022

Conduct bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals)

Assess customer needs and introduce new products and services.

Make sales referrals, suggest alternate channels and cross-sell products and services.

Go the extra mile to build trust relationships, customer loyalty and satisfaction.

Manage risk in every transaction and detect fraudulent transactions to prevent losses.

CUSTOMER SERVICE OFFICER (KEYSTONE BANK) 2022-TILL DATE

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Assist banking customers who are victims of fraud, identity theft.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

answering inbound phone calls, addressing customers questions about products and services SKILLS

Detail-Oriented.

Leadership Skills.

Interpersonal skills

Excellent Communication Skills.

Time Management Skills.

Willingness to Learn.

Cash handling and mathematics.

Customer service.

Computer skills(MS word, MS Excel, PowerPoint).

Problem-solving.

Processing transactions.

INTERESTS

Reading

Technology

Women Empowerment

Music

Meeting People

Travelling

thinking towards creativity/ideas,

Soccer,

Playing Videogames

REFEREES

MR. ISAAC WAMUNUKO

070*******

MR BARTHOLOMEW ABOH

+234-803-***-****

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