Lauranette Pizarro

Fall River, ***=******* ad4t75@r.postjobfree.com

Professional Summary

Reliable and compassionate human services professional with excellent patient care and record keeping skills, gained through 5 years of experience as a CNA. Commended for accuracy, efficiency and detailed record maintenance.

Education

Commonwealth of Massachusetts Workforce Development - Human Services Training Program, 2023

The Human Services Training provides an understanding of the skills / requirements of Human Services, including an in-depth coverage of communication techniques, conflict resolution, professional etiquette: Inclusion, Flexibility and Diversity, and how each contributes to ensuring patient safety, accuracy, and exceptional customer service.

RELATED SKILLS/QUALIFICATIONS:

· Knowledgeable of Medication Administration Program (MAP) Overview

· Well versed in the steps involved in person first language,

· Demonstrates proper mandated reporting and documentation

· Performs effective communication techniques to assist in building effective rapport and provide empathy as needed

· Able to identify and apply effective conflict resolution techniques in a timely manner

· Knowledge of COVID-19 Safety Protocols

· Training in First Aid, CPR and AED Basic

North Shore Technical High School - Diploma & CNA Certificate, 2008

Experience

Certified Nursing Assistant Epic Nursing/Jewish Home January 2019 – Present

Traveled to client homes and assisted with everyday activities of living including bathing, cooking, cleaning and grocery shopping

Provided compassionate and friendly care to patients, listened to their needs and tailored services to patient’s individual needs

Monitored client health and progress towards goals, and maintained up to date records

Maintained confidentiality when handling patient information and adhered to HIPPA regulations

Receptionist Dental Dreams June 2019 – October 2020

Answered phone calls and set appointments for patients

Provided excellent customer service

Updated client electronic files

Greeted patients as they arrived and checked them in for their appointments

Assistant Recreational Director Genesis Healthcare 2015 – 2018

Worked as part of a team providing supports and services to individuals within the community

Participated in house meeting to assess, develop and implement treatment plans

Interviewed clients and assessed level of need with rehabilitation

Encouraged physical wellbeing by planning recreational activities suitable for participants

Evaluated and implemented treatment plans according to individual client needs

Assured safety and wellbeing of clients

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