Human Resource Customer Service

LAURAS, LAURALIE M.

Contact No.: 090********

E-mail Address: *******@*****.***

Address: ** * ********* * ******** Extension 5 th Street, Caloocan City CAREER OBJECTIVES:

To fully utilize my abilities and potentials as I contribute to the success of the company where I belong and obtain self-satisfaction through it.

PERSONAL INFORMATION:

Date of Birth: January 7, 1996

Place of Birth: Caloocan City

Religion: Roman Catholic

Citizenship: Filipino

Height: 5’5” ft.

Weight: 70 kg.

Civil Status: Single

Gender: Female

Father: Alan A. Lauras

Mother: Susan M. Lauras

EDUCATIONAL BACKGROUND:

TERTIARY:

SECONDARY:

POLYTECHNIC UNIVERSITY OF

THE PHILIPPINES

Sta. Mesa, Manila

BS in Business Administration Major

in Human Resource Development

Management Minor In Service

Management Program

A.Y. 2012-2016

JOSE P. LAUREL HIGHSCHOOL

Gagalangin St. Tondo, Manila

S.Y. 2008-2012

QUALIFICATIONS & SKILLS

Excellent communication skills

Able to read, write and speak in English

Knowledgeable about Microsoft Applications

Good and energetic personality

Ability to work independently

ON-THE-JOB TRAINING:

● CONVERGYS SAN LAZARO

North Road, Santa Cruz, Manila, Metro Manila, Philippines Position: Phone Screener for the Sourcing Department From September 30, 2015 to March 3, 2016

WORKING EXPERIENCE:

● C3 (CUSTOMER CONTACT CHANNELS)

Bonifacio One Technology Tower

3030 Rizal Drive West cor. 31stBonifacio Global City 1634 Taguig City Philippines

Position: Customer Service Representative

LOB: Sales and Customer Care

From May 12, 2016 to August 30, 2016

● CONVERGYS SAN LAZARO

North Road, Santa Cruz, Manila, Metro Manila, Philippines Position: Phone Screener for the Sourcing Department From September 26, 2016 to April 30, 2017

● PUREGOLD PRICE CLUB INC.

Gate 1 Kerr Bldg. Tabacalera Compound 900 D Romualdez Street, Paco, Manila Position: Human Resource Assistant (Recruitment Section) From May 20, 2017 to September 5, 2019

Job Responsibilities:

Identifying and confirming different job vacancies. Also updating the monitoring for different listings and preparing requisition forms for either replacement or additional request in manpower

Data entry on monitoring trackers for recruitment activities, monthly reports and transmittals and other HR and admin tasks

Providing support for hiring of various positions from Rank and File up to Managerial Roles Sourcing candidates from different job portals and medium. Proper screening and finding the right fit of candidates for the different listings

Calling out qualified candidates for scheduling of interviews and exams.

Endorsing qualified candidates to different hiring managers for the evaluation and hiring.

Helping out successful candidates in completing their pre-employment requirements and orientations before their deployment

Coordinating with hiring managers with updates of candidates who are processing pre- employment requirements

Proper monitoring of trackers and transmittals

Helping out with nationwide operations in terms of job postings for different branches and providing support for their recruitment activities

Conducting departmental training course for newly hired Human Resource Assistants during their 2 weeks training with Recruitment as their core subject for a specific day

Helping out with different projects to boost recruitment activities for nationwide use and developing strategies to increase departmental performance

Sending out monthly reports to Recruitment Officer to ensure the performance quality and monitoring

● INSPIRE EDUCATION PTY. LTD.

10 th floor Multinational Bancorporation Ayala Avenue, Makati City Position: Student Services Assistant / Enrolment Coordinator From January 29, 2020 to October 13, 2022

Job Responsibilities:

-As Student Services Associate:

Assisted students with admin related enquiries via phone, emails and chat

Acted as customer service support

Provided over the phone walkthrough for website navigation

Created letters to document student’s needs for enrolment confirmation, course progress and completion confirmations

Assisted Enrolment team with influx of calls and to make sure possible enrolees are provided assistance

Sales data entry

-As Enrolment Coordinator

Called out to leads who has sent enquiries via the webshop

Provided assistance to those who needed added details about our services Sent out promos and course brochures emails to possible enrollees

Assist in the growth of student population

Record keeping and date updating in Sales Force

● APEX TRAINING INSTITUTE

1374 Logan Rd, Mount Gravatt QLD 4122, Australia

Position: Student Services Officer (Freelance / Individual Contractor) From November 11, 2022 to September 07, 2023

Job Responsibilities:

-As Student Services Officer:

Assisted students with admin related enquiries via phone, emails and chat

Acted as customer service support

Provided over the phone walkthrough for website navigation

Created letters to document student’s needs for enrolment confirmation, course progress, vocational placement applications, and completion confirmations

Assisted Enrolment team with influx of calls and to make sure possible enrolees are provided assistance

ELIGIBILITY EXAMS TAKEN:

● CIVIL SERVICE EXAM (PROFESSIONAL LEVEL)

Betty Go Belmonte Elementary School

Quezon City

October 23, 2016

Result: Passed (82.60)

CHARACTER REFERENCE:

● Name: Raven Castillo

Contact No.: 096********

● Name: Malu Eusebio

Contact No.: 099********

● Name: Ria Mamangon

Contact No.: 090********

In case of Emergency, please call:

Name: Shainna M. Lauras

Relationship: Sister

Contact No.: 094********

I hereby certify that the above information is true and correct to the best of my knowledge and ability. LAURALIE M. LAURAS

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