JOHN W. LIPS

412-***-****

McKeesport, PA ***** ad4t5o@r.postjobfree.com

https://www.linkedin.com/in/johnlips

SUMMARY

Software testing professional with extensive personnel and project management experience. Technical expertise includes extensive QA and T&E experience including system integration, functional, performance, and regression testing of large and small-scale systems. System analysis and design including development of functional descriptions, system and program performance specifications, interface design specifications, and rapid prototyping development for proof of concept. Development experience includes the design, implementation, and direction utilizing applications from Hewlett Packard, Radview Software, and Microsoft.

Tools & Technologies

ALM, Performance Center, LoadRunner, QTP, Test Director, WinnRunner, HP Diagnostics, DynaTrace, Radview WebLoad, Jira

Automated and Manual Testing, J2EE, .Net, Visual Basic, SQL Server PROFESSIONAL EXPERIENCE

Ricoh USA Pittsburgh, PA 2022 – Present

Assigned as an Area Center Service Coordinator responsible for supporting Law Firms, Utilities, Banks, Manufacturing, Steel, and any other industry that requires our services. Duties include:

Shipping/Receiving

Scanning/Profiling

Hospitality

Inventory Management

Digital Dream Labs Pittsburgh, PA 2020 – 2022

Repair Center Coordinator and Shipping Manager

Responsible for overseeing repair activities of all product lines, which includes evaluating all returned products, completing basic repairs or passing off to next level support.

Manage all shipping/receiving activities

Conduct/oversee any requested software test activities Ricoh USA Pittsburgh, PA 2017 – 2020

Assigned as a Relationship Manager with the day to day responsibilities of accounts established by the Account Manager.

Regularly met with clients to review short term goals and ensure medium and long term plans are on track.

Review new and updated product offerings to identify opportunities for existing clients.

Assist Account Manager prepare periodic reports and ongoing sales goals. John W. Lips 412-***-****

BNY Mellon Corp. Pittsburgh, PA 2000 – 2016

Quality Assurance Manager assigned to the Performance Engineering group. Responsible for ensuring the performance, stability, and scalability of all BNYM applications prior to production introduction.

Responsible for the design, set-up, execution, and reporting of all applications in BNYM's distributed environment.

Successfully increased the Performance test team's service offerings multiple times over the past five years.

Managed the successful introduction of an Enterprise Performance Test suite and subsequent software/hardware upgrades.

Key member of the Merger Integration team, which developed a combined set of QA processes and procedures, many still in place.

Lead analyst that uncovered multiple performance bottlenecks in early system implementation that resulted in 75% performance and capacity improvement.

As the Manager of the QA Environment for the E-Commerce Initiative (ECI) project, responsibilities included creating, maintaining and monitoring all of the processes and procedures necessary for an application to progress from the testing environment through pre-production and finally introduced to the Production environment.

OpenWebs Corp. Pittsburgh, PA 1998 – 2000

Quality Assurance Manager for OpenWebs who developed Point Of Sales (POS) systems for small tire retailers, and a workflow management system for Michelin retreading facilities.

Developed an ANSI/IEEE compliant Quality program, established guidelines for the QA department, and transitioned the team from manual testing to automated utilizing the Mercury toolset.

Responsible for managing all software testing activities as well as developing and implementing an automated test suite to augment the test effort.

Designed and developed a company-wide Issue Management System that tied all customer related issues, enhancement requests, and defects into a single tracking and reporting mechanism.

.Reuters America .Norristown, PA .1994 – 1998

Quality Assurance Manager, Systems Analyst, and QA Engineer assigned to the retail personal investment software group of Reuters America.

Primary responsibility was to manage a 22 person test team in their day-to-day activities. This included ensuring all team members properly planned, prepared, and conducted their test efforts in a timely and efficient manner.

Developed standards for test specifications and procedures, defect reporting, and post-test effort follow-up.

Directed the development of several automated testing and monitoring tools. Created department Intranet as a prototype for company-wide effort.

Co-managed efforts to streamline department functions and processes as group transformed from a Microsoft/Apple application developer to an Internet service provider for Reuters and its customers. Military

U.S. Navy Airborne Acoustic Analyst 1975 – 1988

Assigned as a Squadron Training Chief Petty Officer, which ensured all aircrew maintained operational qualifications. Also, responsible for training material quality and execution.

Previous assignments included: Analysis Division Leading Petty Officer; Assistant Debriefing Officer; and Acoustic Intelligence Petty Officer on overseas assignment and managed a fifteen member watch team in the planning, scheduling, and tasking of multi-flight Anti-Submarine Warfare evolutions.

Provided support for testing and evaluation of developmental software and hardware for ASW aircraft at a Navy R&D laboratory.

Primary acoustic sensor station operator for fleet ASW aircraft. Duties included operation of acoustic signal processing equipment, providing on-scene analysis and evaluation of acoustic signature information.

EDUCATION

Beaver College, BS Computer Science

Bucks County Community College, AA Computer Science

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