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Social Media Customer Service

Location:
Sanford, FL
Posted:
April 07, 2024

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Resume:

Sanford, FL *****

407-***-****

ad4t2q@r.postjobfree.com

SUMMARY

Highly motivated professional with

* ***** ** *************** ***

management experience. Skillfully

creates and maintains professional

and loyal relationships with

co-workers, staff and clients while

managing administrative and sales

employees. Comfortable working

independently as manager and

leader and as collaborative team

member. Applies business acumen

and experience and exercises

decisive judgment to meet and

exceed organizational goals. Highly

motivated professional with 5 years

of entrepreneurial and

management experience. Skillfully

creates and maintains professional

and loyal relationships with

co-workers, staff and clients while

managing administrative and sales

employees. Comfortable working

independently as manager and

leader and as collaborative team

member. Applies business acumen

and experience and exercises

decisive judgment to meet and

exceed organizational goals.

Seasoned Small Business Owner

with 5 years of experience in

operations management, business

strategy and financial

management. Demonstrated

Fern Beverly Torres

EXPERIENCE

January 2016 - June 2023

Owner Mikaela One Stop Shop Laguna, Philippines

October 2019 - May 2023

Business Owner Illy Caffe & Restobar Laguna, Philippines Managed budgets for all operational expenses related to running the boutique.

Organized monthly meetings with staff members to discuss performance targets and any issues that may arise.

Investigated sources of supply for new items requested by customers or suggested by buyers.

Coordinated in-store events such as fashion shows and trunk sales to generate additional revenue.

Engaged customers through social media networks to promote new products and special offers.

Provided training and guidance to staff on product knowledge, customer service techniques, and sales strategies.

• Trained staff to have extensive product knowledge and upselling skills. Negotiated contracts with vendors for food supplies, equipment purchases, catering services.

Maintained detailed records of stock inventory levels in order to minimize losses due to spoilage or theft.

Coordinated promotional events such as fundraisers or special occasions at the restaurant.

Implemented cost-saving measures such as energy conservation initiatives and waste reduction programs.

Organized monthly meetings with employees to discuss performance goals and objectives.

Ensured adherence to all local health department regulations regarding sanitation practices.

Hired and trained new staff members to ensure compliance with safety regulations and operational standards.

Monitored daily operations including customer service delivery, kitchen production levels, cash handling procedures.

Developed and implemented comprehensive marketing strategies to increase customer satisfaction and loyalty.

Created budgets for food costs, staffing needs, overhead expenses, and capital investments.

Managed payroll activities including processing time sheets and tracking employee hours worked.

Established quality assurance protocols for food preparation processes to ensure consistency in product quality.

Interacted closely with customers through social media platforms like Facebook and Twitter.

Resolved customer complaints in a timely manner while maintaining high standards of hospitality.

• Identified areas of improvement in restaurant operations, staff training, success in capitalizing on new

trends and technologies to drive

business development initiatives

and achieve sales goals.

Accomplished Owner offering 5

years of progressive business

experience. Dedicated to

maximizing bottom-line profits with

forward-thinking approaches and

clear focus on continuous

improvement. Knowledgeable

about financial administration,

regulatory compliance and

recordkeeping. Knowledgeable

Accounting Supervisor with over 5

years of experience bringing

planning and problem-solving

abilities. Focused on maximizing

resource utilization to support

scalable operations and increase

bottom-line profitability. Organized

and systematic with natural

relationship-building and leadership

talents. Results-oriented Senior

Accountant bringing expertise in

accounting, supply chain

management and marketing.

Successful at overseeing all areas

of daily operations and making

effective policy decisions to

positively impact business direction

and bottom line profits. Ambitious,

career-focused job seeker, anxious

to obtain an entry-level Accounting

position to help launch career while

achieving company goals.

Motivated Accounting student

seeking internship in Admin and

Accounting to gain hands-on

experience. Outgoing and friendly

with strong drive to succeed.

Dedicated student interested in

applying excellent communication

and interpersonal skills to a

accounting role. Experienced in

data entry and handling money.

Can quickly memorize product

details and build customer

relationships.

March 2015 - September 2016

Admin and Accounting Supervisor STK Maritime and Technical Training Center Metro Manila, Philippines

February 2009 - March 2015

Senior Accountant Virjen Shipping Corporation Manila PHilippines, Philippines

menu development, pricing, and inventory management. Reviewed financial statements and analyzed sales data to identify trends and develop new business opportunities.

Developed relationships with suppliers in order to secure discounts on bulk orders of ingredients or supplies.

Conducted regular inspections of the premises to ensure cleanliness standards are met.

• Hired, trained and motivated staff to fill all restaurant openings. Maintained cleanliness and sanitation across foodservice, storage and preparation stations.

Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .

Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.

Analyzed financial reports to identify areas of improvement or cost savings opportunities.

• Managed daily closing, reporting and reconciliation functions. Coordinated with other departments on various accounting activities such as month-end close process or budget preparation.

• Prepared monthly financial reports for management review. Supported budget administration with detailed expense analyses and report reviews.

• Scheduled appointments, meetings and events for management staff.

• Composed correspondence, reports and meeting notes. Answered questions from customers regarding products and services offered by the company.

• Processed invoices for payment using accounting software applications. Completed month-end and year-end close procedures and reconciled bank accounts.

• Managed daily closing, reporting and reconciliation functions. Managed and prepared journal entries and reconciliations to support monthly general ledger closing activities.

Performed general ledger account reconciliations and generated updated financial documents.

Monitored accounts payable activity to ensure accuracy and timeliness of payment processing.

Analyzed monthly department budgeting and accounting reports to maintain expenditure controls.

• Prepared monthly financial reports for management review. Reviewed and reconciled discrepancies in accounts and financial documentation.

• Analyzed files and accounts for discrepancies and resolved variances. Supported budget administration with detailed expense analyses and report reviews.

• Managed accounting department staff members and workload. November 2007 - March 2009

Accounting and Tax Professional AutoHause BMW Quezon City, Philippines

February 2007 - October 2007

Accounting Clerk Bili Travel and Tours Naval, Biliran, Philippines November 2004 - January 2007

Accounting Assistant BayanTelecommunication Tacloban, Philippines

• Organized accounts for industry audits and supported audit process. Identified opportunities for cost savings through analysis of current business practices.

Communicated with senior management on status of capital appropriations budget.

Trained staff members on proper use of accounting software applications.

Advised senior management regarding complex accounting matters such as taxation issues or capital investments.

• Oversaw accounting operations and financial paperwork.

• Reconciled bank statements to general ledgers on a monthly basis.

• Reconciled bank accounts to ensure accurate reporting of cash activity.

• Provided technical support to clients regarding taxation issues. Identified areas of improvement in existing processes related to taxation matters.

• Created monthly trial balances and journal entries for multiple entities. Managed payroll processing activities including calculating employee wages, withholding taxes, contributions, deductions.

Generated reports detailing current status of all open tax liabilities and payments due.

Maintained fixed asset ledger records through depreciation calculations and bookkeeping entries.

Prepared quarterly estimated payments for individuals and businesses based on income projections.

• Conducted research on new tax laws and regulations as needed.

• Managed accounts accurately through detailed revenue reporting. Prepared monthly and year-end closing statements, financial documents and invoices.

• Provided support to the Accounts Payable department as needed.

• Supported clerical and administrative needs of senior department staff.

• Assisted with external audits conducted by accounting firms. Reconciled company credit cards, expense accounts and other expenses and financial records.

Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.

Received payments from customers via cash, check and credit cards to pay company invoices.

Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.

Coded invoices and other records to maintain organized and accurate records.

EDUCATION AND TRAINING

March 2016

Master of Science Shipping And Business Management Philippine Merchant Marine Academy, Metro Manila

October 2004

Bachelor of Science Accounting

Asian Development Foundation College, Tacloban City



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