Customer Service Sales Associate, Delivery driver with a clean MVR
Resume:
STEPHANIE
WALTER
*******************@*****.**
m
Colorado Springs, Colorado
80904
Bold Profile
Highly-qualified Housekeeping Supervisor offering 10+ years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
PROFESSIONAL SUMMARY
HHS Environmental Services - Lead Housekeeper
Colorado Springs, CO • 12/2019 - 11/2023
Goodwill - Sales Associate
Colorado Springs, CO • 01/2019 - 12/2019
WORK HISTORY
Developed and implemented detailed housekeeping standards to promote cleanliness standards for 50-100 patient rooms and 20-50 common areas.
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Investigated patient complaints and resolved issues to increase patient satisfaction and establish trust.
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Restocked room supplies such as facial tissues for personal touch with every job.
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Trained and mentored all new personnel to maximize quality of service and performance.
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Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
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Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
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Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
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Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
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Organized 10-15 racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
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Helped 30+ customers locate products and checked store system for merchandise at other sites.
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• Prepared merchandise for sales floor by pricing or tagging. Rotated stock and restocked shelves to maintain product availability and store appearance.
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Answered customer questions about sizing, accessories, and merchandise care.
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• Provided positive first impressions to welcome existing, new, and SKILLS
• Quality Assurance
• Task Assignment
• Cleaning Practices
• Department Coordination
• Health and Safety Compliance
• Inter-Department Collaboration
Customer Relationship
Management
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• Training and Mentoring
• Customer Service
• Guest Relations
La Vista
Pueblo, CO • 08/2018
GED
EDUCATION
potential customers.
• Engaged with customers to build rapport and loyalty. Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
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