Leylla Garza

LIVING IN TEXAS Seeking remote work

Del Rio, TX 78840

ad4t1s@r.postjobfree.com

+1-830-***-****

Dedicated and experienced professional seeking a position where can leverage my past work experience to contribute to the success of the company. Committed to achieving personal satisfaction by pursuing a career that aligns with my passions and skills. Authorized to work in the US for any employer

Work Experience

Esales Agent/Live Verification/Customer Support Remote U-Haul - Remote

July 2018 to August 2020

• Claim and review customer sessions for Truck Share 24/7 and CarShare, ensuring accuracy and addressing customer questions.

• Determine appropriate actions based on reviewed instructional materials.

• Verify alternate contacts through outbound calls.

• Communicate efficiently and courteously with customers via phone or chat.

• Ensure compliance with U-Haul policies to retain customer loyalty and prevent objections.

• Review and respond to all communications within specified time frames.

• Document and resolve customer

concerns.

Food Service Worker

Club XL - Laughlin AFB, TX

September 2015 to August 2017

• Set up serving line with glasses, silverware, dishes, trays, napkins, condiments, and cold menu items.

• Remove dishes and trays from tables.

• Operate, break down, and clean electrical equipment for food preparation.

• Clean kitchen equipment, including worktables, sinks, and refrigerators.

• Separate food waste and trash from dishes, glasses, and silverware in the dishwashing area.

• Load and operate dishwashers and store clean dishes, glasses, and silverware.

• Wash tables and counters, vacuum and shampoo carpets, sweep and mop kitchen floors.

• Clean windows, wash walls, and sanitize trash cans.

• Sort, wash, peel, and cut fresh fruits and vegetables.

• Perform other assigned duties.

• Receive specific instructions from the supervisor for new tasks and independently complete them consistently. • Supervisor monitors work to ensure proper performance. Guest Services Representative

Laughlin Manor - Laughlin AFB, TX

January 2014 to April 2017

Receives and confirms room reservations, registers, and assigns rooms to guests. Accepts payment, makes changes, and presents departing guest's checkout statements. Prepares cash receipts, daily cashier's report, and daily activity report. Sells sundry items to guests. Ensures the housekeeping status of rooms is updated. Records and notifies appropriate persons of maintenance problems reported by guests. Ensure the front desk area and lobby remains clean. Process night audit procedures and close credit machines nightly. Ensures that customer service is the priority. Welder

Tomato cage company - Del Rio, TX

August 2014 to June 2015

Weld planters

Education

High school diploma

Del Rio High School - Del Rio, TX

2008 to 2011

Skills

• writtenwide range of

• Apple or Macintosh Computers

• Desktop Publishing Software (InDesign, etc.)

• Internet Browser (Internet Explorer, Firefox, etc.)

• Personal Computers

• Word Processing Software (Word, WordPerfect, etc.) J.R ROTC Driver's License Class C

• Standard Driver's License

• Live Chat

• Night Audit

• Microsoft SQL Server

• 40 wpm

• Help Desk

• JavaScript

• Java

• HTML5

• Work from home (3 years)

• 40 wpm (10+ years)

• Chat agent (2 years)

• Guest representative (4 years)

• Customer Support (10+ years)

• Data Entry (1 year)

• Data Collection (Less than 1 year)

• Word press (Less than 1 year)

• Guest Services (4 years)

• Analysis Skills (2 years) Linux Web Development Basic Computer Skills: PC -- Expert June 2020 Performing basic computer

• operations, navigating a Windows OS, and troubleshooting common computer problems. Full results: Expert Technical Support -- Proficient June 2020 Performing software, hardware, and network operations. Full results: Proficient Call Center Customer Service -- Highly Proficient June 2020 Applying

• customer service skills in a call center setting. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Microsoft Windows Server

• Operating Systems

• CRM Software (2 years)

• PCI (2 years)

• Social Media Management (5 years)

• Social Listening (5 years)

• Remote Access Software (5 years)

• Sales Experience (3 years)

• Live Chat (3 years)

• email support (4 years)

• Salesforce (4 years)

• Medical Billing (1 year)

• Medical Billing (2 years)

• Medical Receptionist (1 year)

• Medical Records (1 year)

• Troubleshooting

• Billing (7 years)

• Accounting (2 years) Appointment Scheduling (3 years) ASSESSMENTS Call Center Customer Service

-- Highly Proficient June 2020 Applying customer service skills in a call center setting. Full results: Highly Proficient Customer Focus & Orientation -- Proficient June 2020 Responding to customer situations with sensitivity. Full results: Proficient Basic Computer Skills: PC -- Expert June 2020 Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems. Full results: Expert Customer Service Fit -- Proficient August 2020 Measures the traits that are important for success for customer service roles. Full results: Proficient Technical Support -- Proficient June 2020

• Performing software, hardware, and network operations. Full results: Proficient Customer Service -- Familiar June 2020 Identifying and resolving common customer issues. Full results: Familiar Front Desk Agent (Hotel) -- Highly Proficient June 2020 Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient Emotional Competence -- Proficient August 2020 Managing one's own emotions and understanding those of others. Full results: Proficient Data Entry: Accuracy -- Highly Proficient September 2020 Entering data quickly and accurately. Full results: Highly Proficient Work Style: Reliability -- Proficient September 2020 Tendency to be dependable and come to work. Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Spreadsheet Software (Calc, Excel, etc.) ASSESSMENTS Customer Focus & Orientation -- Proficient June 2020 Responding to customer situations with sensitivity. Full results: Proficient Front Desk Agent (Hotel) -- Highly Proficient June 2020 Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient Basic Computer Skills: PC -- Expert June 2020 Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems. Full results: Expert Technical Support -- Proficient June 2020 Performing software, hardware, and network operations. Full results: Proficient Customer Service Fit -- Proficient August 2020 Measures the traits that are important for success for customer service roles. Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Accounting Software (Peachtree, QuickBooks, etc.)

• Database Software (Oracle, Access, etc.)

• Email Software (Outlook, Thunderbird, etc.)

• Peripheral Devices (Scanners, Printers, etc.)

• Presentation Software (PowerPoint, Flash, etc.)

• Multi-line Phone Systems

• jabber

• Computer Skills

• Chat

• English

• Experience with Children

• Email Marketing

• E-mail

• Order Fulfillment (3 years)

• Order Entry (3 years)

• Typing (10+ years)

• Customer service

• Cash handling

• Zendesk (3 years)

• Documentation review

• Patient service

• Patient service (2 years)

• Microsoft Excel

• Microsoft Office

• Office experience

• Virtual assistance (5 years)

• Medical billing (3 years)

• Salesforce (3 years)

• Citrix

• SharePoint

• HIPAA

• Multi-line phone systems

• Google Suite

• Root cause analysis

• healthcare (2 years)

• Microsoft Outlook

• Call center

• Communication skills

• Computer literacy

• Microsoft Word

Languages

• English - Expert

Awards

CUSTOMER SERVICE AWARDS

January 2015

I was awarded Customer Service for being great at it Certifications and Licenses

Driver's License

Assessments

Workplace safety — Proficient

December 2022

Using safe practices at work

Full results: Proficient

Customer focus & orientation — Proficient

October 2022

Responding to customer situations with sensitivity Full results: Proficient

Medical terminology — Proficient

November 2023

Understanding and using medical terminology

Full results: Proficient

Protecting patient privacy — Proficient

April 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Protecting patient privacy — Proficient

February 2023

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Customer service — Proficient

March 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer service — Proficient

June 2020

Identifying and resolving common customer issues

Full results: Proficient

Front desk agent (hotel) — Proficient

June 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Technical support: Customer situations — Proficient November 2023

Responding to technical support situations with sensitivity Full results: Proficient

Sales skills — Proficient

December 2020

Influencing and negotiating with customers

Full results: Proficient

Attention to detail — Proficient

August 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Call center customer service — Proficient

October 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Medical billing — Proficient

October 2023

Understanding the procedures and forms used for medical billing Full results: Proficient

Customer service — Proficient

September 2022

Identifying and resolving common customer issues

Full results: Proficient

Administrative support professional fit — Proficient March 2021

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Work motivation — Proficient

November 2020

Level of motivation and discipline applied toward work Full results: Proficient

Written communication — Proficient

May 2023

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Technical support — Proficient

June 2020

Performing software, hardware, and network operations. Full results: Proficient

Sales fit — Proficient

October 2023

Measures the traits that are important for success in sales positions Full results: Proficient

Typing — Proficient

September 2022

Transcribing text

Full results: Proficient

Basic computer skills — Proficient

April 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

J.R ROTC

August 2007 to June 2010

JR ROTC IN HIGH SCHOOL ATTENDED FOR 4 YEARS

Additional Information

Highschool Diploma- Del Rio Highschool graduated 2011

Contact this candidate