Customer Support Service
Resume:
Leylla Garza
LIVING IN TEXAS Seeking remote work
Del Rio, TX 78840
*************@*****.***
Dedicated and experienced professional seeking a position where can leverage my past work experience to contribute to the success of the company. Committed to achieving personal satisfaction by pursuing a career that aligns with my passions and skills. Authorized to work in the US for any employer
Work Experience
Esales Agent/Live Verification/Customer Support Remote U-Haul - Remote
July 2018 to August 2020
• Claim and review customer sessions for Truck Share 24/7 and CarShare, ensuring accuracy and addressing customer questions.
• Determine appropriate actions based on reviewed instructional materials.
• Verify alternate contacts through outbound calls.
• Communicate efficiently and courteously with customers via phone or chat.
• Ensure compliance with U-Haul policies to retain customer loyalty and prevent objections.
• Review and respond to all communications within specified time frames.
• Document and resolve customer
concerns.
Food Service Worker
Club XL - Laughlin AFB, TX
September 2015 to August 2017
• Set up serving line with glasses, silverware, dishes, trays, napkins, condiments, and cold menu items.
• Remove dishes and trays from tables.
• Operate, break down, and clean electrical equipment for food preparation.
• Clean kitchen equipment, including worktables, sinks, and refrigerators.
• Separate food waste and trash from dishes, glasses, and silverware in the dishwashing area.
• Load and operate dishwashers and store clean dishes, glasses, and silverware.
• Wash tables and counters, vacuum and shampoo carpets, sweep and mop kitchen floors.
• Clean windows, wash walls, and sanitize trash cans.
• Sort, wash, peel, and cut fresh fruits and vegetables.
• Perform other assigned duties.
• Receive specific instructions from the supervisor for new tasks and independently complete them consistently. • Supervisor monitors work to ensure proper performance. Guest Services Representative
Laughlin Manor - Laughlin AFB, TX
January 2014 to April 2017
Receives and confirms room reservations, registers, and assigns rooms to guests. Accepts payment, makes changes, and presents departing guest's checkout statements. Prepares cash receipts, daily cashier's report, and daily activity report. Sells sundry items to guests. Ensures the housekeeping status of rooms is updated. Records and notifies appropriate persons of maintenance problems reported by guests. Ensure the front desk area and lobby remains clean. Process night audit procedures and close credit machines nightly. Ensures that customer service is the priority. Welder
Tomato cage company - Del Rio, TX
August 2014 to June 2015
Weld planters
Education
High school diploma
Del Rio High School - Del Rio, TX
2008 to 2011
Skills
• writtenwide range of
• Apple or Macintosh Computers
• Desktop Publishing Software (InDesign, etc.)
• Internet Browser (Internet Explorer, Firefox, etc.)
• Personal Computers
• Word Processing Software (Word, WordPerfect, etc.) J.R ROTC Driver's License Class C
• Standard Driver's License
• Live Chat
• Night Audit
• Microsoft SQL Server
• 40 wpm
• Help Desk
• JavaScript
• Java
• HTML5
• Work from home (3 years)
• 40 wpm (10+ years)
• Chat agent (2 years)
• Guest representative (4 years)
• Customer Support (10+ years)
• Data Entry (1 year)
• Data Collection (Less than 1 year)
• Word press (Less than 1 year)
• Guest Services (4 years)
• Analysis Skills (2 years) Linux Web Development Basic Computer Skills: PC -- Expert June 2020 Performing basic computer
• operations, navigating a Windows OS, and troubleshooting common computer problems. Full results: Expert Technical Support -- Proficient June 2020 Performing software, hardware, and network operations. Full results: Proficient Call Center Customer Service -- Highly Proficient June 2020 Applying
• customer service skills in a call center setting. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Microsoft Windows Server
• Operating Systems
• CRM Software (2 years)
• PCI (2 years)
• Social Media Management (5 years)
• Social Listening (5 years)
• Remote Access Software (5 years)
• Sales Experience (3 years)
• Live Chat (3 years)
• email support (4 years)
• Salesforce (4 years)
• Medical Billing (1 year)
• Medical Billing (2 years)
• Medical Receptionist (1 year)
• Medical Records (1 year)
• Troubleshooting
• Billing (7 years)
• Accounting (2 years) Appointment Scheduling (3 years) ASSESSMENTS Call Center Customer Service
-- Highly Proficient June 2020 Applying customer service skills in a call center setting. Full results: Highly Proficient Customer Focus & Orientation -- Proficient June 2020 Responding to customer situations with sensitivity. Full results: Proficient Basic Computer Skills: PC -- Expert June 2020 Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems. Full results: Expert Customer Service Fit -- Proficient August 2020 Measures the traits that are important for success for customer service roles. Full results: Proficient Technical Support -- Proficient June 2020
• Performing software, hardware, and network operations. Full results: Proficient Customer Service -- Familiar June 2020 Identifying and resolving common customer issues. Full results: Familiar Front Desk Agent (Hotel) -- Highly Proficient June 2020 Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient Emotional Competence -- Proficient August 2020 Managing one's own emotions and understanding those of others. Full results: Proficient Data Entry: Accuracy -- Highly Proficient September 2020 Entering data quickly and accurately. Full results: Highly Proficient Work Style: Reliability -- Proficient September 2020 Tendency to be dependable and come to work. Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Spreadsheet Software (Calc, Excel, etc.) ASSESSMENTS Customer Focus & Orientation -- Proficient June 2020 Responding to customer situations with sensitivity. Full results: Proficient Front Desk Agent (Hotel) -- Highly Proficient June 2020 Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient Basic Computer Skills: PC -- Expert June 2020 Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems. Full results: Expert Technical Support -- Proficient June 2020 Performing software, hardware, and network operations. Full results: Proficient Customer Service Fit -- Proficient August 2020 Measures the traits that are important for success for customer service roles. Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Accounting Software (Peachtree, QuickBooks, etc.)
• Database Software (Oracle, Access, etc.)
• Email Software (Outlook, Thunderbird, etc.)
• Peripheral Devices (Scanners, Printers, etc.)
• Presentation Software (PowerPoint, Flash, etc.)
• Multi-line Phone Systems
• jabber
• Computer Skills
• Chat
• English
• Experience with Children
• Email Marketing
• Order Fulfillment (3 years)
• Order Entry (3 years)
• Typing (10+ years)
• Customer service
• Cash handling
• Zendesk (3 years)
• Documentation review
• Patient service
• Patient service (2 years)
• Microsoft Excel
• Microsoft Office
• Office experience
• Virtual assistance (5 years)
• Medical billing (3 years)
• Salesforce (3 years)
• Citrix
• SharePoint
• HIPAA
• Multi-line phone systems
• Google Suite
• Root cause analysis
• healthcare (2 years)
• Microsoft Outlook
• Call center
• Communication skills
• Computer literacy
• Microsoft Word
Languages
• English - Expert
Awards
CUSTOMER SERVICE AWARDS
January 2015
I was awarded Customer Service for being great at it Certifications and Licenses
Driver's License
Assessments
Workplace safety — Proficient
December 2022
Using safe practices at work
Full results: Proficient
Customer focus & orientation — Proficient
October 2022
Responding to customer situations with sensitivity Full results: Proficient
Medical terminology — Proficient
November 2023
Understanding and using medical terminology
Full results: Proficient
Protecting patient privacy — Proficient
April 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Protecting patient privacy — Proficient
February 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Customer service — Proficient
March 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer service — Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Front desk agent (hotel) — Proficient
June 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Technical support: Customer situations — Proficient November 2023
Responding to technical support situations with sensitivity Full results: Proficient
Sales skills — Proficient
December 2020
Influencing and negotiating with customers
Full results: Proficient
Attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Call center customer service — Proficient
October 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Medical billing — Proficient
October 2023
Understanding the procedures and forms used for medical billing Full results: Proficient
Customer service — Proficient
September 2022
Identifying and resolving common customer issues
Full results: Proficient
Administrative support professional fit — Proficient March 2021
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Work motivation — Proficient
November 2020
Level of motivation and discipline applied toward work Full results: Proficient
Written communication — Proficient
May 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Technical support — Proficient
June 2020
Performing software, hardware, and network operations. Full results: Proficient
Sales fit — Proficient
October 2023
Measures the traits that are important for success in sales positions Full results: Proficient
Typing — Proficient
September 2022
Transcribing text
Full results: Proficient
Basic computer skills — Proficient
April 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
J.R ROTC
August 2007 to June 2010
JR ROTC IN HIGH SCHOOL ATTENDED FOR 4 YEARS
Additional Information
Highschool Diploma- Del Rio Highschool graduated 2011
Contact this candidate