Celena Madrid

Gallup, NM *****

ad4t1l@r.postjobfree.com

+1-505-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Retail Sales Manager

TJ Maxx - Albuquerque, NM

March 2011 to June 2021

Expert Server

Applebee's Grill & Bar - Gallup, NM

July 2003 to October 2010

• Handled a high volume of customers regularly

• Took orders

• Served food

• Checked on guests frequently

• Bussed tables

• Set up payments by POS

• Kept the restaurant clean and sanitary

Head Server/Trainer

Cracker Barrel - Gallup, NM

December 2004 to July 2009

Customer service

Take customer orders

Place orders in POS

Run food to tables

Train new employees

General Manager

Baskin Robins/Dunkin Donuts - Tse Bonito, NM

June 1993 to October 2004

• Monitored financial activities such as Banking :making & depositing money,

• Provided guidance to staff members on new procedures and policies

• Fielded telephone calls and complaints from clients

• Ensured adequate staffing and recruitment to meet the needs of the business

• Responsible for achieving sales and profit goals

• Coordinated maintenance of the facility

Education

College Freshman in Criminal Justice

Colorado Technical University-Online - Remote

December 2022 to Present

High school diploma

Gallup High School - Gallup, NM

August 1991 to December 1994

Skills

• Cashiering (10+ years)

• Cleaning Experience (10+ years)

• Cash Handling (10+ years)

• Food Service (10+ years)

• Order Picking (10+ years)

• Retail Sales (10+ years)

• Shift Management (10+ years)

• Sales (10+ years)

• Merchandising (10+ years)

• Salesforce (10+ years)

• Busser (10+ years)

• Serving Experience (10+ years)

• Restaurant Experience (10+ years)

• Store Management Experience (10+ years)

• Food Safety (10+ years)

• POS (10+ years)

• Microsoft Word (9 years)

• Upselling (10+ years)

• Commercial Cleaning (10+ years)

• Microsoft Powerpoint (10+ years)

Assessments

Administrative assistant/receptionist — Proficient October 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Retail customer service — Proficient

November 2022

Responding to customer situations in a retail setting Full results: Proficient

Food service: Customer situations — Highly Proficient November 2022

Identifying and addressing customer needs in a food service setting Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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