CHRISTIAN NKEREUWEM JOHN

Phone: 813-***-**** Email: ad4t0o@r.postjobfree.com Orlando, Florida

Education

University of central Florida, Orlando – B.S Mechanical engineering, GPA 3.0, Spoto High School Diploma (2019); GPA: 3.89

Skills

Certified in AutoCAD operation, adept in Microsoft Office Suite (Word, Excel, PowerPoint), skilled in Adobe software including Photoshop and Premiere Pro. Proficient in programming languages such as Python and C. Trained in Meraki and xStore. Demonstrates strong communication abilities, advanced mathematical proficiency, and a friendly yet professional demeanor. Known for adept problem-solving skills.

Objective

Analytical Business Support Professional seeking to leverage my skills and contribute to the growth of an organization. A result-oriented team member with strong sales and client relations abilities. Seeking a career opportunity to apply my skills and experiences towards achieving business goals.

Projects

Develop For Good Communication Strategy

● Worked closely with Develop for Good to analyze strategies that they already had implemented, then researched on these strategies and finally presented our findings to help DFG improve as a nonprofit organization to reach more college students.

● Compared the nonprofit Develop for Good to other nonprofits in the tech sector and learned the importance of social media and web design.

Experience:

UTax Software. Hybrid (onsite and offsite) February 2023 March 2024

IT support staff / help desk Analyst

• Offered fundamental assistance via help desk for issues and service inquiries concerning hardware, software, network/mainframe connections, and application assistance within a support team available 24/7, 365 days a year.

• Represent technical services to Agent.

• Act on, raises in priority, or resolves problem tickets and/or service requests.

• Identify and resolves technical issues, referring to additional support resources when necessary.

• Facilitates resolution of problem tickets/service requests within specified service level agreements.

• Perform prompt initial troubleshooting for incidents following established protocols, and accurately documents issues using relevant tools. Assist clients on their tax software issues.

Transact insurance and Management. March 2021 – January 2023

IT support staff. On-site

Manage technical and diagnostic inquiries via phone and email, facilitating the initiation of new service requests.

Facilitates resolution of problem tickets/service requests within specified service level agreements

Escalate complex technical issues to Field Technicians/Engineers for further assistance as required.

Address customer and field technicians' inquiries promptly through email communication.

Liaise with Agents regarding approvals, diagnostic findings, and shipping inquiries.

Provide regular updates on the status of service call resolutions.

Identify common issues reported by service partners and escalate them for resolution.

Undertake additional tasks or assignments as delegated by the Team Manager.

Represent technical services to Agent.

Spectrum

Sales agent February 2020 – March 2021

• Utilized strong negotiation skills to secure favorable deals with clients and vendors. • Demonstrated in-depth product knowledge to effectively advise customers on the best solutions for their needs.

• Delivered engaging and informative sales presentations to showcase product features and benefits.

Target

Customer service Agent January 2019 - August 2019

• Demonstrated in-depth product knowledge to assist customers in making informed purchasing decisions.

• Handled returns efficiently and effectively to ensure customer satisfaction. • Assisted with orders by processing transactions accurately and promptly.

• Resolved customer complaints in a timely and professional manner.

• Responded to inquiries from customers and provided helpful solutions.

• Maintained accurate and up-to-date customer records for future reference.

Internships

Dell Technologies May 2023 - August 2023

Hardware Engineering intern

● Gained Hardware design experience and became familiar with linux logs and resources

Leadership/ Campus Involvement

National Society of Black Engineers at University of Central Florida

● Chapter member 2022-2024

● Community outreach, volunteering in less fortunate communities to help inspire young girls and boys about STEM discipline.

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