Human Resources Customer Service
Resume:
Felicia Bell
Columbia, SC *****
********@*****.***
A business perceptive, customer experience-oriented Business Administration graduate with a passion for human resources. Over 7 years of experience in customer service and human resources, with a focus in corporate policy.
Committed to promoting the highest standards of company values. Work Experience
Caseworker
Medicaid - Columbia, SC
September 2023 to Present
Updating clients information on their review that the send in. Helping to extend coverage for the upcoming year.
Customer Service Representative
US Department of Veterans Affairs - Columbia, SC
June 2023 to Present
Assist veterans with issues pertaining to VA healthcare, claims they may have put in or any other issues. We would document their calls as well. I also assisted the veterans with correcting any errors on the profiles on Va.gov. We also assisted with just listening to there concerns and issues they had. I helped with setting appointments and fixing billing issues as well. I made sure they had the correct numbers to the right facility.
Customer Service Representative
Teleperformance - Columbia, SC
September 2022 to Present
Help cx with any issues dealing with their accounts, issuing out debit or atm cards to clients. Handle any issues dealing with payments that were made without authorization. Assisted with opening new accounts and adding people on to accounts. I also assisted with online banking and helping clients navigate there banking needs on their mobile phone. Any troubleshooting with online banking as far as locked accounts or needing assistance with changing passwords.
Human Resources Assistant
Target - Columbia, SC
January 2007 to December 2010
• Explained regulations, policies, and procedures to a staff of over 50 employees.
• Administered personnel recruitment or hiring activities and assisted with employee onboarding.
• Charted and maintained accurate human resources records and assisted with payroll.
• Evaluated personnel practices to ensure adherence to corporate and legal regulations.
• Maintained data in information systems and company databases.
• Verified employee application data to determine program eligibility.
• Coordinated and counseled personnel recruitment activities. Guest Services, Cash Office Specialist
Target - Columbia, SC
January 2003 to December 2007
• Mentored and coached a staff of 10 employees.
• Handled cash deposits using proper accounting procedures and precise documentation.
• Prepared sales transaction reports in accordance to compliance and company policy.
• Fostered effective relationships with peers and upper management.
• Established customer confidence with active listening skills to ensure customer satisfaction while educating the guest on current product promotions. Education
MBA in resources, and business leadership
Independence University
2020
Minor in Human Resource Management
Ashford University
January 2010 to April 2013
Minor in Social and Criminal Justice
Ashford University
January 2010 to April 2013
BA in Psychology
Ashford University
2013
Skills
• Payroll and accounting
• Database management
• Human resources and policy
• Mentoring and leadership
• Networks and security
• Reports generation
• Account creation and invoicing
• Sales and marketing
• Detail oriented
• Business ethics and law
• Customer acquisition
• Banking procedures
• Budget/schedule management formation
• Conflict resolution accounting
• Oral/written communication
• Payroll & computerized
• Principles of finance
• Customer service
• Microsoft office
• Human resources management
• Human resources
• Payroll
• Bookkeeping
• Customer service
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